We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lorenzo Amelia Manager Dashboard User name of CustomarClosed   Amelia   Updated May 26, 2021 at 1:00pm   4 Most recent comment from [deleted]:Hi, Lorenzo!Thank you for sharing your solution with us.I'm glad to hear the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards.  Alastair Dodwell Set up / COnfigurationClosed   Amelia   Updated May 26, 2021 at 10:59am   2 Most recent comment from [deleted]:Hi Alastair,thank you for contacting us!You can add a Location for an employee, by going to their work hours tab, in Amelia > Employees > particular employee you need > Work Hours.Here you can creat ... Sara Beltran Beltran Sancho delete number of personsClosed   Amelia   Updated May 25, 2021 at 4:11pm   2 Most recent comment from [deleted]:Hi Sara!Thank you for reaching outSure, please use the CSS below: #am-confirm-booking > div:nth-child(1) > form > div:nth-child(3) > div > div > div:nth-child(1) { display: none!important; } Mirko priority employeeClosed   Amelia   Updated May 25, 2021 at 3:44pm   3 Most recent comment from Mirko:Hi,OK, will do that. Thanks for now! Deepa Maddala New user registrationClosed   Amelia   Updated May 25, 2021 at 3:22pm   2 Most recent comment from Aleksandar Vuković:Hello Deepa MaddalaThank you for your purchase.At the moment, there's no register form in Amelia, and customers are created when they book an appointment.You only need to include the %customer_pa ... LAFESTA Switching inserted HTML tagsClosed   Amelia   Updated May 25, 2021 at 3:20pm   2 Most recent comment from Aleksandar Vuković:Hello again LAFESTAUnfortunately, not yet.We're having some issues with the notification editor, and this will be fixed in the future. Until then, please go to your database, and in table "wp_opt ... Calvin Nguyen wizard viewClosed   Amelia   Updated May 25, 2021 at 2:46pm   3 Most recent comment from Aleksandar Vuković:Hello CalvinThank you for your purchase.Not yet, but this will be possible within the next month (if all goes according to plan). We are going to release a new Customize feature, that will allow you ... Andy Payment GatewayClosed   Amelia   Updated May 25, 2021 at 2:42pm   6 Most recent comment from Aleksandar Vuković:Hi again Andy.This is not Amelia, so unfortunately, I don't have any news for you:If I'm allowed to make changes to active plugins on your website, can I activate Amelia to troubleshoot it? LAFESTA How to specify all employeesClosed   Amelia   Updated May 25, 2021 at 1:03pm   6 Most recent comment from Aleksandar Vuković:You're welcome LAFESTAIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. vamsi Mandatory service extraClosed   Amelia   Updated May 25, 2021 at 12:03pm   4 Most recent comment from [deleted]:Vamsi,I'm afraid, at the moment it's not possible.You can suggest combined Extras as a feature request here, or check if this request was already submitted and vote for it. We are preparing ... Sarah Kornblum plugin stopped workingClosed   Amelia   Updated May 25, 2021 at 10:55am   2 Most recent comment from [deleted]:Hi Sara,thank you so much for contacting!Can you please advise if your Amelia is on version 3.3? Also what issues are occurring for you? [email protected] Events bookingClosed   Amelia   Updated May 25, 2021 at 10:50am   2 Most recent comment from [deleted]:Hi, Maggie!Sorry for the delayed response.And thank you for choosing Amelia.Could you please make sure that you added the Zoom user to these Events in the Event modal? Also, please note that you shou ... samantha wakefield update pluginClosed   Amelia   Updated May 25, 2021 at 10:50am   34 Most recent comment from [deleted]:Hi Samantha,thank you for contacting backYes, you can feel free to delete the plugin; I used it to navigate the database. kham change emailClosed   Amelia   Updated May 26, 2021 at 1:07pm   5 Most recent comment from [deleted]:Hi Kham,I hope that you are wellThe change has been made for both Ticksy and TMS store. [email protected] Adding amelia events to homepageClosed   Amelia   Updated May 25, 2021 at 10:39am   2 Most recent comment from Aleksandar Vuković:Hello MandyThank you for your purchase.If you created Amelia's Events, you need to use one of the event shortcodes:[ameliaevents] - for displaying the events list[ameliaevents type=calendar] - f ...