We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Jeremy Story custom post types and custom tablesClosed Pre-purchase questions for wpDataTables   Updated August 6, 2019 at 1:01pm   2 Most recent comment from Isidora Markovic:Hi Jeremy,Thank you for your interest in wpdatatables.WordPress and its plugins store the data in a specific MySQL database, usually referred to as “WPDB”. The structure familiar to users, is ba ... Angelos Table filtering with different tablesClosed Pre-purchase questions for wpDataTables   Updated August 5, 2019 at 3:21pm   2 Most recent comment from Miloš Jovanović:HI Angelos,Thank you for your inquire.Do you mean to have some global search for all of those tables on one page?If that is the case then something like this is not possible with our plugin.Neverthel ... Andy Wallace Product AssistanceClosed Pre-purchase questions for wpDataTables   Updated August 5, 2019 at 2:12pm   4 Most recent comment from Isidora Markovic:Hi Andy,Ok I understand now what you are trying to achieve.  Unfortunately at the moment there’s no built-in solution. However, it appears in requests from time to time, so we will add to our ide ... Alexeev Andrey Frozen headers / columnsClosed Pre-purchase questions for wpDataTables   Updated August 5, 2019 at 7:03am   2 Most recent comment from Isidora Markovic:Hi Alexeev, Thank you for your interest in wpdatatables. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Thank you for your suggesti ... Sarah TroubleshootingClosed Pre-purchase questions for wpDataTables   Updated August 5, 2019 at 6:57am   2 Most recent comment from Isidora Markovic:Hi Sarah,Thank you for your interest in wpdatatables. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. We check your website and we ... Alex Ribeiro Filter a specific date like birthdayClosed Pre-purchase questions for wpDataTables   Updated August 1, 2019 at 10:38am   4 Most recent comment from Aleksandar Vuković:I see Alex.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The filter cannot search between two dates. I tried to find a ... bsowebteam support licence price riseClosed Pre-purchase questions for wpDataTables   Updated August 1, 2019 at 7:04am   4 Most recent comment from Aleksandar Vuković:Hello again bsowebteam.Dully noted.We are constantly working on new features. Since the store has been released, we did have an increased amount of tickets, but simple questions which refer to docume ... innuenvato Spreadsheet Integration broken?Closed Pre-purchase questions for wpDataTables   Updated July 31, 2019 at 10:01am   2 Most recent comment from Aleksandar Vuković:Hello Andreas.I just worked with another customer and imported their Google Spreadsheet without any issues, so the plugin works correctly.The issue I'm getting, though, when I try to use that fi ... Ashish Plugin Loading IssueClosed Pre-purchase questions for wpDataTables   Updated July 29, 2019 at 1:52pm   2 Most recent comment from Aleksandar Vuković:Hello Ashish.Thank you for your interest in our plugin.When the plugin fails to load, it usually implies there's a conflict with some other plugin or the theme you're using.Can you please pr ... Brian VerticalClosed Pre-purchase questions for wpDataTables   Updated July 29, 2019 at 11:30am   2 Most recent comment from Aleksandar Vuković:Hello again Brian.I am sorry, but I don't see any charts on this page, only a couple of tables. Did you mean to ask about them, perhaps?If so, something like this can be achieved, but please be ... Brian Interactive ChartClosed Pre-purchase questions for wpDataTables   Updated July 29, 2019 at 11:26am   2 Most recent comment from Aleksandar Vuković:Hello Brian. Thank you for your interest in our plugin. I am sorry to disappoint you, but wpDataTables and wpDataCharts built-in options do not offer this. That is default behavior of charts engine, b ... Vahid Access to column contentClosed Pre-purchase questions for wpDataTables   Updated July 29, 2019 at 10:46am   2 Most recent comment from Aleksandar Vuković:Hello Vahid.Thank you for your purchase.This cannot be done with the plugin's built-in features, but we do have hooks and filters with which you can achieve this.Please note that using hooks re ... Richard Poulson Customizing the colors?Closed Pre-purchase questions for wpDataTables   Updated July 29, 2019 at 8:25am   2 Most recent comment from Aleksandar Vuković:Hello Richard.Thank you for your interest in our plugin.You can change the look of tables without much trouble, of course. It is all located in configuration of the plugin. You can also apply some c ... BBD Support Table tools/wrapper not showing, table style errors, console errorsClosed Pre-purchase questions for wpDataTables   Updated July 29, 2019 at 8:11am   6 Most recent comment from Aleksandar Vuković:After taking a look, I can surely say that there is a conflict with either the theme you're using, or one of the plugins you have installed.The table looks like this in back-end:So, normal appea ... Eric Wenzke WPDT generates two unwanted <h4> tags, one of them is emptyClosed Pre-purchase questions for wpDataTables   Updated July 29, 2019 at 6:40am   2 Most recent comment from Aleksandar Vuković:Hello Eric.Thank you for your purchase.The issue you're describing has already been reported to us about a week ago, and our developers are aware of it. They will be looking into resolving it for ...