We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Paul Anyone?Closed   Amelia   Updated June 7, 2021 at 9:15pm   8 Most recent comment from [deleted]:Thierry, 1. Emails sent with PHP mail service have a bad habit to end up in the Spam folder. So please make sure that you checked it. 2. I have to mention that you should add the %customer_panel_url% ... Bradley Tammen Calendar SettingsClosed   Amelia   Updated June 7, 2021 at 8:48pm   3 Most recent comment from [deleted]:Hi, Bradley,Thank you for choosing Amelia.Yes, you are right: only Employee's Working hours settings in the Employee's profile affect Service's availability.Please let us know if you ha ... Douglas Hairston Front End Customer & Employee PanelClosed   Amelia   Updated June 7, 2021 at 4:07pm   2 Most recent comment from Miloš Jovanović:HI Douglas,Thank you for your purchase.Sorry for late response, we are not working on weekends.This looks like a conflict with the theme or some other plugin.Just to be sure can you please change the ... Greta Pais Can't set up emailsClosed   Amelia   Updated June 7, 2021 at 3:01pm   2 Most recent comment from [deleted]:Hi Greta,thank you for contacting us 🙂 I apologize for the later response as we don't work on weekends.Issue with email notifications could be caused by several reasons: 1. Your hosting provid ... Marco Fettes Google Analytics with AppointmentsClosed   Amelia   Updated June 7, 2021 at 2:59pm   2 Most recent comment from [deleted]:Hi Marco,thank you for contacting us 🙂 I apologize for the later response as we don't work on weekends.We currently don't have an integration for Google Analytics, however you can try usi ... Jonas Hangvar Improved search viewClosed   Amelia   Updated June 7, 2021 at 2:37pm   2 Most recent comment from [deleted]:Hi Jonas,thank you so much for reaching out to us; I apologize for the later response as we don't work on weekends.I see; this indication would be useful on the side calendar.I will forward the s ... Gerhrd Janke Bulk delete expired eventsClosed   Amelia   Updated June 7, 2021 at 1:22pm   2 Most recent comment from [deleted]:Hi Gerhrd,thank you for contacting us 🙂At the moment you can only select multiple events for deletion if they are connected (recurring), I'm afraid.You can make a suggestion for this feature h ... Greta Pais Birthday NotificationsClosed   Amelia   Updated June 7, 2021 at 1:18pm   2 Most recent comment from [deleted]:Hi Greta,thank you for contacting us 🙂With this email, you can congratulate your customer on their birthday. To be able to send this email you need to have filled in the Date of Birth option in th ... Tristan Zimmerman Multi language supportClosed   Amelia   Updated June 8, 2021 at 8:54am   10 Most recent comment from [deleted]:Hi Tristan,I hope that you are wellThis setting needs to be turned on in the Polylang > Settings, for the translation to work: Henrich Hegedus employee booking from packageClosed   Amelia   Updated June 7, 2021 at 12:46pm   2 Most recent comment from [deleted]:Hi Henrich,thank you for contacting us 🙂 I apologize for the later response as we don't work on weekends.At the moment, only customers can book Package appointments trough the front end and if ... Tamara Kleinstein Pricing and DesignClosed   Amelia   Updated June 7, 2021 at 12:43pm   2 Most recent comment from [deleted]:Hi Tamara,thank you for contacting us 🙂 I apologize for the later response as we don't work on weekends.Amelia does not have tier pricings and memberships at the moment, unfortunately (we will ... DoQtor Condition Email NotificationClosed   Amelia   Updated June 7, 2021 at 12:28pm   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to us; I apologize for the later response as we don't work on weekends.If your Virtual is set as a Service, and not connected to a particular location, you can ... Laurence Minimum/Maximum Capacity and Brining Anyone Not Working As DesiredClosed   Amelia   Updated June 7, 2021 at 11:45am   3 Most recent comment from [deleted]:Hi again, Laurence!I'm glad you resolved the issue.Sorry for the confusion, I will forward this information to our developers. Probably it will make more sense if the Capacity settings and the "A ... JESSE LIRA DOS SANTOS Amelia is not creating automatic users in her new updateClosed   Amelia   Updated June 7, 2021 at 11:33am   4 Most recent comment from [deleted]:Hi Jesse,thank you fir contacting back.Maybe you can do this differently if that is what you need.Go to WordPress Settings tab and mark Automatically Make New Users to Customers.Then go to Amelia > Se ... Jacqueline Musson Boerlin Appointment overviewClosed   Amelia   Updated June 7, 2021 at 11:11am   4 Most recent comment from [deleted]:Hi Jacqueline,thank you for contacting back; I apologize for the later response as we don't work.Also, seems that the link broke - you can submit your suggestions here