As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Abdallah Translation questionClosed Pre-purchase questions for wpDataTables   Updated November 4, 2019 at 10:17am   2 Most recent comment from Aleksandar Vuković:Hello Abdallah.Thank you for your interest in our plugin.I don't believe you'd be able to do this with any of the translator plugins. You see, any strings you manually enter cannot be trans ... Boriana Atanassova Using wpDataTables and user input formsClosed Pre-purchase questions for wpDataTables   Updated October 29, 2019 at 11:16am   4 Most recent comment from Aleksandar Vuković:Hi again Boriana.You're welcome.We can set the table to display only one result per page, no worries about that.However, like I mentioned - if users are not logged into WordPress, there's ... Peter Pre Purchase questionClosed Pre-purchase questions for wpDataTables   Updated October 24, 2019 at 8:07am   17 Most recent comment from Aleksandar Vuković:Hello again Peter.You can add some conditional formatting to the column, so it is set to something like this:This will hide the rows where that column's selectbox is set to "completed".If this i ... paulcastle SupportClosed Pre-purchase questions for wpDataTables   Updated October 23, 2019 at 3:09pm   2 Most recent comment from Miloš Jovanović:HI Paul,Thank you for your inquire.As I can see one of our agents responded to you so you will receive the coupon code on that private ticket once they receive it from our sales team.Best regards. Srdjan I get the message that the license has expired. At the time of purchase, it was a lifetime licenseClosed Pre-purchase questions for wpDataTables   Updated October 23, 2019 at 7:09am   2 Most recent comment from Isidora Markovic:Hi Srdjan,Thank you for your interest in wpdatatables.If you buy our plugin over Envato market you have Lifetime license for updates and 6 months of support. From screenshot, we can see that you get ... Sebastien Francois Google SheetClosed Pre-purchase questions for wpDataTables   Updated October 22, 2019 at 9:30am   2 Most recent comment from Miloš Jovanović:Hi Sebastien,Thank you for your inquire.There are few options to create a table from these files.You can read more about them on our documentation page.Creating tables from Google Spreadsheet data.M ... Roger Gill Creating a server side searchable tableClosed Pre-purchase questions for wpDataTables   Updated October 21, 2019 at 1:03pm   2 Most recent comment from Isidora Markovic:Hi Roger,Thank you for your interest in wpdatatables.Unfortunately at the moment there’s no built-in solution. However, it appears in requests from time to time, so we will add to our idea list and ... anup kumar Freeze row and column and Freeze row and columnClosed Pre-purchase questions for wpDataTables   Updated October 21, 2019 at 7:58am   6 Most recent comment from Isidora Markovic:Hi anup,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Aleksandar is on vacation and I will answer you.Like Aleksandar already expl ... sashatiede Editing via drop down selection stopped workingClosed Pre-purchase questions for wpDataTables   Updated October 18, 2019 at 3:27pm   16 Most recent comment from Aleksandar Vuković:You're welcome, sashatiede.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. janetatkinson Import data with WP All Import PluginClosed Pre-purchase questions for wpDataTables   Updated October 18, 2019 at 3:02pm   6 Most recent comment from Aleksandar Vuković:Hi again Janet.Unfortunately, we don't have any instructions for setting up a cron job, but you can see a detailed tutorial of how to set up cron at this link.You can also test the plugin in ou ... Amy Fields Table with Download ButtonsClosed Pre-purchase questions for wpDataTables   Updated October 18, 2019 at 11:25am   2 Most recent comment from Aleksandar Vuković:Hello Amy.Thank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You could place a down ... Aggelos Filter by count columnClosed Pre-purchase questions for wpDataTables   Updated October 17, 2019 at 1:46pm   2 Most recent comment from Aleksandar Vuković:Hello Aggelos.If your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has problems with parsing of the query ... anup kumar Freeze row and column and timestampClosed Pre-purchase questions for wpDataTables   Updated October 17, 2019 at 1:36pm   2 Most recent comment from Aleksandar Vuković:Hi again anup.I see this is a duplicate ticket with a different user. I already replied to the other ticket, so this one will be closed.Best regards. Simon REFUND !!!Closed Pre-purchase questions for wpDataTables   Updated October 17, 2019 at 1:28pm   2 Most recent comment from Aleksandar Vuković:Hello Simon.We have checked your e-mail, and the refund has been authorized 2 days ago. Since we're using Paddle as our reseller, they are the ones who actually refund your money. As per their  ... Ruben wpdataTables and google sheetClosed Pre-purchase questions for wpDataTables   Updated October 17, 2019 at 9:43am   2 Most recent comment from Aleksandar Vuković:Hello Ruben.As you can see in the description of the Lite version of wpDataTables, creating tables from the Google Spreadsheet files is not included.This is only one of the limitations of the free v ...