We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Shay pdf characters encoding problemClosed Pre-purchase questions for wpDataTables   Updated June 19, 2019 at 11:19am   4 Most recent comment from Aleksandar Vuković:Good news, Shay.You're welcome.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. Jure Novak display only particular dataClosed Pre-purchase questions for wpDataTables   Updated June 18, 2019 at 2:24pm   2 Most recent comment from Aleksandar Vuković:Hello Jure.Thank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately none of the questions here have a positive response. At least not with the plugin's built in ... SVCI Admin Data stopped showing after latest updateClosed Pre-purchase questions for wpDataTables   Updated June 18, 2019 at 11:04am   8 Most recent comment from Aleksandar Vuković:Great news, SVCI Admin.Thanks for letting me know.Best regards. Sam Cohen How much is Support if my support expiredClosed Pre-purchase questions for wpDataTables   Updated June 17, 2019 at 9:29am   2 Most recent comment from Aleksandar Vuković:Hello Sam.Price depends on where you want to purchase the plugin from. If you want to buy the plugin through our website, there are three options you can choose from: Basic - Full plugin that can b ... Volker A Mönch PricingClosed Pre-purchase questions for wpDataTables   Updated June 17, 2019 at 8:23am   3 Most recent comment from Aleksandar Vuković:Hello Volker A Mönch.Thanks for reaching out to us.If you are from a country where VAT (Vallue-Added Tax) applies, a VAT charge will be applied to the transaction.It's not just in Germany, but ... JohnBiddle PHP 7.1 compatibilityClosed Pre-purchase questions for wpDataTables   Updated June 17, 2019 at 8:03am   4 Most recent comment from Aleksandar Vuković:Thanks John.I already alerted my team about this, and if we do get another complaint about this, I'm sure we will contact SiteGround and see what we can do to remove this false positive.If you ... Martin Husslage no download link after purchaseClosed Pre-purchase questions for wpDataTables   Updated June 12, 2019 at 10:13am   2 Most recent comment from Aleksandar Vuković:Hello Martin.If you purchased the plugin on our website, you should've received an e-mail with the log-in credentials for https://store.tms-plugins.com/ along with the purchase code.If you don&# ... M WPData TablesClosed Pre-purchase questions for wpDataTables   Updated June 11, 2019 at 1:25pm   2 Most recent comment from Aleksandar Vuković:Hello there.Thank you for your interest in our plugin.Yes, you can use the hyperlinks inside the table either as a URL Link column or simply "String" column like: Clickable textThe character count de ... Martin Linking to Sybase DataClosed Pre-purchase questions for wpDataTables   Updated June 10, 2019 at 8:52am   2 Most recent comment from Aleksandar Vuković:Hello Martin.Thank you for your interest in our plugin.wpDataTables can connect to multiple databases, so this shouldn't be an issue. Please take a look at our documentation to see the details a ... Alexandre Fiscal dataClosed Pre-purchase questions for wpDataTables   Updated June 7, 2019 at 2:04pm   2 Most recent comment from Aleksandar Vuković:Hello Alexandre.Thank you for your interest in our plugin.We're using Paddle as a reseller, and we're not sure if they provide what you need.You can reach out to their support on this link ... Larry Brown Selecting rows and filtering the table through menusClosed Pre-purchase questions for wpDataTables   Updated June 7, 2019 at 1:30pm   4 Most recent comment from Aleksandar Vuković:Hello Larry.Alright, I'll take a look at the other ticket and reply there.Best regards. Dennis Walker Dynamic filtersClosed Pre-purchase questions for wpDataTables   Updated June 7, 2019 at 12:07pm   2 Most recent comment from Aleksandar Vuković:Hello Dennis.Thank you for your interest in our plugin.This looks simple enough to achieve with our plugin. You can move the filters above the tables, provide links inside the table using simple " Krzysztof Dynamic subpage with pluginClosed Pre-purchase questions for wpDataTables   Updated June 7, 2019 at 9:06am   2 Most recent comment from Aleksandar Vuković:Hello Krzysztof.Thank you for your interest in our plugin.End users (website visitors) cannot create new tables in any way. They can upload the Excel file, and you can create a table from it in back- ... Krista Search Field with Custom Database TableClosed Pre-purchase questions for wpDataTables   Updated May 30, 2019 at 12:03pm   2 Most recent comment from Aleksandar Vuković:Hello Krista.Thank you for your interest in our plugin.Your request seems to be fairly simple.You can create a table that pulls the lot/part code, and the YES, NO options. For instance - your databa ... Mike Checking features will do want we wantClosed Pre-purchase questions for wpDataTables   Updated May 30, 2019 at 11:34am   2 Most recent comment from Aleksandar Vuković:Hello Mike.Thank you for your interest in our plugin.Most of these features would require some customization, which is not included in the support of the plugin.User ability to upload chart data into ...