As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Ralph Hos Multiple schools but limited appointmentsClosed   Amelia   Updated April 22, 2021 at 3:19pm   8 Most recent comment from [deleted]:Hi Ralph,thank you for the kind reply.For exactly same time slot, yes.If a school (service), is booked for 11am for employee x, that same school can only be booked for 12pm, or 10pm, if the same emplo ... Kazuki google calendarClosed   Amelia   Updated April 22, 2021 at 3:07pm   2 Most recent comment from [deleted]:Hi, Kazuki!Thank you for choosing Amelia.Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can post the credentials as a reply to this tic ... Hussnain Email and SMS notificationsClosed   Amelia   Updated April 22, 2021 at 2:57pm   9 Most recent comment from [deleted]:Hello Hussnain,here is the update on emails:Test email works, so emails are probably ending up in SPAM unfortunately, or are being blocked even before that. It would be the best to switch to SMTP for ... Ruth Schrader-Grace Need to be able to delete employeeClosed   Amelia   Updated April 22, 2021 at 2:49pm   3 Most recent comment from Ruth Schrader-Grace:Ok, since you and I and my IT person are dealing with this on another ticket let's close this one so as to not tie up more time to repair this issue. She is setting up credentials now to for eith ... Laurent Dani Recurring appointments issue since 3.1 updateeClosed   Amelia   Updated April 22, 2021 at 2:26pm   10 Most recent comment from [deleted]:Hi, Laurent!I just contacted my team and they confirmed the fix wasn't added to the current update.I'm waiting for a response regarding the ETA. I will contact you once I receive this inform ... Marios Anthis transfer databaseClosed   Amelia   Updated April 22, 2021 at 2:22pm   2 Most recent comment from [deleted]:Hi Marios,thank you for reaching out to us!When you are moving on live site from local or stage site we can suggest to use Plugin Duplicator. We use it and it's working fine, because he will tr ... Fabi Viola Customer Login details not sending, no way to create customer account on the front endClosed   Amelia   Updated April 22, 2021 at 1:39pm   6 Most recent comment from [deleted]:Hi Antoine,I will be happy to help you - please kindly open up a new ticket and we will assist Chris Multiple slots for 1 employeeClosed   Amelia   Updated April 22, 2021 at 1:35pm   6 Most recent comment from [deleted]:Hi Chris,thank you!Well, we are always open to expanding Amelia to fit as many business models as possible - "stretching" is finding out new great options that may be included in order to have Amelia ... Fausto Giungato Fix a specific data to book a serviceClosed   Amelia   Updated April 22, 2021 at 12:55pm   7 Most recent comment from Fausto Giungato:Ok, thanks. You can close this ticket. Fausto Giungato I want to delete some past / wrong eventsClosed   Amelia   Updated April 22, 2021 at 12:54pm   5 Most recent comment from Fausto Giungato:Ok, thanks you can close the ticket Maria Integration with FluentCRMClosed   Amelia   Updated April 22, 2021 at 12:06pm   2 Most recent comment from [deleted]:Hi Maria,thank you for reaching out to usThat does sound very convenient - especially due to the appointment status tagging system.We have Web Hooks that can be connected through Zapier to third party ... Pedro Campos Amelia Booking and Catalog ViewClosed   Amelia   Updated April 22, 2021 at 11:45am   7 Most recent comment from Aleksandar Vuković:You're welcome, Pedro.You can hide the blue section - what you call a header with this CSS: .am-service-gallery { display: none !important; } Custom CSS needs to be applied to the page where the ... Jeroen Offinga Disable woocommerce emailClosed   Amelia   Updated April 22, 2021 at 11:32am   2 Most recent comment from [deleted]:Hi Jeroen,thank you for reaching out to us.Unfortunately, we are unable to influence the email sent by WooCommerce; Amelia can only control prices and service info that is sent to WooCommerce.I'l ... Sara Beltran Beltran Sancho Urgent bufer timeClosed   Amelia   Updated April 22, 2021 at 11:00am   16 Most recent comment from [deleted]:Hi Sara,thank you for contacting back.Please try making a booking now - buffer time is included into the time slot (meaning that the buffer time will be a part of your employee's schedule).Howeve ... Tony Valverde Cannot install Amelia in FrontpageClosed   Amelia   Updated April 22, 2021 at 11:00am   3 Most recent comment from Aleksandar Vuković:Hello EstefanyThank you for your purchase, and for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly ...