Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay
  Public Ticket #2853258
Not Activating PRO Version
Closed

Comments

  • Hugo started the conversation

    Hi, I recently bought the PRO Version of Amelia, downloaded the PRO Plugin, deactivate and erased the old one....installed the new one but it still  asking me to Upgrade to the Full Version. 

  • [deleted] replied

    Hi Hugo

    Thank you for reaching out to us.

    Unfortunately, you cannot just enter the purchase code and update Lite to the full version like that.

    The Lite version needs to be deactivated/deleted, and the full version installed to be able to activate the license and use all features of the plugin.

    You can download the full version by logging into our store with the credentials you received when you purchased the plugin via e-mail.