We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Leo Mes tables n'apparaissent pasClosed Pre-purchase questions for wpDataTables   Updated January 22, 2021 at 11:31am   2 Most recent comment from Aleksandar Vuković:Hello LeoThank you for reaching out to us.Please note that the only supported language is English, so make sure to translate your future responses.If you can't see the table in the drop-down when ... Łukasz Baliszewski InvoiceClosed Pre-purchase questions for wpDataTables   Updated January 21, 2021 at 11:37am   2 Most recent comment from Aleksandar Vuković:Hello ŁukaszThank you for your interest in our plugin.Our company is based in Belgrade, Serbia. We can issue an invoice that will hold our company's address, and which will be related to the pro ... Brian Shaughnessy awareness of logged in userClosed Pre-purchase questions for wpDataTables   Updated January 21, 2021 at 9:36am   9 Most recent comment from Aleksandar Vuković:Great news, Michael.Thank you for letting me know. Patrick Dannenhoffer demo/vet applicationClosed Pre-purchase questions for wpDataTables   Updated January 21, 2021 at 8:41am   2 Most recent comment from Aleksandar Vuković:Hello PatrickThank you for your interest in wpDataTables.Unfortunately, we do not have free trials, but we do have a 15-day money-back guarantee, so when you purchase the plugin, if it doesn't su ... Michael Goncalves Error With PluginClosed Pre-purchase questions for wpDataTables   Updated January 21, 2021 at 8:11am   4 Most recent comment from Aleksandar Vuković:I see, Michael, thanks for clearing that up.Can you please deactivate wpDataTables, and then go to ../wp-content/plugins/wpdatatables/ folder, and edit wpdatatables.php file?In it, go to line 51, and ... leomaks Warning: json_decode() expects parameter 1 to be string, object given in D:\xampp\apps\wordpress\htdocs\wp-content\plugins\wpdatatables\source\class.wpdatatablerows.php on line 326Closed Pre-purchase questions for wpDataTables   Updated January 18, 2021 at 10:47am   6 Most recent comment from Aleksandar Vuković:Hi again MarcinCan you please open a new ticket where you will provide me with the page on which this is happening, and then provide me a temporary wp-admin user (administrator), and FTP access crede ... Rahim Connecting to MySQL with secured connectionClosed Pre-purchase questions for wpDataTables   Updated January 18, 2021 at 9:52am   5 Most recent comment from Aleksandar Vuković:You're welcome, RahimI hope that helps. Matthew S Edminster Report functionalityClosed Pre-purchase questions for wpDataTables   Updated January 15, 2021 at 8:10am   6 Most recent comment from Aleksandar Vuković:Hello MatthewHappy new year to you as well!If I understood correctly, the lifetime license is the one you chose, right? You can use this 50% discount coupon to acquire any of our lifetime licenses:2D ... Mickie Pitts User Rights to the ProgramClosed Pre-purchase questions for wpDataTables   Updated January 14, 2021 at 12:22pm   4 Most recent comment from Aleksandar Vuković:Hello MickieI can't open that attachment - it's coming up as a broken image.Can you record your screen and show it to me? Alds How is data saved in database?Closed Pre-purchase questions for wpDataTables   Updated January 14, 2021 at 8:08am   2 Most recent comment from Aleksandar Vuković:Hello AldsThank you for your interest in our plugin.Manual tables are automatically created in the database as "wp_wpdatatable_#", where "wp_" is the default database prefix, so it could be another pr ... Jagnoor Grewal formidable forms integration pluginClosed Pre-purchase questions for wpDataTables   Updated January 12, 2021 at 10:02pm   8 Most recent comment from Aleksandar Vuković:You're welcome, JagnoorHave a happy new year! SMART Discount coupon not availableClosed Pre-purchase questions for wpDataTables   Updated January 12, 2021 at 10:37am   2 Most recent comment from Aleksandar Vuković:Hello thereThank you for your interest in our plugin.Sorry for the inconvenience, the coupon expired one day earlier.Please use this coupon to obtain the 30% discount: F6700E0E ashraful quarry for the pluginClosed Pre-purchase questions for wpDataTables   Updated January 11, 2021 at 12:58pm   4 Most recent comment from Aleksandar Vuković:You're welcome, ashrafulIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Alex User roleClosed Pre-purchase questions for wpDataTables   Updated January 11, 2021 at 9:52am   2 Most recent comment from Aleksandar Vuković:Hello again AlexYou can only use conditional formatting where you would define a rule for a column that consists of user roles, and define a rule for that column. Pascal Pricing of master detail dev lifetimeClosed Pre-purchase questions for wpDataTables   Updated January 8, 2021 at 9:40pm   4 Most recent comment from Aleksandar Vuković:I did not take it as an offensive comment, Pascal. I can understand what you mean, and I have forwarded your suggestion to our management.Sincerely, I doubt that it will change, but I forwarded ...