We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

bchevalier03 error messageClosed Pre-purchase questions for wpDataTables   Updated November 13, 2019 at 12:00pm   6 Most recent comment from Aleksandar Vuković:Hello again bchevalier03.That worked, thanks.I went in and made some changes in our code, so it shouldn't be displaying that notice anymore.The next update will include this fix, so you don ... Wayne Wickson Host website unable to accept table sizeClosed Pre-purchase questions for wpDataTables   Updated November 13, 2019 at 11:54am   2 Most recent comment from Aleksandar Vuković:Hello Wayne.I am sorry to disappoint you, but as per our documentation:This format will work only up to a certain limit (no exact limit, but 3000-5000 cells is a good example). If you have a larger ... Abdulrahman Arram Display DataClosed Pre-purchase questions for wpDataTables   Updated November 12, 2019 at 1:49pm   2 Most recent comment from Aleksandar Vuković:Hello Abdulrahman Arram.Thank you for your interest in our plugin.What you're trying to achieve is possible with Users see and edit only own data feature. However, you would need to know their ... Tristan Some question about the featuresClosed Pre-purchase questions for wpDataTables   Updated November 12, 2019 at 12:24pm   2 Most recent comment from Aleksandar Vuković:Hello Tristan.Thank you for your interest in our plugin.Unfortunately info bubbles are not included in the built-in features of the plugin, and can only be implemented using a third-party plugin or c ... Wayne Wickson wpdatatablesClosed Pre-purchase questions for wpDataTables   Updated November 12, 2019 at 9:42am   2 Most recent comment from Aleksandar Vuković:Hello Wayne.Thank you for your interest in our plugin.I am sorry to disappoint you, but other than limiting the amount of rows to be displayed, there's nothing else that'd set this limitatio ... curt question about purchaseClosed Pre-purchase questions for wpDataTables   Updated November 8, 2019 at 2:58pm   2 Most recent comment from Aleksandar Vuković:Hello curt.Thank you for your interest in our plugin.You can get the Lite version here, but it lacks some features the full version has.We have a 15-day money back guarantee, so if you purchase the ... robert Filter filedsClosed Pre-purchase questions for wpDataTables   Updated November 8, 2019 at 2:26pm   2 Most recent comment from Aleksandar Vuković:Hello robert.Thank you for your interest in our plugin.Unfortunately, you cannot have any log-in options with wpDataTables, so that would have to be done with some other plugin.You can link to an exis ... drcolin Separate DB connection per tableClosed Pre-purchase questions for wpDataTables   Updated November 8, 2019 at 10:42am   2 Most recent comment from Aleksandar Vuković:Hello drcolin.The feature has been implemented long ago.You can add multiple separate DB connections in wpDataTables settings, and you'll have a selection drop-down when creating new tables:So, ... Alan Google SheetsClosed Pre-purchase questions for wpDataTables   Updated November 7, 2019 at 12:37pm   2 Most recent comment from Aleksandar Vuković:Hello Alan.Thank you for your interest in our plugin.1. You can either link to an existing Google Spreadsheet, in which case the table created will not be editable, but is only used to display data f ... Jim Mobley PurchaseClosed Pre-purchase questions for wpDataTables   Updated November 6, 2019 at 5:34pm   5 Most recent comment from Aleksandar Vuković:Hi again Jim.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. ajumbra Horizontal scrollbars on MacsClosed Pre-purchase questions for wpDataTables   Updated November 6, 2019 at 1:31pm   2 Most recent comment from Aleksandar Vuković:Hello ajumbra.Thank you for your purchase.Can you please try adding this CSS in wpDataTables settings/Custom JS and CSS/Custom CSS field: .wpDataTablesWrapper div.wdtscroll { overflow-x: inherit !imp ... Jesse License vs IntegrationClosed Pre-purchase questions for wpDataTables   Updated November 6, 2019 at 1:00pm   2 Most recent comment from Aleksandar Vuković:Hello Jesse.Thank you for your interest in our plugin.Unfortunately, Formidable Forms Integration for wpDataTables is an add-on that requires installed and activated wpDataTables and Formidable Form ... Mushfiqur Rahman Allowing users to only view their rows in google sheetsClosed Pre-purchase questions for wpDataTables   Updated November 6, 2019 at 11:32am   4 Most recent comment from Aleksandar Vuković:Hello Mushfiqur.That is a good idea, but unfortunately we don't have integration with Zapier yet.Even if we did, I don't know if you'd be able to create an editable relation between wpD ... Valberg False advertisingClosed Pre-purchase questions for wpDataTables   Updated November 5, 2019 at 12:32pm   6 Most recent comment from Aleksandar Vuković:Hello again Valberg.Thank you for pointing out that there's no notice about potential VAT rate applied to a transaction. That will be added. I'm sure it was listed, so I don't know how ... Abdallah Translation questionClosed Pre-purchase questions for wpDataTables   Updated November 4, 2019 at 10:17am   2 Most recent comment from Aleksandar Vuković:Hello Abdallah.Thank you for your interest in our plugin.I don't believe you'd be able to do this with any of the translator plugins. You see, any strings you manually enter cannot be trans ...