We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Barbara Hughes compatibility with themeClosed Pre-purchase questions for wpDataTables   Updated October 26, 2020 at 12:37pm   2 Most recent comment from Aleksandar Vuković:Hello BarbaraThank you for your interest in wpDataTables.We haven't had any complaints about Astra theme, so it should work fine.We use WP Bakery on our website, so that's one of the builder ... Luis Angel Martinez Doubts in tablesClosed Pre-purchase questions for wpDataTables   Updated October 20, 2020 at 9:13am   2 Most recent comment from Isidora Markovic:Hi Luis,Thank you for your interest in wpdatatables.If I understand you right, you can create manual table with column(integer or float) that need to be inserted with customer data and then you can c ... Suhandy image URL in exported excel fileClosed Pre-purchase questions for wpDataTables   Updated October 20, 2020 at 6:18am   3 Most recent comment from Isidora Markovic:Hi Suhandy,Thank you for your interest in wpDataTables.These functionalities are based on a 3rd party HTML5 library. There are some limitations in this library that you can find on this link https:// ... Jaro Blindenburg Table optionsClosed Pre-purchase questions for wpDataTables   Updated October 16, 2020 at 2:51pm   2 Most recent comment from Isidora Markovic:Hi Jaro,Thank you for your interest in wpdatatables.Yes if I understand you right you can use foreign keys in TABLE 2.Unfortunately creating link form employee and show details is not possible.What ... Ruben shortcodeClosed Pre-purchase questions for wpDataTables   Updated October 15, 2020 at 7:42pm   2 Most recent comment from Aleksandar Vuković:Hello RubenThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Filters work only on ... Bret Cell/Font ColorClosed Pre-purchase questions for wpDataTables   Updated October 15, 2020 at 6:46pm   6 Most recent comment from Aleksandar Vuković:No worries, Bret, Alex works just fine.We released the new version yesterday, so please feel free to check it out.You can read more about it in our documentation Hansjürg Read data from external SQL - DBClosed Pre-purchase questions for wpDataTables   Updated October 15, 2020 at 7:17am   2 Most recent comment from Aleksandar Vuković:Hello HansjürgThank you for your interest in wpDataTables.The plugin can be connected to multiple databases, regardless if those databases are on the same server or not. If you can configure the setu ... Edward Cox Report BuilderClosed Pre-purchase questions for wpDataTables   Updated October 14, 2020 at 1:27pm   2 Most recent comment from Aleksandar Vuković:Hello EdwardThank you for your interest in the add-on.Please note, though, that it can only work with wpDataTables, it's not a stand-alone plugin.You would need to pull the data you need from the ... Bret Two-Row Header PossibilityClosed Pre-purchase questions for wpDataTables   Updated October 9, 2020 at 7:22pm   4 Most recent comment from Aleksandar Vuković:You're welcome, BretGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dallasdawg actual sql table creationClosed Pre-purchase questions for wpDataTables   Updated October 5, 2020 at 12:32pm   2 Most recent comment from Aleksandar Vuković:Hello DallasdawgThank you for your interest in our plugin.wpDataTables is not a database management tool, so it can't be used to create SQL tables. You can only use SELECT statement in our query ... spounch Reloading the table individually.Closed Pre-purchase questions for wpDataTables   Updated October 1, 2020 at 7:29pm   9 Most recent comment from Aleksandar Vuković:I can't delete the attachment, but I made that comment Private, so no one except for us can see it.If you have any further questions or issues, please feel free to open a new ticket, and we' ... alkautsar firdaus Basic LifetimeClosed Pre-purchase questions for wpDataTables   Updated September 29, 2020 at 8:38am   2 Most recent comment from Aleksandar Vuković:Hello alkautsar Thank you for your interest in our plugin. Unfortunately, we don't have any active discount campaigns, so there are no discounts we can offer. Aryan FeatureClosed Pre-purchase questions for wpDataTables   Updated September 28, 2020 at 12:06pm   3 Most recent comment from Aleksandar Vuković:Hello AryanUnfortunately, using Foreign Keys is only possible when you convert Integer columns into Strings, and you cannot use an Integer (or float) column for that.Also, since Foreign Keys can have ... Daniel Gonzalez AddonsClosed Pre-purchase questions for wpDataTables   Updated September 27, 2020 at 9:28pm   2 Most recent comment from Aleksandar Vuković:Hello DanielThank you for your interest in our plugin.I am sorry to disappoint you, but every add-on is a separate purchase. You can see the pricing on this page:https://wpdatatables.com/addons/ Tommy Thomas XML DATA SOURCE INFOClosed Pre-purchase questions for wpDataTables   Updated September 27, 2020 at 8:42pm   2 Most recent comment from Aleksandar Vuković:Hello TommyThank you for your interest in the plugin.When it comes to XML files, they need to be hosted online, so when creating the table, you need to add the URL or a full path to the file.When you ...