As previously announced via banners and our newsletters, support is no longer available through this platform.

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You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Bote Adding a ruleClosed   Amelia   Updated April 22, 2021 at 10:49am   2 Most recent comment from Aleksandar Vuković:Hello BoteI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.The only option here would be to set the default appointment st ... kb12321 feesClosed   Amelia   Updated April 22, 2021 at 10:24am   4 Most recent comment from Aleksandar Vuković:You are correct, if the service costs $0, you would not be able to charge the deposit either.So, like mentioned in my previous response, the only thing you can do is actually charge all customers the ... Sandrine Configuration of plugin AmeliaClosed   Amelia   Updated April 22, 2021 at 10:22am   3 Most recent comment from Aleksandar Vuković:Hello SandrineThank you for your purchase, and for letting us know the issues you had have been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we' ... Nicolas email not sentClosed   Amelia   Updated April 22, 2021 at 10:19am   2 Most recent comment from Aleksandar Vuković:Hello NicolasThank you for your purchase.Notification Settings are quite simple, so other than that, there are no additional settings in Amelia. Make sure that you configured the SMTP settings properl ... Xuan Minimum booking of 2 or 3 peopleClosed   Amelia   Updated April 22, 2021 at 9:29am   4 Most recent comment from [deleted]:Hi Xuan,I apologize for the later response."In the frontend it shows when people select another person they want to bring the option of "3 people" up to "7 people". This is very misleading, because th ... lmi2014 Mutiple Email NotificationsClosed   Amelia   Updated April 22, 2021 at 7:38am   11 Most recent comment from [deleted]:You are welcome, Marco. Thank you, have a great one as well!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. morfi Scrolling to the topClosed   Amelia   Updated April 22, 2021 at 7:35am   2 Most recent comment from Aleksandar Vuković:Hello AndrasThank you for your purchase.What you saw on that ticket is actually a JS hook that scrolls an element into view after something is clicked on, so it's not working on page load, but fo ... Shota Ando Coupon NotificationClosed   Amelia   Updated April 22, 2021 at 7:17am   3 Most recent comment from Aleksandar Vuković:Hello ShotaUnfortunately, there's no counter in Amelia that would tell you or your users how many times they still have to use the coupon.If the coupon is limited to X times per customer, you or ... PABLO DIAS MENEZES FunctionalitiesClosed   Amelia   Updated April 22, 2021 at 2:59pm   5 Most recent comment from [deleted]:Hi, Pablo!Please try to add this CSS to the page with Amelia: .amelia-app-booking #am-step-booking .am-select-date.am-package-setup .am-package-employee-location .el-input__inner::placeholder, .amelia ... Cliff Blade 1AC4C-80DD4-D91C2-D7D46-686C5Closed   Amelia   Updated April 21, 2021 at 10:17pm   2 Most recent comment from [deleted]:Hi, Cliff!Thank you for choosing Amelia.In the new Amelia version 3.2 it's possible to change the Redirect URIs right in Amelia -> Settings -> Integrations. So, please update the plugin to the ne ... Willem van Zanten Let a customer create an accountClosed   Amelia   Updated April 21, 2021 at 9:58pm   2 Most recent comment from [deleted]:Hi, Willem!Thank you for choosing Amelia.I'm afraid, at the moment a Customer's account can be created only after the first booking. The logic behind that is quite simple: before the first a ... Rolando Rodriguez Adding location to the notification .ics fileClosed   Amelia   Updated April 21, 2021 at 9:14pm   5 Most recent comment from [deleted]:Rolando,Thank you for understanding. And for your kind words as wellPlease feel free to contact us if you have any other questions. Best Regards.  Jeffrey Kimel Outlook integrationClosed   Amelia   Updated April 21, 2021 at 8:33pm   7 Most recent comment from Aleksandar Vuković:Hello Jeffrey Sorry for the late response. Can you please include me in the invitation for Azure portal ([email protected]), and also provide a bit more detail about the issue?From ... Emmanuel Dodoo Cann Last Name of EmployeeClosed   Amelia   Updated April 21, 2021 at 6:12pm   8 Most recent comment from [deleted]:Hi, Emmanuel!As far as I can see, the other ticket was assigned to my colleague Aleksandar and he's already working on it.Please feel free to contact us if you have any other questions.Best Regar ... Hussnain So many console errorsClosed   Amelia   Updated April 21, 2021 at 5:18pm   10 Most recent comment from [deleted]:Hussnain,at the moment only one console error appears on that page - Cannot read property 'replaceChild' of null. This Error doesn't affect Amelia's functionality.We can't get ...