As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Mirko renewed outlook integrationClosed   Amelia   Updated June 11, 2021 at 6:44am   16 Most recent comment from Mirko:Working. Domain-Registration here was still running on old domain. Good there was an update, so I had to check this. I would have never found out otherwise. Thanks, Ticket can close Arno Hoffrichter Booking Form Shortcode for specific packageClosed   Amelia   Updated June 10, 2021 at 11:36pm   2 Most recent comment from [deleted]:Hi, Arno,Thank you for choosing Amelia.And for your kind words as well.If you want to display one particular package, then it can be achieved only with the Catalog view and the [ameliacatalog package ... Hannah Streek How to add line to cron?Closed   Amelia   Updated June 10, 2021 at 10:52pm   2 Most recent comment from [deleted]:Hi, Hannah,Thank you for choosing Amelia.Depending on the server, there are different configurations for it, which you can contact your hosting provider about, or you can check out one of the solution ... Tim Can Amelia do this?Closed   Amelia   Updated June 10, 2021 at 10:09pm   6 Most recent comment from [deleted]:Tim,Hopefully in 6 weeks or so.Best Regards.  Kari Customer cancelling an event - refund?Closed   Amelia   Updated June 10, 2021 at 3:27pm   2 Most recent comment from [deleted]:Hi KariThank you for reaching out to us.There isn't a possibility of automatically refunding customers when the event is cancelled or they cancel their attendance, unfortunately, or conducting re ... DoQtor Redirect Page After BookingClosed   Amelia   Updated June 10, 2021 at 12:04pm   7 Most recent comment from [deleted]:Hi, Ahez,If you enable "WooCommerce" as the payment method, your Checkout page from WooCommerce will show up when your customers book an appointment with Amelia. So, the data from Amelia's bookin ... Shota Ando Customer cancellationClosed   Amelia   Updated June 10, 2021 at 11:47am   6 Most recent comment from [deleted]:Hi Shota,thank you for contacting back!Yes, you are right - the status changes for the appointment in Amelia, but status for the refund needs to be changed on the site of the payment service.Amelia do ... Saad Patel Events back-end sortingClosed   Amelia   Updated June 10, 2021 at 8:53am   2 Most recent comment from [deleted]:Hi, Saad,Thank you for choosing Amelia.If you want to book Events from the back-end, you should add Customers under the Attendees option:If that doesn't help, please provide us with a temporary W ... Jim Multiple servicesClosed   Amelia   Updated June 10, 2021 at 8:50am   2 Most recent comment from [deleted]:Hi Jim,thank you for reaching out to usAmelia will have Event Ticketing in the next period, for different tiers and pricing. Unfortunately, we don't have this just yet.For the 1hr 45mins, you can ... Alex Rescheduling AppointmentsClosed   Amelia   Updated June 10, 2021 at 8:04am   10 Most recent comment from [deleted]:Hi, Alex,Finally, I sorted out all previous tickets and got time to dig into the settings, and it turns out that you magically resolved the issue. If it's a reverse Murphy's Law, then I woul ... Marios Anthis sms notification not workingClosed   Amelia   Updated June 10, 2021 at 7:34am   4 Most recent comment from [deleted]:My apologies, Mario,this will not be so frequent in the future.I understand, it can be very troublesome when it's needed for a medical field.It happened twice in the very short period as our team ... Kevin Double Opt-InClosed   Amelia   Updated June 10, 2021 at 7:32am   6 Most recent comment from [deleted]:Hi Kevin,thank you for contacting backAmelia does not have a membership function, but it has a Customer Panel, where customers can log in and see and manage their bookings. William Hartanto Booking QuotaClosed   Amelia   Updated June 10, 2021 at 7:21am   2 Most recent comment from Aleksandar Vuković:Hello WilliamSomething like this is possible with the Packages feature.You would create a package, containing 8 appointments. When you're adding the service, you can define the minimum and the m ... Prescillia JEAMBEL Prix servicesClosed   Amelia   Updated June 10, 2021 at 7:16am   2 Most recent comment from Aleksandar Vuković:Hello PrescilliaThank you for your purchase.For future reference, please translate all your comments to English, as it's the only supported language for the plugin.Services need to have a defined ... Ayishah Joanna Swiecinska servicesClosed   Amelia   Updated June 10, 2021 at 6:37am   3 Most recent comment from Aleksandar Vuković:Hi againYou just need to get to know Amelia, that's all.Here's what you did wrong:In the Employee's profile, you haven't enabled the "Individual Counseling" service in Employee ...