As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

MITSUTAKA KOUNO about payment settingsClosed   Amelia   Updated June 2, 2021 at 8:17am   12 Most recent comment from [deleted]:Hi, Mitsutaka,I'm glad I could helpPlease feel free to contact us if you have any other questions.Best Regards. Grace Yoo when added Google Calendar busy slots...Closed   Amelia   Updated June 2, 2021 at 7:54am   2 Most recent comment from [deleted]:Hi, Grace!Thank you for choosing Amelia.1. Please enable the "Remove Google Calendar Busy Slots" option in Amelia -> Settings -> Integrations -> Google Calendar and set Maximum Number Of Events Return ... Cara O'Donnell Amelia Not WorkingClosed   Amelia   Updated June 2, 2021 at 7:33am   6 Most recent comment from [deleted]:Hi, Cara!No, it works vise versa: a Customer opens the booking page with Amelia, picks an appointment, fills the booking form, and then after clicking on the "Continue" button he/she is getting redire ... JESSE LIRA DOS SANTOS SuporteClosed   Amelia   Updated June 2, 2021 at 7:07am   2 Most recent comment from [deleted]:Hi, Jesse!Thank you for choosing Amelia.I'm not sure I understood the question completely. Could you please provide me with some more details and screenshots in order to avoid misunderstanding?L ... morfi Location Manager User RoleClosed   Amelia   Updated June 1, 2021 at 11:02pm   2 Most recent comment from [deleted]:Hi, Andras!Thank you for choosing Amelia.I'm afraid, at the moment such limitations can't be set with current built-in features in Amelia.You can suggest that as a feature request here, or ... Ronja booking and changing existing events not possibleClosed   Amelia   Updated June 1, 2021 at 10:57pm   6 Most recent comment from [deleted]:Hi, Ronja!Thank you for letting me know.Yes, we recently got a few tickets on this issue, so we figured out that it can be fixed by modifying a value in the database.Please feel free to contact us if ... Marios Anthis sms notification not working URGENTClosed   Amelia   Updated June 1, 2021 at 1:43pm   2 Most recent comment from [deleted]:Hi Marios,thank you for reaching out to us; I'm very sorry to hear this.We have changed the server for SMS, and now SMS is using different server IP address. Most probably the server IP address i ... Jeffrey Kimel Change Font on front endClosed   Amelia   Updated June 1, 2021 at 1:42pm   2 Most recent comment from [deleted]:Hi Jeffrey,thank you for reaching out to usIf you need different font or Google fonts  you have to use wp_enqueue_style to insert them on wordpress. On this link you can find how.(find Properly E ... Mark Stubbins Same email multiple signupsClosed   Amelia   Updated June 1, 2021 at 1:40pm   4 Most recent comment from [deleted]:Hi Mark,thank you for the kind reply!I have located your new ticket and responded there.Kind regards! Matthes Vogel Google MeetClosed   Amelia   Updated June 1, 2021 at 12:07pm   2 Most recent comment from [deleted]:Hi Matthes,thank you for reaching out to us.If you enable the option ‘Send Event Invitation Email ‘ in Amelia your customers will automatically get an invitation from Google Calendar to add the ap ... Patrice Timezone Display Issues on Front EndClosed   Amelia   Updated June 1, 2021 at 12:04pm   2 Most recent comment from [deleted]:Hi Patrice,thank you for reaching out to us; I'm very sorry to hear that happens.Please check in Amelia > Settings > General Settings, if the option Show booking slots in client time zone is ... Graham George "Please wait"Closed   Amelia   Updated June 1, 2021 at 8:09am   5 Most recent comment from [deleted]:Hi Graham,thank you so much for contacting back! I apologize for a later response as we don't work on weekends.I am glad to hear you've found the cause, thank you for letting me know - I wi ... Mark Stubbins Google Calendar - don't set new appt busyClosed   Amelia   Updated June 1, 2021 at 7:46am   2 Most recent comment from [deleted]:Hi Mark,thank you for reaching out to us; I apologize for a later response as we don't work on weekends.Unfortunately, in order to still see available slots, your employees need to use separate ... Manal Aldabbagh Google calendar IntegrationClosed   Amelia   Updated May 31, 2021 at 9:33pm   2 Most recent comment from [deleted]:Hi, Manal!Thank you for choosing Amelia.Could you please clarify if you followed all the steps from our documentation? Also, did you sign in to the Google Calendar through the Employee's profile ... Grace Yoo download failClosed   Amelia   Updated May 31, 2021 at 9:27pm   2 Most recent comment from [deleted]:Hi, Grace!Sorry for the delayed response, we don't work on weekends.Please try to download Amelia in another browser since this issue can be related to the browser's security settings.Lookin ...