We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Arne Automatic opening of recurring events a few days before the eventClosed   Amelia   Updated May 20, 2021 at 11:22pm   2 Most recent comment from [deleted]:Hi, Arne!Thank you for choosing Amelia.I'm afraid, this option available only for Appointments but not for Events at the moment.You can suggest that as a feature request here, or check if this re ... Oswaldo Rangel How to now which extra services I am adding to emailsClosed   Amelia   Updated May 20, 2021 at 9:43pm   4 Most recent comment from [deleted]:Hi, Yulia!I'm glad I could help.No, they are supposed to remain blank since there's no information that they have to be filled in with.Best Regards.  morgan fackrell integration with google calClosed   Amelia   Updated May 20, 2021 at 2:36pm   3 Most recent comment from morgan fackrell:thanks for that Andi Jarvis Google FontsClosed   Amelia   Updated May 20, 2021 at 2:25pm   2 Most recent comment from [deleted]:Hi Andi,thank you for reaching out to us.I understand; in that case, if these solutions are not convenient, I can suggest waiting for the customization update that will be released in about a month, a ... morgan fackrell short code not workingClosed   Amelia   Updated May 20, 2021 at 2:02pm   2 Most recent comment from [deleted]:Hi Morgan,thank you for contacting.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s th ... marion booking formClosed   Amelia   Updated May 20, 2021 at 1:58pm   2 Most recent comment from [deleted]:Hi Marion,thank you for contacting.In the screenshot that you have sent me, there is a # where the URL of the page that your customer should be taken to.Just replace # with url of that page, inside th ... Ayman SMS not workingClosed   Amelia   Updated May 20, 2021 at 11:19am   8 Most recent comment from Aleksandar Vuković:Hello AymanI'm sorry, but I can't help you fix an issue I'm not able to replicate. As mentioned in one of my previous responses - I was able to send an SMS to my personal phone number ... Alan Ao Exporting event attendeesClosed   Amelia   Updated May 20, 2021 at 11:14am   2 Most recent comment from [deleted]:Hello Alan,thank you for reaching out to usSure - when you go to Amelia > Events > Attendees, there is a file icon in the corner with which you can export the list with in CSV file. Alexis Acces to the customer panelClosed   Amelia   Updated May 20, 2021 at 10:59am   9 Most recent comment from Aleksandar Vuković:Hello UrsulaYes, the panel needs to have it's own page, using [ameliacustomerpanel] shortcode, and also the URL of the panel needs to be added to Settings/Roles/Customer.The "Automatically create ... Sinan Deleting old (past) EventsClosed   Amelia   Updated May 20, 2021 at 10:54am   2 Most recent comment from Aleksandar Vuković:Hello SinanUnfortunately, you are correct - when it comes to events, you need to delete them one by one, and there's no option to disable notifications when doing that.I'll forward this to o ... Caroline Elvegard Calendar Empty after UpdateClosed   Amelia   Updated May 20, 2021 at 10:50am   18 Most recent comment from [deleted]:Good day!Yes, the fix was added to version 3.3.Please let us know if you have any other questions.Best Regards.  Liv Coupon field missing for packagesClosed   Amelia   Updated May 20, 2021 at 8:43am   2 Most recent comment from Aleksandar Vuković:Hello LivUnfortunately, coupons are not included in packages yet. Our developers will work on this in the future, but I can't say exactly when they will be included. Deepa Maddala How can I add logout functionality for a customer in Customer panelClosed   Amelia   Updated May 19, 2021 at 10:37pm   2 Most recent comment from [deleted]:Hi, Deepa!Thank you for choosing Amelia.The Customer Panel already has a logout option:Please note that you should not test the Customer Panel or the Employee Panel under your Admin user. You have to ... Tania Hohneck CancellationClosed   Amelia   Updated May 19, 2021 at 10:23pm   2 Most recent comment from [deleted]:Hi, Tania!Sorry to hear that Amelia didn't suit your business.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then ... Henrik Services and "Minimum Capacity"Closed   Amelia   Updated May 19, 2021 at 9:18pm   4 Most recent comment from [deleted]:Hi, Henrik!I'm glad I could help.Please let us know if you have any other questions.Best Regards.