We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Davide Confirm coupon buttonClosed   Amelia   Updated June 7, 2021 at 10:23am   7 Most recent comment from [deleted]:Hi Davide, thank you!I will forward this one to the developers; I apologize for the later response as we don't work on weekends. Jason Long Employee Dashboard TimeZone DynamicClosed   Amelia   Updated June 7, 2021 at 8:36am   2 Most recent comment from [deleted]:Hi, Jason,Sorry for the delayed response, we don't work on weekends.Our developers are already working on this issue. They will add a feature that will allow Employees to see Appointments in thei ... Jason Long Editing/Removing tags from the dropdown listClosed   Amelia   Updated June 7, 2021 at 8:29am   9 Most recent comment from [deleted]:Hi, Shannon,Sorry for the delayed response, we don't work on weekends.I found your private ticket and I replied to it.Best Regards.  Andreas Hahm-Gerling delete second date for eventClosed   Amelia   Updated June 7, 2021 at 7:43am   4 Most recent comment from [deleted]:Andreas,I'm glad I could help.Please feel free to contact us if you have any other questions.Best Regards. MK Problem with creating a new employeeClosed   Amelia   Updated June 4, 2021 at 11:34pm   7 Most recent comment from [deleted]:Monika,I'm glad I could helpFeel free to contact us if you have any other questions.Best Regards.  Eduard Difference between Basic and ProClosed   Amelia   Updated June 4, 2021 at 10:43pm   2 Most recent comment from [deleted]:Hi, Eduard,Thank you for choosing Amelia.That's correct, there are only two differences between the Basic license and the Pro one: number of domains and the Packages of Services feature. Package ... Alexandra Amelia Price not showingClosed   Amelia   Updated June 4, 2021 at 10:40pm   2 Most recent comment from [deleted]:Hi, Alexandra!Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can post the credentials as a reply to this ticket, just make sure you use ... Isabelle Problems to receive confirmation emails about the bookingsClosed   Amelia   Updated June 4, 2021 at 9:51pm   2 Most recent comment from [deleted]:Hi, Isabelle!Thank you for choosing Amelia.No, these email addresses don't have to match.What is the Mail service that you use?Also, what happens when you send a test email?Looking forward to hea ... Lebranding Mollie paymentsClosed   Amelia   Updated June 4, 2021 at 2:57pm   4 Most recent comment from [deleted]:I see - that is Amelia Lite, it's always on that versionBut I see that you purchased Basic licence on May 18th, so you should have a full version that is able to update.You can download it from t ... Craig Jenkins time intervalsClosed   Amelia   Updated June 4, 2021 at 2:00pm   2 Most recent comment from [deleted]:Hi Craig,thank you for reaching out to usYou can go to Amelia > Settings > General Settings, and set the Time Slot Step to 15 minutes.I hope this helps Vincent the shortcode is not displayed correctlyClosed   Amelia   Updated June 4, 2021 at 12:56pm   12 Most recent comment from [deleted]:Hey Vincent, sorry for all the back-and-forth, but WordPress is an extremely dynamic environment, and until all other issues that could impact our plugin are resolved, we cannot get to the bottom of ... mattycl Special Hours Per ServiceClosed   Amelia   Updated June 4, 2021 at 10:45am   2 Most recent comment from [deleted]:Hi, Mattycl!Yes, sure.You can set the Special days in the Employee's profile and add these Services to these Special days.However, please note that usual Working days are being overridden by Spec ... Vernette Plugin issuesClosed   Amelia   Updated June 4, 2021 at 10:08am   2 Most recent comment from Aleksandar Vuković:Hello VernetteThank you for your purchase.Please access this service and go to the Settings tab. Under Payments, see if Stripe is enabled.If it is, and you're still seeing this issue, please pro ... Oswaldo Rangel Tip option + wild card for extra servicesClosed   Amelia   Updated June 4, 2021 at 9:59am   2 Most recent comment from [deleted]:Hi Yulia,thank you for reaching out to usI'll be happy to advise:1. Amelia currently does not have a tipping option, unfortunately.2. We will fix the empty lines issue in the next update; as we d ... Fernando Polti Want to create a service without a reservation dateClosed   Amelia   Updated June 4, 2021 at 9:45am   2 Most recent comment from Aleksandar Vuković:Hello FernandoThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.