We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Boriana Atanassova Using wpDataTables and user input formsClosed Pre-purchase questions for wpDataTables   Updated October 29, 2019 at 11:16am   4 Most recent comment from Aleksandar Vuković:Hi again Boriana.You're welcome.We can set the table to display only one result per page, no worries about that.However, like I mentioned - if users are not logged into WordPress, there's ... Peter Pre Purchase questionClosed Pre-purchase questions for wpDataTables   Updated October 24, 2019 at 8:07am   17 Most recent comment from Aleksandar Vuković:Hello again Peter.You can add some conditional formatting to the column, so it is set to something like this:This will hide the rows where that column's selectbox is set to "completed".If this i ... paulcastle SupportClosed Pre-purchase questions for wpDataTables   Updated October 23, 2019 at 3:09pm   2 Most recent comment from Miloš Jovanović:HI Paul,Thank you for your inquire.As I can see one of our agents responded to you so you will receive the coupon code on that private ticket once they receive it from our sales team.Best regards. Srdjan I get the message that the license has expired. At the time of purchase, it was a lifetime licenseClosed Pre-purchase questions for wpDataTables   Updated October 23, 2019 at 7:09am   2 Most recent comment from Isidora Markovic:Hi Srdjan,Thank you for your interest in wpdatatables.If you buy our plugin over Envato market you have Lifetime license for updates and 6 months of support. From screenshot, we can see that you get ... Sebastien Francois Google SheetClosed Pre-purchase questions for wpDataTables   Updated October 22, 2019 at 9:30am   2 Most recent comment from Miloš Jovanović:Hi Sebastien,Thank you for your inquire.There are few options to create a table from these files.You can read more about them on our documentation page.Creating tables from Google Spreadsheet data.M ... Roger Gill Creating a server side searchable tableClosed Pre-purchase questions for wpDataTables   Updated October 21, 2019 at 1:03pm   2 Most recent comment from Isidora Markovic:Hi Roger,Thank you for your interest in wpdatatables.Unfortunately at the moment there’s no built-in solution. However, it appears in requests from time to time, so we will add to our idea list and ... anup kumar Freeze row and column and Freeze row and columnClosed Pre-purchase questions for wpDataTables   Updated October 21, 2019 at 7:58am   6 Most recent comment from Isidora Markovic:Hi anup,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Aleksandar is on vacation and I will answer you.Like Aleksandar already expl ... sashatiede Editing via drop down selection stopped workingClosed Pre-purchase questions for wpDataTables   Updated October 18, 2019 at 3:27pm   16 Most recent comment from Aleksandar Vuković:You're welcome, sashatiede.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. janetatkinson Import data with WP All Import PluginClosed Pre-purchase questions for wpDataTables   Updated October 18, 2019 at 3:02pm   6 Most recent comment from Aleksandar Vuković:Hi again Janet.Unfortunately, we don't have any instructions for setting up a cron job, but you can see a detailed tutorial of how to set up cron at this link.You can also test the plugin in ou ... Amy Fields Table with Download ButtonsClosed Pre-purchase questions for wpDataTables   Updated October 18, 2019 at 11:25am   2 Most recent comment from Aleksandar Vuković:Hello Amy.Thank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You could place a down ... Aggelos Filter by count columnClosed Pre-purchase questions for wpDataTables   Updated October 17, 2019 at 1:46pm   2 Most recent comment from Aleksandar Vuković:Hello Aggelos.If your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has problems with parsing of the query ... anup kumar Freeze row and column and timestampClosed Pre-purchase questions for wpDataTables   Updated October 17, 2019 at 1:36pm   2 Most recent comment from Aleksandar Vuković:Hi again anup.I see this is a duplicate ticket with a different user. I already replied to the other ticket, so this one will be closed.Best regards. Simon REFUND !!!Closed Pre-purchase questions for wpDataTables   Updated October 17, 2019 at 1:28pm   2 Most recent comment from Aleksandar Vuković:Hello Simon.We have checked your e-mail, and the refund has been authorized 2 days ago. Since we're using Paddle as our reseller, they are the ones who actually refund your money. As per their  ... Ruben wpdataTables and google sheetClosed Pre-purchase questions for wpDataTables   Updated October 17, 2019 at 9:43am   2 Most recent comment from Aleksandar Vuković:Hello Ruben.As you can see in the description of the Lite version of wpDataTables, creating tables from the Google Spreadsheet files is not included.This is only one of the limitations of the free v ... Ali WpDataTables stuck in loading in wordpress admin pageClosed Pre-purchase questions for wpDataTables   Updated October 17, 2019 at 8:37am   2 Most recent comment from Aleksandar Vuković:Hello AliHave you tried updating the Lite version? The latest version of wpDataTables Lite is 2.0.14.If that doesn't fix the issue you're experiencing, then there is probably a conflict ei ...