As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Tomoya Shirai About customer panelClosed   Amelia   Updated May 31, 2021 at 12:33pm   6 Most recent comment from [deleted]:Thank you for contacting back Tomoya!If you need anything else, we will be here Maximiliano Morena Package appointmentsClosed   Amelia   Updated May 31, 2021 at 12:15pm   6 Most recent comment from [deleted]:Hi, Max!Sorry for the delayed response, we don't work on weekends.Yes, I realized that the question isn't related to rescheduling. But since according to Amelia's logic, all the Appoin ... karbone Studio Google Calendar connectionClosed   Amelia   Updated May 31, 2021 at 12:12pm   3 Most recent comment from Aleksandar Vuković:That is correct, karbone studio, I'm glad you were able to resolve this issue.If an employee is connected to his/her Google Calendar, and (s)he dropped out, you most likely haven't publishe ... João Lopes Backend configurationClosed   Amelia   Updated May 31, 2021 at 11:58am   4 Most recent comment from [deleted]:Hi João,thank you for the kind reply! I apologize for the later response, as we don't work on weekends.If this works for you, wonderful - have you had a chance to test it yet? LAFESTA Can't connect employees with their Google accountsClosed   Amelia   Updated May 31, 2021 at 11:41am   18 Most recent comment from Aleksandar Vuković:Hello ShannonIf this happened again, most likely you haven't published the App in your Google Developers console.Click on “OAuth Consent Screen” in the left-hand side menu:In here, the applic ... Gorgin Language settingClosed   Amelia   Updated May 31, 2021 at 11:20am   2 Most recent comment from [deleted]:Hi, Gorgin!Sorry for the delayed response, we don't work on weekends.And thank you for choosing Amelia.I'm afraid that's correct: the issue is coming from Amelia's end (not Amelia ... Jessy DepositClosed   Amelia   Updated May 31, 2021 at 10:36am   2 Most recent comment from [deleted]:Hi Jessy,thank you for reaching out to us!Have you updated your Amelia to 3.3 version, as this feature was released in this version and not before. If so, please provide me a temporary WP-admin (admin ... mike change on-site to Payment in personClosed   Amelia   Updated May 31, 2021 at 10:23am   2 Most recent comment from [deleted]:Hi Mike,thank you for contacting us!I apologize for the later response, as we don't work on weekends.The plugin can be translated and strings renamed using POEDIT or Loco Translate easily. I sug ... Jose Luis Inzunza Mail with client panell acess is doesnt't sending.Closed   Amelia   Updated May 31, 2021 at 10:14am   2 Most recent comment from [deleted]:Hi, Jose!Sorry for the delayed response, we don't work on weekends.And thank you for choosing Amelia.These emails that your Customers receive are coming from WP (because you enabled the "Automati ... Tomoya Shirai About marginsClosed   Amelia   Updated May 31, 2021 at 10:03am   7 Most recent comment from [deleted]:Hi, Tomoya!Thank you for letting us know.I'm glad I could help.Please feel free to contact us if you have any other questions.Best Regards.  binwebonlinesolutions I can´t view charge data on service when this is for 2 or more person.Closed   Amelia   Updated May 31, 2021 at 9:41am   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to us; I apologize for the later response, as we don't work on weekends.Are you referring to the Finance section of Amelia? Are you sorting per service or per ... Marco Melillo Cancellation of appointmentClosed   Amelia   Updated May 31, 2021 at 8:30am   6 Most recent comment from [deleted]:Hi Marco,thank you for the kind reply!I apologize for the later response, as we don't work on weekends.If you only need the cancellation link without the panel, you can go to WordPress > Pages, c ... Brad Payment ReceiptsClosed   Amelia   Updated May 29, 2021 at 3:11am   21 Most recent comment from Mark Stubbins:Actually I have 2 support tickets that I have made public, here is another:https://tmsplugins.ticksy.com/ticket/2789305If you have any feedback guys I would appreciate it! Hajjar Last AppointmentClosed   Amelia   Updated May 28, 2021 at 11:13pm   2 Most recent comment from [deleted]:Hi, Hajjar!Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to set custom Buffer time. It can be either enabled or disabled for all the appointments under a Service. ... Calvin Nguyen URL link for setting the passwordClosed   Amelia   Updated May 28, 2021 at 11:10pm   2 Most recent comment from [deleted]:Hi, Calvin!Thank you for choosing Amelia.When a Customer books an appointment, their profile is created, and they need to configure their password. In order to do that, you need to include %customer_p ...