We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Nicolas customer accountClosed   Amelia   Updated June 2, 2021 at 2:41pm   2 Most recent comment from [deleted]:Hi Nicolas,thank you for reaching out to us.If the courses are not created trough Amelia Services or Amelia Events, they unfortunately cannot be connected to the panel. Cedric Dansereau Invoice with WpAmeliaClosed   Amelia   Updated June 2, 2021 at 1:00pm   2 Most recent comment from [deleted]:Hi Cedric,thank you for reaching out to usUnfortunately, Amelia does not have an invoicing option; it can only be used in WooCommerce from their invoicing plugin, I'm afraid.I'll kindly ask ... seth Amelia Employee PanelClosed   Amelia   Updated June 2, 2021 at 12:56pm   3 Most recent comment from seth:Thank you Ivana, will give a try. :) Rahel Biehlig Zoom atendeesClosed   Amelia   Updated June 2, 2021 at 11:03am   2 Most recent comment from [deleted]:Hi Rahel,thank you for reaching out to us!I'd be happy to help; please try the CSS below: div.am-event-data > div.am-event-info > div:nth-child(2) > div.am-event-sub-info-capacity { display: ... Konstantinos Stravogiannis Email place holder cancelClosed   Amelia   Updated June 2, 2021 at 10:25am   8 Most recent comment from Aleksandar Vuković:Hi again KonstantinosYou left the wrong URL in Amelia Settings/Notifications/Successful Cancellation Redirect URLI changed it to https://www.bootcampfitnesstudio.gr/cancelled/, so it should work fin ... Halee Hide EmployeeClosed   Amelia   Updated June 2, 2021 at 10:10am   8 Most recent comment from Aleksandar Vuković:You're welcome, Halee. Glad I could help.At the moment, we have Google reCAPTCHA, so you can configure that, and it will be something like a human filter. It's not perfect, but at the mome ... Davide Lable change frontendClosed   Amelia   Updated June 2, 2021 at 3:06pm   5 Most recent comment from [deleted]:Hi Davide, I've checked - you are right.Our developers are aware of this issue, as it's not only the case with Italian language but with a lot of languages that have multiple grammar cases. ... Nicolas Client choose locationClosed   Amelia   Updated June 2, 2021 at 8:50am   4 Most recent comment from [deleted]:Hi, Ahez!Thank you for your comment.Yes, that would be great. If you have a couple of minutes, you can suggest that as a feature request here, or check if this request was already submitted and vote f ... Riccardo Event list showing only the event(s) of chooser dayClosed   Amelia   Updated June 2, 2021 at 8:27am   2 Most recent comment from [deleted]:Hi Riccardo,thank you for reaching out to usThere isn't such possibility in Amelia with its current built-in features, unfortunately, at the moment.I'll kindly ask you to add it as a feature ... Theo Refound requestClosed   Amelia   Updated June 3, 2021 at 12:54pm   5 Most recent comment from [deleted]:Hi, Theo!We proceeded with your refund request. The money will be transferred to your account within 7 business days.Best Regards. MITSUTAKA KOUNO about payment settingsClosed   Amelia   Updated June 2, 2021 at 8:17am   12 Most recent comment from [deleted]:Hi, Mitsutaka,I'm glad I could helpPlease feel free to contact us if you have any other questions.Best Regards. Grace Yoo when added Google Calendar busy slots...Closed   Amelia   Updated June 2, 2021 at 7:54am   2 Most recent comment from [deleted]:Hi, Grace!Thank you for choosing Amelia.1. Please enable the "Remove Google Calendar Busy Slots" option in Amelia -> Settings -> Integrations -> Google Calendar and set Maximum Number Of Events Return ... Cara O'Donnell Amelia Not WorkingClosed   Amelia   Updated June 2, 2021 at 7:33am   6 Most recent comment from [deleted]:Hi, Cara!No, it works vise versa: a Customer opens the booking page with Amelia, picks an appointment, fills the booking form, and then after clicking on the "Continue" button he/she is getting redire ... JESSE LIRA DOS SANTOS SuporteClosed   Amelia   Updated June 2, 2021 at 7:07am   2 Most recent comment from [deleted]:Hi, Jesse!Thank you for choosing Amelia.I'm not sure I understood the question completely. Could you please provide me with some more details and screenshots in order to avoid misunderstanding?L ... morfi Location Manager User RoleClosed   Amelia   Updated June 1, 2021 at 11:02pm   2 Most recent comment from [deleted]:Hi, Andras!Thank you for choosing Amelia.I'm afraid, at the moment such limitations can't be set with current built-in features in Amelia.You can suggest that as a feature request here, or ...