We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Emmanuel Dodoo Cann Error in Loading formClosed   Amelia   Updated February 26, 2021 at 11:49am   6 Most recent comment from Aleksandar Vuković:Hello EmmanuelThere's no defined limit here, as it depends on your Server's performance, hosting plan, amount of data on the website, amount of data in Amelia, etc.It's all relative, an ... samantha wakefield plug malfunction in multiple ways!Closed   Amelia   Updated February 26, 2021 at 11:18am   2 Most recent comment from [deleted]:Hi, Samantha!Thank you for choosing Amelia.I'm sorry that you faced this issue.Please go to Amelia -> Customize, click on "Reset", and then on "Save". It should resolve the issue. If it doesn ... Alvaro Licence for full versionClosed   Amelia   Updated February 26, 2021 at 10:59am   4 Most recent comment from [deleted]:Hi, Alvaro!Thank you for the credentials.I assume somehow Amelia reverted to the Lite version.Therefore, please reinstall the purchased version and activate it using the code.How to reinstall Amelia:P ... Nicolas Is it possible to disable employee picker for the customerClosed   Amelia   Updated February 26, 2021 at 10:48am   4 Most recent comment from [deleted]:Hello Nicolas, Unfortunately, there isn't an action or filter hook in Amelia to customize the booking view .If you have any other questions or concerns feel free to open a new ticket and we wi ... Oswaldo Email short codeClosed   Amelia   Updated February 26, 2021 at 10:45am   2 Most recent comment from [deleted]:Hi, Oswaldo!Thank you for choosing Amelia.When you create an Extra for a Service, the placeholders for that extra will be created in the placeholders list on the Amelia -> Notifications page. There ar ... Emma Hirst Employee PanelClosed   Amelia   Updated February 26, 2021 at 10:40am   2 Most recent comment from [deleted]:Hi Emma,thank you so much for your kind inquiry!This is currently not possible in Amelia's features; only the assigned employee can edit their own service, to prevent any interference with schedu ... Vivien Feld Error 500 Please help me!!!! Nothing works anymoreClosed   Amelia   Updated February 26, 2021 at 10:02am   2 Most recent comment from [deleted]:Hi Vivien,thank you for reaching out.I'm sorry to hear that you're experiencing troubles; please provide me a temporary WP-admin login for your site where this happens, so we could log in an ... Kim Hartveld cannot add service because employee isn't foundClosed   Amelia   Updated February 26, 2021 at 9:35am   2 Most recent comment from [deleted]:Hello Kim, Thank you for your purchase. That seems like that there is some issue with the connection to the database, or it is up to your database configuration. Please provide me a temporary WP-ad ... Alejandra Amado Change service price not refreshClosed   Amelia   Updated February 26, 2021 at 9:28am   2 Most recent comment from [deleted]:Hi Alejandra,thank you for the kind inquiry!Yes, I have visited your website, and I see - couples therapy is 2500 at the moment.Price can be set up in multiple spots, so if you don't mind please ... Vivien Feld How many PHP Limit need Amelia?Closed   Amelia   Updated February 26, 2021 at 9:04am   2 Most recent comment from [deleted]:Hello Vivien,thank you for the inquiry; I have responded to your PHP limit query and how to increase it in another ticket, you can reply to me there if you have more questions.We can close this ticket ... Vivien Feld Connection Problems - IMPORTANT!Closed   Amelia   Updated February 26, 2021 at 8:50am   3 Most recent comment from [deleted]:Hi Vivien,thank you for reaching out.I have checked; this could happen due to multiple factors, such as hosting, server capacity, amount of data that you have, etc.Yes, you can try increasing the limi ... Eze all my bookings dissapearedClosed   Amelia   Updated February 26, 2021 at 8:42am   4 Most recent comment from [deleted]:Hi Eze,thank you for reaching out!Exactly, you didn't change anything, I understand.Before booking as a customer, you need to log out of your WP admin account. If you don't do so, then ther ... Wujun Ye booking customizationClosed   Amelia   Updated February 25, 2021 at 6:05pm   4 Most recent comment from [deleted]:Hi, Wujun!Sorry to hear Amelia didn't suit your business.Please follow the steps below:Log in to http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchase ... Ronan Cahill Code TweakClosed   Amelia   Updated February 25, 2021 at 3:24pm   2 Most recent comment from [deleted]:Hi, Ronan!Thank you for choosing Amelia.If you have Pro or Developer license, then you can use Packages. For example:The package includes Service 1 and Service 2. Service 1 - First vaccine shot, can ... Chr. H. Brix Problems loading calendarClosed   Amelia   Updated February 25, 2021 at 1:15pm   3 Most recent comment from [deleted]:Good day!Thank you for the updates.However, I will forward this issue to our developers, so they will be able to see if there's a bug that can be fixed by the next update.Please feel free to cont ...