As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Christian Issues with PackagesClosed   Amelia   Updated June 3, 2021 at 9:14am   6 Most recent comment from [deleted]:Hi Christian,thank you so much!I think we can fix the wording; unfortunately, when I go to the customer panel I have no packages, I would have to book one (which requires purchasing). Is there any cha ... Saidj local serverClosed   Amelia   Updated June 3, 2021 at 8:14am   5 Most recent comment from [deleted]:Hi Saidj,thank you for contacting back; I'm sorry to hear that it's still not working.I had to reach out to a developer, as usually I would ask for a temporary WP admin access; however, as ... Chris Times are calculated using time set on deviceClosed   Amelia   Updated June 2, 2021 at 10:11pm   2 Most recent comment from [deleted]:Hi, Chris!Thank you for choosing Amelia.Yes, that's correct: Amelia picks time zone from OS settings at the moment.I will have to reach out to our developers regarding your question since that wa ... Roshan Sujeebun "unable to connect with Google Calendar" after upgrade to AmeliaClosed   Amelia   Updated June 2, 2021 at 8:51pm   17 Most recent comment from [deleted]:Hi, Shannon,I forwarded this information to our developers. It's the only thing I can do at the moment.Our developers are well aware of the issue but, as I mentioned before, Google is not easy, s ... Andy Cereghino appointments trackingClosed   Amelia   Updated June 2, 2021 at 7:34pm   3 Most recent comment from Andy Cereghino:Thank you very much IvanaI passed the information to our team and they will try it :) Nicolas customer accountClosed   Amelia   Updated June 2, 2021 at 2:41pm   2 Most recent comment from [deleted]:Hi Nicolas,thank you for reaching out to us.If the courses are not created trough Amelia Services or Amelia Events, they unfortunately cannot be connected to the panel. Cedric Dansereau Invoice with WpAmeliaClosed   Amelia   Updated June 2, 2021 at 1:00pm   2 Most recent comment from [deleted]:Hi Cedric,thank you for reaching out to usUnfortunately, Amelia does not have an invoicing option; it can only be used in WooCommerce from their invoicing plugin, I'm afraid.I'll kindly ask ... seth Amelia Employee PanelClosed   Amelia   Updated June 2, 2021 at 12:56pm   3 Most recent comment from seth:Thank you Ivana, will give a try. :) Rahel Biehlig Zoom atendeesClosed   Amelia   Updated June 2, 2021 at 11:03am   2 Most recent comment from [deleted]:Hi Rahel,thank you for reaching out to us!I'd be happy to help; please try the CSS below: div.am-event-data > div.am-event-info > div:nth-child(2) > div.am-event-sub-info-capacity { display: ... Konstantinos Stravogiannis Email place holder cancelClosed   Amelia   Updated June 2, 2021 at 10:25am   8 Most recent comment from Aleksandar Vuković:Hi again KonstantinosYou left the wrong URL in Amelia Settings/Notifications/Successful Cancellation Redirect URLI changed it to https://www.bootcampfitnesstudio.gr/cancelled/, so it should work fin ... Halee Hide EmployeeClosed   Amelia   Updated June 2, 2021 at 10:10am   8 Most recent comment from Aleksandar Vuković:You're welcome, Halee. Glad I could help.At the moment, we have Google reCAPTCHA, so you can configure that, and it will be something like a human filter. It's not perfect, but at the mome ... Davide Lable change frontendClosed   Amelia   Updated June 2, 2021 at 3:06pm   5 Most recent comment from [deleted]:Hi Davide, I've checked - you are right.Our developers are aware of this issue, as it's not only the case with Italian language but with a lot of languages that have multiple grammar cases. ... Nicolas Client choose locationClosed   Amelia   Updated June 2, 2021 at 8:50am   4 Most recent comment from [deleted]:Hi, Ahez!Thank you for your comment.Yes, that would be great. If you have a couple of minutes, you can suggest that as a feature request here, or check if this request was already submitted and vote f ... Riccardo Event list showing only the event(s) of chooser dayClosed   Amelia   Updated June 2, 2021 at 8:27am   2 Most recent comment from [deleted]:Hi Riccardo,thank you for reaching out to usThere isn't such possibility in Amelia with its current built-in features, unfortunately, at the moment.I'll kindly ask you to add it as a feature ... Theo Refound requestClosed   Amelia   Updated June 3, 2021 at 12:54pm   5 Most recent comment from [deleted]:Hi, Theo!We proceeded with your refund request. The money will be transferred to your account within 7 business days.Best Regards.