As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Manuel Extra for EventClosed   Amelia   Updated June 15, 2021 at 9:41pm   2 Most recent comment from [deleted]:Hi, Manu!Thank you for choosing Amelia.I'm afraid, there's no option to add extras to Events at the moment due to the Events' logic.You can suggest that as a feature request here, or ch ... Alesandra P Liriano Appointment timesClosed   Amelia   Updated June 15, 2021 at 9:32pm   2 Most recent comment from [deleted]:Hi, Alesandra,Thank you for choosing Amelia.I'm afraid, at the moment we don't provide live support, so this platform is the only channel for communication with our team.Please make sure th ... Hannah Streek Payment Processing ErrorClosed   Amelia   Updated June 15, 2021 at 3:31pm   8 Most recent comment from Aleksandar Vuković:Hello HannahIf the test mode works, I cannot help you with the wp-admin credentials alone.I also need you to remove the 2FA from your Stripe account and provide me the log-in credentials for that acco ... Yamil Insaurralde Connecting Amelia custom field with Woocomerce billing fieldClosed   Amelia   Updated June 15, 2021 at 3:19pm   3 Most recent comment from Yamil Insaurralde:Hi IvanaNo worries, no one should work on weekends.That's an awesome advice! I mean, regarding the webhook, could be a workaround too. I'll check it out and let you know anything, could be r ... Mara Maximum bookings per dayClosed   Amelia   Updated June 15, 2021 at 2:55pm   2 Most recent comment from Aleksandar Vuković:Hello MaraI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.The maximum number of appointments per day is defined by a comb ... Yuliana NotificationsClosed   Amelia   Updated June 15, 2021 at 1:21pm   4 Most recent comment from [deleted]:Hi, Yuliana!Sorry for the delayed response.I'm afraid, at the moment we have no option to collect this information automatically through the booking form.Customers can add their birthdays throug ... DoQtor Booking CalendarClosed   Amelia   Updated June 15, 2021 at 1:12pm   4 Most recent comment from [deleted]:Good day!Sorry for the delayed response.I'm still not sure if I understand the question correctly, I'm afraid.The solution I explained earlier was related to a situation when a Calendar is t ... Mary Tweedy UpgradeClosed   Amelia   Updated June 15, 2021 at 11:17am   2 Most recent comment from [deleted]:Hi, Mary!Thank you for choosing Amelia. If you upgrade the license, you will have to pay only the difference between the two licenses that will be calculated respectively (so, the time you were using ... Serpieri TimezonesClosed   Amelia   Updated June 15, 2021 at 10:17am   8 Most recent comment from [deleted]:Serpieri,Thank you for letting us know.Please feel free to contact us if you have any other questions.Best Regards. Arianna Cabrera Amelia-google calendar integrationClosed   Amelia   Updated June 15, 2021 at 10:10am   2 Most recent comment from Aleksandar Vuković:Hello AriannaThank you for your purchase.This error tells you that the redirect URI is not the same (or is not correct) either in Amelia, or in the Google Developer's console.In Amelia Settings/I ... Steven Grimshaw Choices for Employee then bookClosed   Amelia   Updated June 15, 2021 at 9:49am   13 Most recent comment from [deleted]:Hi Steven,thank you for contacting backI apologize for the later response, as we don't work on weekends.Yes, custom fields have their own placeholders; whenever you add a new custom field a plac ... Mark Long Notifications SettingsClosed   Amelia   Updated June 15, 2021 at 9:37am   2 Most recent comment from Aleksandar Vuković:Hello Mark.Thank you for your purchase.The Mailgun domain is the domain you configured for Mailgun when you signed up. I don't know what it is. It could be starkmedia.io, but it could also be mg ... Arvynn Lleno Double booking issue with AmeliaClosed   Amelia   Updated June 15, 2021 at 9:24am   10 Most recent comment from Aleksandar Vuković:Hello Sherman.Ross resolved the issue through this ticket: https://tmsplugins.ticksy.com/ticket/2489331/If that doesn't help, please open a new ticket, provide as much detail as possible, and we ... Pascal URGENT - Changing main labels displayed while bookingClosed   Amelia   Updated June 15, 2021 at 8:49am   2 Most recent comment from [deleted]:Hi Pascal,thank you for reaching out to usI apologize for the later response, as we don't work on weekends.We are currently amending the translations as we go, since we don't have native spe ... René MultilingualClosed   Amelia   Updated June 14, 2021 at 3:54pm   31 Most recent comment from Aleksandar Vuković:You're welcome, KikiGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.