We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ronja booking and changing existing events not possibleClosed   Amelia   Updated June 1, 2021 at 10:57pm   6 Most recent comment from [deleted]:Hi, Ronja!Thank you for letting me know.Yes, we recently got a few tickets on this issue, so we figured out that it can be fixed by modifying a value in the database.Please feel free to contact us if ... Marios Anthis sms notification not working URGENTClosed   Amelia   Updated June 1, 2021 at 1:43pm   2 Most recent comment from [deleted]:Hi Marios,thank you for reaching out to us; I'm very sorry to hear this.We have changed the server for SMS, and now SMS is using different server IP address. Most probably the server IP address i ... Jeffrey Kimel Change Font on front endClosed   Amelia   Updated June 1, 2021 at 1:42pm   2 Most recent comment from [deleted]:Hi Jeffrey,thank you for reaching out to usIf you need different font or Google fonts  you have to use wp_enqueue_style to insert them on wordpress. On this link you can find how.(find Properly E ... Mark Stubbins Same email multiple signupsClosed   Amelia   Updated June 1, 2021 at 1:40pm   4 Most recent comment from [deleted]:Hi Mark,thank you for the kind reply!I have located your new ticket and responded there.Kind regards! Matthes Vogel Google MeetClosed   Amelia   Updated June 1, 2021 at 12:07pm   2 Most recent comment from [deleted]:Hi Matthes,thank you for reaching out to us.If you enable the option ‘Send Event Invitation Email ‘ in Amelia your customers will automatically get an invitation from Google Calendar to add the ap ... Patrice Timezone Display Issues on Front EndClosed   Amelia   Updated June 1, 2021 at 12:04pm   2 Most recent comment from [deleted]:Hi Patrice,thank you for reaching out to us; I'm very sorry to hear that happens.Please check in Amelia > Settings > General Settings, if the option Show booking slots in client time zone is ... Graham George "Please wait"Closed   Amelia   Updated June 1, 2021 at 8:09am   5 Most recent comment from [deleted]:Hi Graham,thank you so much for contacting back! I apologize for a later response as we don't work on weekends.I am glad to hear you've found the cause, thank you for letting me know - I wi ... Mark Stubbins Google Calendar - don't set new appt busyClosed   Amelia   Updated June 1, 2021 at 7:46am   2 Most recent comment from [deleted]:Hi Mark,thank you for reaching out to us; I apologize for a later response as we don't work on weekends.Unfortunately, in order to still see available slots, your employees need to use separate ... Manal Aldabbagh Google calendar IntegrationClosed   Amelia   Updated May 31, 2021 at 9:33pm   2 Most recent comment from [deleted]:Hi, Manal!Thank you for choosing Amelia.Could you please clarify if you followed all the steps from our documentation? Also, did you sign in to the Google Calendar through the Employee's profile ... Grace Yoo download failClosed   Amelia   Updated May 31, 2021 at 9:27pm   2 Most recent comment from [deleted]:Hi, Grace!Sorry for the delayed response, we don't work on weekends.Please try to download Amelia in another browser since this issue can be related to the browser's security settings.Lookin ... Tomoya Shirai About customer panelClosed   Amelia   Updated May 31, 2021 at 12:33pm   6 Most recent comment from [deleted]:Thank you for contacting back Tomoya!If you need anything else, we will be here Maximiliano Morena Package appointmentsClosed   Amelia   Updated May 31, 2021 at 12:15pm   6 Most recent comment from [deleted]:Hi, Max!Sorry for the delayed response, we don't work on weekends.Yes, I realized that the question isn't related to rescheduling. But since according to Amelia's logic, all the Appoin ... karbone Studio Google Calendar connectionClosed   Amelia   Updated May 31, 2021 at 12:12pm   3 Most recent comment from Aleksandar Vuković:That is correct, karbone studio, I'm glad you were able to resolve this issue.If an employee is connected to his/her Google Calendar, and (s)he dropped out, you most likely haven't publishe ... João Lopes Backend configurationClosed   Amelia   Updated May 31, 2021 at 11:58am   4 Most recent comment from [deleted]:Hi João,thank you for the kind reply! I apologize for the later response, as we don't work on weekends.If this works for you, wonderful - have you had a chance to test it yet? LAFESTA Can't connect employees with their Google accountsClosed   Amelia   Updated May 31, 2021 at 11:41am   18 Most recent comment from Aleksandar Vuković:Hello ShannonIf this happened again, most likely you haven't published the App in your Google Developers console.Click on “OAuth Consent Screen” in the left-hand side menu:In here, the applic ...