We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mike Zoom link in iCal file?Closed   Amelia   Updated February 23, 2021 at 3:25pm   8 Most recent comment from [deleted]:You are welcome, Mike. Glad to see that, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Shambavi Jayaramaiah Hide Total Number of PersonsClosed   Amelia   Updated February 23, 2021 at 2:59pm   7 Most recent comment from Aleksandar Vuković:You're welcome, ShambaviIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ian Cheng Qian Wu Category ViewClosed   Amelia   Updated February 23, 2021 at 2:45pm   2 Most recent comment from [deleted]:Hello Ian Cheng,thank you for reaching out; I will be happy to answer your questions!1) You can pick out the categories shown, absolutely:go to the page where you want categories to be shownadd an [am ... Raul wordpress user dropdownClosed   Amelia   Updated February 23, 2021 at 2:07pm   2 Most recent comment from Aleksandar Vuković:Hello RaulThe plugin is looking for Amelia's Customers, not WordPress users.So, if there's no customer linked to that email address, you will need to add him/her. Go to Amelia/Customers, and ... Susan Foppe Changing verbiageClosed   Amelia   Updated February 23, 2021 at 1:50pm   7 Most recent comment from Aleksandar Vuković:You're welcome, Susan, glad I could be of assistance.Please let me know if you have any further issues with this. cabinethérapeutique CalendarClosed   Amelia   Updated February 23, 2021 at 1:43pm   2 Most recent comment from Aleksandar Vuković:Hello CécileThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.When you configure Google Calend ... Shota Ando Details about Minimum time required before canceling/reschedulingClosed   Amelia   Updated February 23, 2021 at 12:47pm   2 Most recent comment from Aleksandar Vuković:Hello ShotaThat's 24 hours before the scheduled event. David Law Padding TimeClosed   Amelia   Updated February 23, 2021 at 12:38pm   2 Most recent comment from [deleted]:Hi David, There isn't such possibility with Amelia's current features, unfortunately. The service duration + its buffer times must fit in one day/24 hours in order for you to be able to bo ... Richard Client picking staffClosed   Amelia   Updated February 23, 2021 at 11:52am   2 Most recent comment from Aleksandar Vuković:Hello RichardThank you for your purchase.Please add this custom CSS on the page: div.am-select-service > form > div.el-form-item.am-select-employee-option { display: none !important; } David user creationClosed   Amelia   Updated February 23, 2021 at 11:45am   6 Most recent comment from Aleksandar Vuković:Hello again DavidAmelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpress log-in, or any other log ... Elias Intermittent working hours during the same dayClosed   Amelia   Updated February 23, 2021 at 11:23am   3 Most recent comment from [deleted]:Hi, Elias!I apologize for the delayed response.As Nicolaie mentioned, you can do it by dividing working days into periods in the Employee's profile, for example:We would be glad to answer any oth ... briant ogando Is there any way to add the day of the week to place holders?Closed   Amelia   Updated February 23, 2021 at 10:47am   2 Most recent comment from [deleted]:Hi, Briant!Thank you for choosing Amelia.Unfortunately, at the moment we don't have such a placeholder.We are always looking for ideas on how to make Amelia better. So if you have a couple of min ... Philippe Weickmann Google CalendarClosed   Amelia   Updated February 23, 2021 at 10:42am   2 Most recent comment from [deleted]:Hello Anne,  Could you please tell me have you enabled the option Remove Google Calendar Busy Slots  in Amelia -> Settings -> Integrations -> Google Calendar Settings? Also, if you have some bigge ... Michael Dearden Setting upClosed   Amelia   Updated February 23, 2021 at 10:35am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your purchase.Amelia is a WordPress plugin, and it can only work in WP environment. briant ogando My form is not workingClosed   Amelia   Updated February 23, 2021 at 10:34am   2 Most recent comment from Aleksandar Vuković:Hello BriantThank you for your purchase.I just made an appointment on your website:The booking was completed successfully, without any issues. Can you test again please?