We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jessy DepositClosed   Amelia   Updated May 31, 2021 at 10:36am   2 Most recent comment from [deleted]:Hi Jessy,thank you for reaching out to us!Have you updated your Amelia to 3.3 version, as this feature was released in this version and not before. If so, please provide me a temporary WP-admin (admin ... mike change on-site to Payment in personClosed   Amelia   Updated May 31, 2021 at 10:23am   2 Most recent comment from [deleted]:Hi Mike,thank you for contacting us!I apologize for the later response, as we don't work on weekends.The plugin can be translated and strings renamed using POEDIT or Loco Translate easily. I sug ... Jose Luis Inzunza Mail with client panell acess is doesnt't sending.Closed   Amelia   Updated May 31, 2021 at 10:14am   2 Most recent comment from [deleted]:Hi, Jose!Sorry for the delayed response, we don't work on weekends.And thank you for choosing Amelia.These emails that your Customers receive are coming from WP (because you enabled the "Automati ... Tomoya Shirai About marginsClosed   Amelia   Updated May 31, 2021 at 10:03am   7 Most recent comment from [deleted]:Hi, Tomoya!Thank you for letting us know.I'm glad I could help.Please feel free to contact us if you have any other questions.Best Regards.  binwebonlinesolutions I can´t view charge data on service when this is for 2 or more person.Closed   Amelia   Updated May 31, 2021 at 9:41am   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to us; I apologize for the later response, as we don't work on weekends.Are you referring to the Finance section of Amelia? Are you sorting per service or per ... Marco Melillo Cancellation of appointmentClosed   Amelia   Updated May 31, 2021 at 8:30am   6 Most recent comment from [deleted]:Hi Marco,thank you for the kind reply!I apologize for the later response, as we don't work on weekends.If you only need the cancellation link without the panel, you can go to WordPress > Pages, c ... Brad Payment ReceiptsClosed   Amelia   Updated May 29, 2021 at 3:11am   21 Most recent comment from Mark Stubbins:Actually I have 2 support tickets that I have made public, here is another:https://tmsplugins.ticksy.com/ticket/2789305If you have any feedback guys I would appreciate it! Hajjar Last AppointmentClosed   Amelia   Updated May 28, 2021 at 11:13pm   2 Most recent comment from [deleted]:Hi, Hajjar!Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to set custom Buffer time. It can be either enabled or disabled for all the appointments under a Service. ... Calvin Nguyen URL link for setting the passwordClosed   Amelia   Updated May 28, 2021 at 11:10pm   2 Most recent comment from [deleted]:Hi, Calvin!Thank you for choosing Amelia.When a Customer books an appointment, their profile is created, and they need to configure their password. In order to do that, you need to include %customer_p ... João Lopes Hide Delete ButtonClosed   Amelia   Updated May 28, 2021 at 5:09pm   2 Most recent comment from [deleted]:Hi João,thank you for reaching out to usIf the button is in the backend, we cannot hide it unfortunately, as it is a part of the backend functionality.If you'd like to take away the possibility ... Howard Weng Employee short code does not shownClosed   Amelia   Updated May 28, 2021 at 4:11pm   6 Most recent comment from [deleted]:That's great Howard; thank you for letting me knowIf you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Rita Lukoseviciute Appointment Date Picker Not WorkingClosed   Amelia   Updated May 28, 2021 at 1:23pm   2 Most recent comment from [deleted]:Hi Rita,thank you for reaching out to us!Please tell me, are you making a booking while logged in as an Admin into your WordPress? I would suggest doing the test booking while logged out or trough the ... Erick Amelia updateClosed   Amelia   Updated May 28, 2021 at 12:56pm   2 Most recent comment from [deleted]:Hi Erick,thank you so much for reaching out to usCan we try with manual update, then?I will send you Amelia 3.3. in the attachment of this reply, please follow the instructions below: 1.) Download zip ... Kara Noreika Code CustomizationsClosed   Amelia   Updated May 28, 2021 at 11:02am   2 Most recent comment from [deleted]:Hi Kara,thank you for reaching out to usUnfortunately we don't have hooks (action and filters) at the moment. What we have is a few JS hooks that is triggered depends on the view: window.beforeA ... Eugenio Battaglini Automated mail reminder and post treatmentClosed   Amelia   Updated May 28, 2021 at 9:55am   2 Most recent comment from [deleted]:Hi, Eugenio!Thank you for your kind words, I can say on behalf of my team that we highly appreciate them.Also, I have some good news for you: we will implement a new Customize feature in the next upda ...