We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Oswaldo Rangel Adding information about Extras in Services to notificationsClosed   Amelia   Updated May 18, 2021 at 1:34pm   11 Most recent comment from [deleted]:Hi, Yulia!I'm glad to hear the issue was resolved.Thank you for the credentials. Can you also provide us with the database access, please?Best Regards.  Ralf Schreiber Already in Wordpress logged Users Appointment BookingClosed   Amelia   Updated May 18, 2021 at 1:12pm   2 Most recent comment from [deleted]:Hi Ralf,thank you for contacting us As advised in the previous ticket, for the pre-filled fields in the booking form, you can activate the option Check customer's name for existing email when bo ... Lorenzo customer without emailClosed   Amelia   Updated May 18, 2021 at 12:26pm   2 Most recent comment from Aleksandar Vuković:Hello LorenzoThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Emails are mandatory in the back ... Steve Coupland Service allocationClosed   Amelia   Updated May 18, 2021 at 10:49am   4 Most recent comment from [deleted]:Hi, Steve!I'm glad to hear that the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards.  Zadeh Media show selectionClosed   Amelia   Updated May 18, 2021 at 10:42am   2 Most recent comment from Aleksandar Vuković:Hello Zadeh MediaThank you for your purchase.Unfortunately, the plugin doesn't have this built-in, so no service is selected by default. I suppose it would be possible with some custom solution, ... Mr Peter Gosling Date of Birth add to appointment register form and save into Customers Date of Birth automaticallyClosed   Amelia   Updated May 18, 2021 at 9:39am   4 Most recent comment from Aleksandar Vuković:Thank you for your vote, Liv.Please feel free to add it to this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a c ... SYS support Google Calendar setup through Employee PanelClosed   Amelia   Updated May 18, 2021 at 8:33am   2 Most recent comment from [deleted]:Hi Maarten!Thank you for taking time to contact us, and for such wonderful feedback!I'm glad to hear that you're happy with the direction Amelia is developing in, and I hope that we will li ... Raquel Get rid of shadow in customer panelClosed   Amelia   Updated May 18, 2021 at 7:48am   6 Most recent comment from [deleted]:Hi Raquel,thank youI got the link and gone into "student area"; however, I was unable to find the events window with the shadow; only these two were available:Please advise where it is exactly, as oth ... Justin Brooks Notifications not sendingClosed   Amelia   Updated May 18, 2021 at 7:29am   2 Most recent comment from [deleted]:Hi Justin,thank you for reaching out to your hosting, and for contacting usUnfortunately, this is not currently possible in SMTP settings (to have no username and password).You can use the other setti ... Kari Changing the styling on the calendarClosed   Amelia   Updated May 17, 2021 at 9:15pm   2 Most recent comment from [deleted]:Hi, Kari!Sorry for the delayed response, we don't work on weekends.I'm afraid, it's impossible to change the background color at the moment. Probably, these blue highlights can be chang ... marco pino cancel appointmentClosed   Amelia   Updated May 17, 2021 at 8:52pm   2 Most recent comment from [deleted]:Hi, Marco!Sorry for the delayed response, we don't work on weekends.And thank you for choosing Amelia.You should add the %appointment_cancel_url% placeholder to the Appointment Approved/Pending ... Karl Blaza Amelia won't auto update - stuck on 3.1.2Closed   Amelia   Updated May 17, 2021 at 8:48pm   2 Most recent comment from [deleted]:Hi, Karl!Sorry for the delayed response, we don't work on weekends.Thank you for letting us know.Please feel free to contact us if you have any other questions.Best regards.  Javier Problems with customer loginClosed   Amelia   Updated May 17, 2021 at 8:47pm   4 Most recent comment from [deleted]:Hi, Maja!I responded to Javier's question below.At the moment, Amelia doesn't have such a feature that would allow to use placeholders on the pages (it is possible to use them only in notifi ... Andy CalendarClosed   Amelia   Updated May 17, 2021 at 2:34pm   2 Most recent comment from [deleted]:Hi, Andy!Sorry for the delayed response.And thank you for choosing Amelia.The Working hours should be set in the Employee's profile for each Employee separately. The Working Hours and days off se ... Rene Baas Hide Event pricesClosed   Amelia   Updated May 17, 2021 at 2:28pm   2 Most recent comment from [deleted]:Hi, Rene!Sorry for the delayed response.And thank you for choosing Amelia.I'm afraid, there's no such a built-in feature in Amelia, and it can be achieved only with custom CSS. But it seems ...