We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

johanF00 "column type" default type and integer formatClosed Pre-purchase questions for wpDataTables   Updated September 10, 2019 at 7:39am   4 Most recent comment from Aleksandar Vuković:Hello again johanF00.I see. The tables created from Formidable forms are not being stored in the database, but wpDataTables actually reads the data from Formidable's tables in the database. If ... johanF00 Formidable performanceClosed Pre-purchase questions for wpDataTables   Updated September 6, 2019 at 8:08pm   2 Most recent comment from Aleksandar Vuković:Hello again jjohanF00Unfortunately, tables created from Formidable forms are not being stored in the database, nor can they be editable.This means that no server-side processing is possible for these ... Stephono Griffin Student AccountClosed Pre-purchase questions for wpDataTables   Updated September 5, 2019 at 11:49am   2 Most recent comment from Aleksandar Vuković:Hello StephonoThank you for your interest in our plugin.We have a 15-day money back guarantee - so if you don't like our product after purchase, you can obtain a full refund within those 15 days, ... Juan Rodriguez Villanueva Pregunta de uso WPClosed Pre-purchase questions for wpDataTables   Updated September 5, 2019 at 9:16am   2 Most recent comment from [deleted]:Hello Juan, Thanks for your interest in Amelia!Please use English when creating tickets, since it is the only official support language. We avoid using Google Translate since a lot of things can be ... Gabriel Golan Multiple Selections Advanced FilteringClosed Pre-purchase questions for wpDataTables   Updated September 4, 2019 at 10:58am   2 Most recent comment from Aleksandar Vuković:Hello Gabriel.Thank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The filtering logi ... Andrew Kolcz plugin stops workingClosed Pre-purchase questions for wpDataTables   Updated September 4, 2019 at 10:49am   2 Most recent comment from Aleksandar Vuković:Hello Andrew.Sorry to hear you lost your data.This can only happen if you delete the plugin from the Plugins tab in your dashboard.So, if you updated the plugin when it prompted there's an update ... Jose Luis One record viewClosed Pre-purchase questions for wpDataTables   Updated September 3, 2019 at 12:26pm   6 Most recent comment from Aleksandar Vuković:Hello Robert.Milan is currently on vacation. I will mark this discussion, and forward it to him as soon as he returns, so he could provide a better reply.I don't believe we are planning on addin ... Sven-Erik Utsi Ceeate a Flowchart WordPress pageClosed Pre-purchase questions for wpDataTables   Updated September 3, 2019 at 11:59am   2 Most recent comment from Aleksandar Vuković:Hello Sven-Erik Utsi.Thank you for your interest in our plugin.I am sorry to disappoint you, though, but we don't yet have flow charts in our chart engines.Available charts are as follows.Highch ... Kim Is the amount annual? Do I have to pay $ 59 per year?Closed Pre-purchase questions for wpDataTables   Updated September 3, 2019 at 8:18am   2 Most recent comment from Aleksandar Vuković:Hello Kim.Thank you for your interest in our plugin.Yes, the price for the Basic license is $59 + VAT (if you're from a country where VAT applies) per year. During that period you receive all up ... pablo rotem your plugin is still not working even though i have mod security diabledClosed Pre-purchase questions for wpDataTables   Updated September 2, 2019 at 1:27pm   2 Most recent comment from Aleksandar Vuković:Hello pablo.No need to open duplicate tickets. I replied to this ticket here:https://tmsplugins.ticksy.com/ticket/2134754/Please let me know if you're able to access that ticket, and reply there, ... itay Question for purchase - technicalClosed Pre-purchase questions for wpDataTables   Updated September 2, 2019 at 7:35am   2 Most recent comment from Aleksandar Vuković:Hello itayThank you for your interest in our plugin, and I apologize for the late response.If your users need to log into WordPress first, I believe the first point may be easy to do.When users regis ... pablorotem9 your pugin is not working !Closed Pre-purchase questions for wpDataTables   Updated September 2, 2019 at 7:27am   4 Most recent comment from Aleksandar Vuković:Hello again pablorotem9 I simply pointed out that the last response you received from our team was that the log-in credentials do not work anymore, and without them they couldn't investigate the ... Guillermo Fetching data from multiple tablesClosed Pre-purchase questions for wpDataTables   Updated August 30, 2019 at 1:57pm   6 Most recent comment from Aleksandar Vuković:Hi Guillermo.Good job on doing this.You could take advantage of our placeholder here, like mentioned in the previous reply.If you have a userid column, then all you need to do is add the WHERE clause ... TImmy Updating tableClosed Pre-purchase questions for wpDataTables   Updated August 27, 2019 at 12:17pm   2 Most recent comment from Aleksandar Vuković:Hello TImmy.Thank you for your interest in our plugin.When you import an external file, like CSV, the plugin creates a manual table, which is being stored in the database. After that, it doesn' ... Chris Paterson Dynamic QuestionsClosed Pre-purchase questions for wpDataTables   Updated August 23, 2019 at 10:57am   4 Most recent comment from Aleksandar Vuković:Hello Chris.Unfortunately we don't yet have a live sandbox where you can test it, but on the link I provided, you do have a live table, where you can see how it behaves.The addon works with the ...