We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Succeedat Languages Event TagsClosed   Amelia   Updated May 28, 2021 at 8:18am   39 Most recent comment from [deleted]:Good day!I believe it will take a month (if we don't face any issues).So probably we should try to access FTP, what do you think?Best Regards. Yves Maximum Number Of Events Returned:Closed   Amelia   Updated May 28, 2021 at 7:50am   4 Most recent comment from [deleted]:Hi, Yves!Thank you for the clarification.As far as I remember the number of the appointments on your site is not too big (like hundreds per day), so in your case, this should work just fine. I doubt i ... Shay Williams Booking in Event CalendarClosed   Amelia   Updated May 27, 2021 at 11:04pm   2 Most recent comment from [deleted]:Hi, Shay!Sorry to hear that you faced this issue.It might be caused by a conflict with another plugin. Please deactivate all other plugins except for our plugin, refresh the page where the issue is, ... MITSUTAKA KOUNO about payment settingsClosed   Amelia   Updated May 27, 2021 at 10:32pm   2 Most recent comment from [deleted]:Hi again, Mitsutaka!No worries.I already responded to the other ticket that you have, so I will just close this one.Best Regards. Jo Ormond Unable to book appointmentClosed   Amelia   Updated May 27, 2021 at 3:04pm   4 Most recent comment from Aleksandar Vuković:I'm not a robot, that's for sureI see your other ticket, and I'll respond to it in a minute, Jo. Zilladelphia The Plugin is not workingClosed   Amelia   Updated May 27, 2021 at 1:05pm   6 Most recent comment from Aleksandar Vuković:You're welcome! Glad I could help.The Packages feature is only available for Pro and Developer licenses (annual and lifetime), so you wouldn't be able to use the feature with the Basic licen ... Bram Vanthournout New user roleClosed   Amelia   Updated May 27, 2021 at 12:43pm   3 Most recent comment from Bram Vanthournout:Hi, That's great. Thx for checking.However... Using user role editor there are a lot op problems (I had earlier tickets about this). For example: After an Amelia Update, the user role loses som ... Viktor Callemin Is this an outlook error or can it be fixed by ameliaClosed   Amelia   Updated May 27, 2021 at 11:02am   2 Most recent comment from [deleted]:Hi Victor,thank you for reaching out.It helps to set your client's WordPress setting for Time Zone to a city instead of UTC, it will be more precise.Also, it's important that client's W ... Bence Nagy One employee, two 'tickets'Closed   Amelia   Updated May 27, 2021 at 11:02am   15 Most recent comment from [deleted]:Hi, Bence!Sorry that I couldn't really help.Best Regards.  Sahil Error:Unable to find by id in AmeliaBookingClosed   Amelia   Updated May 27, 2021 at 10:44am   15 Most recent comment from [deleted]:Hi, Sahil!Unfortunately, it is not possible to book multiple appointments at once with current built-in features in Amelia. But it is on our to-do list for future updates. However, it can be achieved ... Keith Getic Feature RequestClosed   Amelia   Updated May 27, 2021 at 10:31am   2 Most recent comment from [deleted]:Hi Keith,thank you so much for taking time to contact us, and for the suggestion!Amelia currently has a list per notification type (Appointment Approved) etc, but I presume you need this for separate ... Carlosclouthier Split scheduleClosed   Amelia   Updated May 27, 2021 at 10:02am   2 Most recent comment from [deleted]:Hello Carlos,thank you for reaching out to usYou can go to Amelia > Employees > that employee > Work Hours.Here, open up a day that you want to set the shift for.Make one shift that will last from ... Patrick Google Maps BrokenClosed   Amelia   Updated May 27, 2021 at 9:36am   2 Most recent comment from [deleted]:Hi Patrick,thank you so much for letting us know!I will check and let you know. Ambrogio Crotti Prefill customer detailsClosed   Amelia   Updated May 27, 2021 at 9:05am   4 Most recent comment from [deleted]:Hi Ambrogio,at the moment, no, there isn't.This is why I advised making a suggestion on our feature request page, so that it can be considered for implementation in the future Vlad Cepraga featuresClosed   Amelia   Updated May 27, 2021 at 8:58am   2 Most recent comment from [deleted]:Hi Vlad,thank you for reaching out to us!Perhaps Allow booking above maximum capacity setting, in Amelia > Settings > Appointments could help you. This option is here only for Services with “Pen ...