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Public Tickets

Mateo Make an appointment from main dashboardClosed   Amelia   Updated January 13, 2021 at 8:59am   4 Most recent comment from [deleted]:Hello Mateo, Glad to see that the issue is gone, thank you for letting me know. You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out ... Chris Kelly AmeliaClosed   Amelia   Updated January 13, 2021 at 8:21am   2 Most recent comment from Aleksandar Vuković:Hello ChrisThank you for your purchase.Your website is not available to public, so I can't actually see what you're referring to. What input box, and which button?From your description, it ... Ajo Minimum time required before bookingClosed   Amelia   Updated January 12, 2021 at 9:19pm   3 Most recent comment from Aleksandar Vuković:Hello AjoThank you for your purchase, and for letting us know the issue has been resolvedIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marc-James Abi-Jaoude How can I use services to make bi weekly classes scheduleClosed   Amelia   Updated January 12, 2021 at 6:34pm   2 Most recent comment from [deleted]:Hello Marc-James Abi-Jaoude, Thank you for your purchase.Since employees' work hours are set on a weekly basis , you can't set them on a two week basis, unfortunately. You could probably ach ... lujeffcoat PackagesClosed   Amelia   Updated January 12, 2021 at 4:59pm   4 Most recent comment from [deleted]:Hello Emer, I will reply in your ticket regarding this matter. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Nina Servicetime on whole hoursClosed   Amelia   Updated January 12, 2021 at 4:48pm   5 Most recent comment from [deleted]:Glad to see that you managed to find a solution to it. Could you please check if you added any service to the package and chosen employees for the service/s?  DIANA MARIA GONZALO MARTINEZ BOOKINGS FOR AN ONLINE ACADEMYClosed   Amelia   Updated January 12, 2021 at 4:46pm   3 Most recent comment from [deleted]:Hello DIANA MARIA GONZALO MARTINEZ,1. Please check if you assigned all of the services to at least one employee, check if they are assigned to the employees' work hours as well, and if the servic ... Ben Horle Urgent please! paymentClosed   Amelia   Updated January 12, 2021 at 3:12pm   10 Most recent comment from Aleksandar Vuković:You're welcome again, BenI'm glad to hear the issue is resolved. Jordan VEROT Javascript errorClosed   Amelia   Updated January 12, 2021 at 3:10pm   3 Most recent comment from Aleksandar Vuković:Hello JordanThank you for reaching out to us.As you said, this error isn't affecting the plugin or your website. Our developers are aware of it and it will be removed in one of our future updates ... Ash How to remove the domain from activated pluginClosed   Amelia   Updated January 12, 2021 at 3:06pm   11 Most recent comment from Aleksandar Vuković:Hello PaulIf you can't see the button to remove the domain, try scrolling through the page horizontally.If you're still unable to see it, please open a new ticket and let me know which domai ... Maxence Desenfans Email issuesClosed   Amelia   Updated January 12, 2021 at 2:47pm   2 Most recent comment from Aleksandar Vuković:Hello MaxenceYou can go to Amelia Settings/Roles/Customer and disable "Check customer's name for existing email when booking" option. That will allow users to enter different name and last name w ... Richard Shok Double booking pending appointmentsClosed   Amelia   Updated January 12, 2021 at 1:16pm   4 Most recent comment from Aleksandar Vuković:You're welcome, RichardAs for custom work, unfortunately our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won' ... Nina Request failed with status code 500Closed   Amelia   Updated January 12, 2021 at 1:03pm   2 Most recent comment from Aleksandar Vuković:Hello NinaSorry for the inconvenience.Please click on "Reset" and then "Save", and that should solve the issue. Sara Beltran Beltran Sancho hide extrasClosed   Amelia   Updated January 12, 2021 at 12:41pm   14 Most recent comment from Aleksandar Vuković:Hello SaraCan you change it in the service to "3 hours"? From your screenshot I can see that this has been disabled. Danielle Thwaites txt messageClosed   Amelia   Updated January 12, 2021 at 12:35pm   2 Most recent comment from [deleted]:Hello Danielle, Sorry, I am not sure if I understood the issue quite well. Could you please tell me have you activated SMS Notifications and enabled the notifications that you want from the list to ...