We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Nicolas HTML in email notificationClosed   Amelia   Updated May 17, 2021 at 2:06pm   2 Most recent comment from [deleted]:Hi, Nicolas!Sorry for the delayed response.And thank you for choosing Amelia.I'm afraid, at the moment email templates don't support HTML. But this feature is on our to-do list, and it will ... Jeffrey Questions about Packing appointment bookingClosed   Amelia   Updated May 17, 2021 at 1:52pm   9 Most recent comment from Aleksandar Vuković:Thank you again, JeffreyAt the moment, due to some legal reasons (I don't have any details about this), Amelia as software is not allowed to store customer's funds, nor are we able to hold ... Reza Hojati Automatically choose an appointmentClosed   Amelia   Updated May 17, 2021 at 1:51pm   2 Most recent comment from Aleksandar Vuković:Hello TimoWhich version of the plugin do you have installed?This option was included in version 3.0, and if you have new version (currently, Amelia is on 3.2), the first time slot should automatically ... Roshan Sujeebun cannot add an existing wordpress user as an employeeClosed   Amelia   Updated May 17, 2021 at 1:44pm   2 Most recent comment from Aleksandar Vuković:Hello RoshanThis user is added as both Amelia Customer and Amelia Employee, which is not allowed. The user's email is stored in the database, and is most likely already saved as a customer in Ame ... Kari Calendar short code losing stylingClosed   Amelia   Updated May 17, 2021 at 1:35pm   2 Most recent comment from [deleted]:Hi, Kari!Sorry for the delayed response.And thank you for choosing Amelia.Issues like this one usually occur when Amelia's CSS wasn’t applied correctly or there is a conflict with another plugi ... Dylan Tweedy Daily Events? I think?Closed   Amelia   Updated May 17, 2021 at 12:23pm   11 Most recent comment from Aleksandar Vuković:I'm sorry to hear that, Dylan.If you require a refund for the plugin, please let me know. Your 15-day money-back guarantee expired a couple of days ago, but if you're not going to be using ... Daisuke Sagano Google calendar integration and Sending different e-mail to customer according to employee the customer reservedClosed   Amelia   Updated May 17, 2021 at 12:16pm   8 Most recent comment from Aleksandar Vuković:You're welcome, Daisuke, I'm glad that I could be of service here!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Hilda Steyn bookingsClosed   Amelia   Updated May 17, 2021 at 12:09pm   2 Most recent comment from Aleksandar Vuković:Hello HildaNeither of these two messages is a part of Amelia. By the terminology used, it looks like this is coming from WooCommerce? thomas gostkowski Customer Panel Access LinkClosed   Amelia   Updated May 17, 2021 at 11:38am   2 Most recent comment from [deleted]:Hi Thomas,thank you for reaching out to us.This link is placed in an email notification for the customer so that they can access the customer panel.You can find the full setup of Customer Panel Fronte ... Eddie Cleary Upgrade AmeliaClosed   Amelia   Updated May 18, 2021 at 12:02pm   5 Most recent comment from [deleted]:Hi Eddie!I got a response from my colleague regarding the lifetime license.The procedure is automatic, so even though you are in a 15-day money-back guarantee, you will be using the plugin for 15 days ... Viktor Callemin ExportingClosed   Amelia   Updated May 17, 2021 at 11:16am   4 Most recent comment from [deleted]:Hi, Viktor!Sorry for the delayed response.To answer this question, we will need to see your exported database files. Also, we will need access to your new site (WP admin login) and to the database (Ph ... Pierre-Alex Multiple reservationClosed   Amelia   Updated May 17, 2021 at 11:10am   4 Most recent comment from Aleksandar Vuković:Thank you for sharing that with me, Pierre-Alex.It is not possible at the moment, but as you can see it's a frequently requested feature, so our development team did add it to their "to-do" list ... Pascal DUMAS annulation appointmentClosed   Amelia   Updated May 17, 2021 at 10:18am   2 Most recent comment from [deleted]:Hi Pascal,thank you for reaching out to usAppointments cancelled in Amelia need to be manually refunded.So, since this customer paid the booking with Stripe, you need to go to your Stripe account and ... Marcin Waszak DiviClosed   Amelia   Updated May 17, 2021 at 9:26am   6 Most recent comment from [deleted]:Hi Marcin,thank you for the kind replyI apologize for the later response, as we don't work on weekends.Categories are shown in Amelia Services Catalog view. deloche time slotClosed   Amelia   Updated May 17, 2021 at 8:12am   2 Most recent comment from [deleted]:Hi Chrystelle,thank you for reaching out to us; I apologize for the later response, as we don't work on weekends.Please go to Amelia > Settings > General Settings > change time slot step to 15 ...