As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Dr Abbey Leigh Formatting ErrorClosed   Amelia   Updated June 21, 2021 at 12:31pm   2 Most recent comment from [deleted]:Hi Dr Abbey Thank you for reaching out to us. You've got a broken form. Please check if you have SG Optimizer plugin installed, and if you do go in its settings/Front-end and disable "Combine CS ... Jeffrey Kimel Email vs SMS NotificationClosed   Amelia   Updated June 21, 2021 at 12:24pm   2 Most recent comment from [deleted]:Hi, Jeffrey!Sorry for the delayed response, we don't work on weekends.I'm afraid at the moment it's not possible to send notifications selectively: you can send them to all Customers o ... Netcom Plugin Installation ErrorClosed   Amelia   Updated June 21, 2021 at 11:14am   2 Most recent comment from [deleted]:Good day,Sorry for the delayed response, we don't work on weekends.And thank you for your purchase.After the purchase, we sent you an email with credentials for the TMS Store, where you can acces ... Mike Harris Include Zoom Link in Calendar FileClosed   Amelia   Updated June 21, 2021 at 10:33am   2 Most recent comment from [deleted]:Hi, Mike,Thank you for choosing Amelia.And sorry for the delayed response, we don't work on weekends.I'm afraid, it's not possible to modify ics files at the moment. However, this featu ... Elias Scheduling appointments for customers who bought packageClosed   Amelia   Updated June 21, 2021 at 8:49am   4 Most recent comment from [deleted]:Hi EliasYou can change the customer's password from your wp dashboard - Users, then click on the desired customer and scroll down to the bottom of the screen, you will see the options for changi ... fajar faezal user login account for woocommerce and ameliaClosed   Amelia   Updated June 21, 2021 at 8:42am   4 Most recent comment from [deleted]:Hi DoQtor,If you are referring to the question about integration of WooCommerce customer panel and Amelia front-end customer panel, there isn't such integration, unfortunately. The customer pane ... mustapha Google calendar not workingClosed   Amelia   Updated June 20, 2021 at 7:12pm   9 Most recent comment from Aleksandar Vuković:Great news, Mustapha, thanks for letting me know!You're very welcome - I'm glad to have been of assistance.If you have any further questions or issues, please feel free to open a new ticket, ... Aritra Reminder Email 30 min before appointmentClosed   Amelia   Updated June 18, 2021 at 10:43pm   2 Most recent comment from [deleted]:Hi, Aritra,Thank you for choosing Amelia.I'm afraid, it's not possible at the moment since there's only one type of reminder notifications: Next Day Reminder, which can be sent only on ... Jair Catalog view of servicesClosed   Amelia   Updated June 18, 2021 at 10:31pm   2 Most recent comment from [deleted]:Hi, Jair,Thank you for choosing Amelia.I'm afraid, it's not possible with the current built-in features in Amelia.It probably can be done with some custom work, but our developers are very ... Daniel Schindlower Conceptual difference between appointment and booking IDClosed   Amelia   Updated June 18, 2021 at 8:51pm   7 Most recent comment from [deleted]:Daniel,I'm glad I could help.Please feel free to contact us if you have any other questions.Best Regards.  MITSUTAKA KOUNO Determining the payment methodClosed   Amelia   Updated June 18, 2021 at 1:26pm   4 Most recent comment from [deleted]:You are most welcomeIf there is anything else we can assist you with please don't hesitate to open a new ticket we will gladly help.Have a wonderful day!  Aritra Selling only PackagesClosed   Amelia   Updated June 18, 2021 at 12:01pm   8 Most recent comment from [deleted]:Hi Aritra,I see.In that case, [ameliacatalog show=packages] would work better for you as it displays all packages DoQtor Zoom SetupClosed   Amelia   Updated June 18, 2021 at 11:57am   2 Most recent comment from [deleted]:Hi DoQtorThank you for reaching out to us.Please have a look at this link we have for setting up with ZoomI hope this helps, do let us know if you need any further assistance. Jacqueline Musson Boerlin Edit existing bookingClosed   Amelia   Updated June 18, 2021 at 11:49am   15 Most recent comment from [deleted]:Hansruedi,I forwarded your feedback to our developers. Yes, this logic is a bit complicated, hopefully, they will find a solution to change it in the near future.Regarding multiple bookings: oh yes, w ... Carmen Pre programmed messages are not going outClosed   Amelia   Updated June 18, 2021 at 11:00am   15 Most recent comment from [deleted]:Carmen,Unfortunately, you still have some limitation on your server that doesn't allow us to add Cron through Crontrol.That's how it looks on your site:And that's how it's supposed ...