We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

LAFESTA Some users cannot see the appointmentsClosed   Amelia   Updated June 8, 2021 at 1:42pm   5 Most recent comment from [deleted]:Hi there,thank you for letting me know!This means that there may have been a dual email conflict within the employees; please let me know if the issue occurs again DoQtor Capture of DataClosed   Amelia   Updated June 8, 2021 at 1:38pm   2 Most recent comment from [deleted]:Hi there,thank you for contactingYou can add this information in Amelia > Settings > Payments > Stripe > Metadata & Description. By adding the appropriate placeholders, you will send that info to ... Sherry having a central email for employeesClosed   Amelia   Updated June 8, 2021 at 1:03pm   2 Most recent comment from [deleted]:Hi Sherry,thank you for contacting us If your employees work on multiple locations, one employee cannot have the same schedule for all locations (if you are creating Amelia Locations).For the service ... Melvin Brea Error messageClosed   Amelia   Updated June 8, 2021 at 11:27am   2 Most recent comment from Aleksandar Vuković:Hey MelvinThank you very much for reporting this. I forwarded it to our management, and we'll see to it that it's changed in the future. Jean-Denis Modmesaïb Migrate my amelia to another websiteClosed   Amelia   Updated June 8, 2021 at 11:21am   2 Most recent comment from Aleksandar Vuković:Hello AnthonyOther than cloning your website, there's a way to migrate only Amelia's database tables.There are around 47 tables with wp_amelia_ prefix that need to be moved. Please note that ... Maniquant Jacques Jacques ActivationClosed   Amelia   Updated June 8, 2021 at 10:45am   2 Most recent comment from [deleted]:Hi, Maniquant!Thank you for choosing Amelia.Yes, once you enter the purchase code it should be hidden on the Amelia -> Settings -> Activation page. This fix was added to version 3.2, so if you instal ... Peter Scratchley Minimum Booking Capacity for GroupsClosed   Amelia   Updated June 8, 2021 at 10:42am   2 Most recent comment from Aleksandar Vuković:Hello Peter1. You can set a minimum and a maximum capacity for each service. If you enable "Allow booking below minimum capacity" in Amelia Settings/Appointment settings, multiple users would be able ... Jelle Booking timeClosed   Amelia   Updated June 8, 2021 at 10:40am   2 Most recent comment from [deleted]:Hi, Jelle!Thank you for choosing Amelia.I'm afraid, at the moment each Service can last only up to 23h 30mins within the same day. So, it's not possible to make it available for the night.I ... samantha bishop duration of an appointment. (is 75mins possible)Closed   Amelia   Updated June 8, 2021 at 10:32am   3 Most recent comment from [deleted]:Hi, Samantha!Thank you for choosing Amelia.I'm glad to know you found the solution.Please let us know if you have any other questions.Best Regards. Remko Sieben Translating events (names of my own)Closed   Amelia   Updated June 8, 2021 at 10:24am   7 Most recent comment from [deleted]:Hi Remko,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets.  I am sorry that it has taken longer than usual to res ... Andreas Hahm-Gerling Payment customizationClosed   Amelia   Updated June 8, 2021 at 10:24am   2 Most recent comment from Aleksandar Vuković:Hello AndreasThank you for your purchase.It seems that both "On-site" and "Mollie" payment is enabled. If you don't want to see "On-site", you can disable that either in Amelia Settings/Payments ... Shannon Frazier 404 error on bookingClosed   Amelia   Updated June 8, 2021 at 9:42am   2 Most recent comment from [deleted]:Hi, Shannon!Sorry for the delayed response.Could you please tell if you integrated WooCommerce according to our documentation?Also, please make sure that you selected the Cart and Checkout pages in Wo ... Daniel Jurkowitsch Now allowing minimum time before schedulingClosed   Amelia   Updated June 8, 2021 at 9:39am   2 Most recent comment from Aleksandar Vuković:Hello DanielThank you for your purchase, and sorry for the late response.Please check the Service as well. When you go to Amelia/Services - select a service and go to the Settings tab - check if it� ... Eric Setting max number of appts per dayClosed   Amelia   Updated June 8, 2021 at 9:38am   2 Most recent comment from Aleksandar Vuković:Hello EricThank you for your purchase, and sorry for the late response.Amelia doesn't have any options to limit the number of available time slots per day (or per week, employee, etc). If you nee ... Gustavo Gonzalez Maximum services per employee per dayClosed   Amelia   Updated June 8, 2021 at 9:15am   2 Most recent comment from [deleted]:Hi, Gustavo!Sorry for the delayed response.I'm afraid, at the moment it's not possible with current built-in features in Amelia.Also, I can't find a workaround that would perfectly matc ...