As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Tamara Kleinstein Pricing and DesignClosed   Amelia   Updated June 7, 2021 at 12:43pm   2 Most recent comment from [deleted]:Hi Tamara,thank you for contacting us 🙂 I apologize for the later response as we don't work on weekends.Amelia does not have tier pricings and memberships at the moment, unfortunately (we will ... DoQtor Condition Email NotificationClosed   Amelia   Updated June 7, 2021 at 12:28pm   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to us; I apologize for the later response as we don't work on weekends.If your Virtual is set as a Service, and not connected to a particular location, you can ... Laurence Minimum/Maximum Capacity and Brining Anyone Not Working As DesiredClosed   Amelia   Updated June 7, 2021 at 11:45am   3 Most recent comment from [deleted]:Hi again, Laurence!I'm glad you resolved the issue.Sorry for the confusion, I will forward this information to our developers. Probably it will make more sense if the Capacity settings and the "A ... JESSE LIRA DOS SANTOS Amelia is not creating automatic users in her new updateClosed   Amelia   Updated June 7, 2021 at 11:33am   4 Most recent comment from [deleted]:Hi Jesse,thank you fir contacting back.Maybe you can do this differently if that is what you need.Go to WordPress Settings tab and mark Automatically Make New Users to Customers.Then go to Amelia > Se ... Jacqueline Musson Boerlin Appointment overviewClosed   Amelia   Updated June 7, 2021 at 11:11am   4 Most recent comment from [deleted]:Hi Jacqueline,thank you for contacting back; I apologize for the later response as we don't work.Also, seems that the link broke - you can submit your suggestions here Davide Confirm coupon buttonClosed   Amelia   Updated June 7, 2021 at 10:23am   7 Most recent comment from [deleted]:Hi Davide, thank you!I will forward this one to the developers; I apologize for the later response as we don't work on weekends. Jason Long Employee Dashboard TimeZone DynamicClosed   Amelia   Updated June 7, 2021 at 8:36am   2 Most recent comment from [deleted]:Hi, Jason,Sorry for the delayed response, we don't work on weekends.Our developers are already working on this issue. They will add a feature that will allow Employees to see Appointments in thei ... Jason Long Editing/Removing tags from the dropdown listClosed   Amelia   Updated June 7, 2021 at 8:29am   9 Most recent comment from [deleted]:Hi, Shannon,Sorry for the delayed response, we don't work on weekends.I found your private ticket and I replied to it.Best Regards.  Andreas Hahm-Gerling delete second date for eventClosed   Amelia   Updated June 7, 2021 at 7:43am   4 Most recent comment from [deleted]:Andreas,I'm glad I could help.Please feel free to contact us if you have any other questions.Best Regards. MK Problem with creating a new employeeClosed   Amelia   Updated June 4, 2021 at 11:34pm   7 Most recent comment from [deleted]:Monika,I'm glad I could helpFeel free to contact us if you have any other questions.Best Regards.  Eduard Difference between Basic and ProClosed   Amelia   Updated June 4, 2021 at 10:43pm   2 Most recent comment from [deleted]:Hi, Eduard,Thank you for choosing Amelia.That's correct, there are only two differences between the Basic license and the Pro one: number of domains and the Packages of Services feature. Package ... Alexandra Amelia Price not showingClosed   Amelia   Updated June 4, 2021 at 10:40pm   2 Most recent comment from [deleted]:Hi, Alexandra!Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can post the credentials as a reply to this ticket, just make sure you use ... Isabelle Problems to receive confirmation emails about the bookingsClosed   Amelia   Updated June 4, 2021 at 9:51pm   2 Most recent comment from [deleted]:Hi, Isabelle!Thank you for choosing Amelia.No, these email addresses don't have to match.What is the Mail service that you use?Also, what happens when you send a test email?Looking forward to hea ... Lebranding Mollie paymentsClosed   Amelia   Updated June 4, 2021 at 2:57pm   4 Most recent comment from [deleted]:I see - that is Amelia Lite, it's always on that versionBut I see that you purchased Basic licence on May 18th, so you should have a full version that is able to update.You can download it from t ... Craig Jenkins time intervalsClosed   Amelia   Updated June 4, 2021 at 2:00pm   2 Most recent comment from [deleted]:Hi Craig,thank you for reaching out to usYou can go to Amelia > Settings > General Settings, and set the Time Slot Step to 15 minutes.I hope this helps