My client once in a while has some people that need to reschedule there paid appointment to a different time. They offer a class at 1pm and a second class at 7 pm. When we open the appointment to change their appointment time the 7 pm option doesn't appear. Even when I choose a different date the 7 pm doesn't appear in the edit appointment screen for the customer. 7 pm is available on the frontend for people to sign up for. Is there a reason why I can't change this persons appointment time to 7 pm? DId I miss a setting somewhere?
My client once in a while has some people that need to reschedule there paid appointment to a different time. They offer a class at 1pm and a second class at 7 pm. When we open the appointment to change their appointment time the 7 pm option doesn't appear. Even when I choose a different date the 7 pm doesn't appear in the edit appointment screen for the customer.
7 pm is available on the frontend for people to sign up for. Is there a reason why I can't change this persons appointment time to 7 pm? DId I miss a setting somewhere?
I should add these are group appointments
Hi, Ken,
Thank you for choosing Amelia.
Could you please tell if you updated Amelia to the most recent version 4.1? If no, we would highly recommend doing it.
Also, please make sure that your WP Time Zone is set to the City and not to the UTC format.
Looking forward to hearing from you.
Yes the version is 4.1 and the time zone is set correctly.
Hi Ken!
Thank you for contacting back
Rescheduling group appointments can be a bit tricky, as they are mostly booked from the frontend, or done by a customer / client of yours.
You would need to cancel the first one in the backend, then find the group appointment for 7pm, and add the customer there into that group.