We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

spounch 'Clear filters' is not displayed.Closed Pre-purchase questions for wpDataTables   Updated March 5, 2021 at 11:01am   2 Most recent comment from [deleted]:Hi spounchThank you for reaching out to us.The Clear filters button, if turned on, can only be displayed if the filers are placed above the table, it cannot be displayed if the filters are in the head ... spounch when I try to save a table or create a new one, my site breaksClosed Pre-purchase questions for wpDataTables   Updated March 4, 2021 at 11:06am   10 Most recent comment from [deleted]:I'm glad to hear thatDo let us know if there is anything else we can assist you with.Have a wonderful day! Ted center image & textClosed Pre-purchase questions for wpDataTables   Updated March 3, 2021 at 1:31pm   4 Most recent comment from Isidora Markovic:Hi Ted,Blaženka is out of the office today and I will answer you.Based on your explanation: This is how I created my code.          #supsystic-table-3 td, #supsystic-table-3 td {padding: 1 1px ... Denes Nagy Log chart data modificationClosed Pre-purchase questions for wpDataTables   Updated March 3, 2021 at 1:04pm   4 Most recent comment from Isidora Markovic:Hi Denes,Blaženka is out of the office today, and I will help you out.In many cases, you might have an initial file with the table data, but this table needs to be regularly updated (e.g. if it is a ... Ray confirm features in Pro versionClosed Pre-purchase questions for wpDataTables   Updated March 2, 2021 at 11:51am   4 Most recent comment from [deleted]:Hi RayYou are most welcome I'm really glad I could help.Please feel free to contact us if there is anything else we can assist you with.Have a wonderful day! Farzan Codecanyon or subscriptionClosed Pre-purchase questions for wpDataTables   Updated March 2, 2021 at 11:12am   8 Most recent comment from [deleted]:You are most welcomeDo let us know if there is anything else we can assist you with.Have a wonderful day! Ahmed Sleiman Table FilterClosed Pre-purchase questions for wpDataTables   Updated March 1, 2021 at 10:24am   3 Most recent comment from [deleted]:Hi Ahmed Thank you for reaching out to us.Yes, as you have already found out we do have the option to filter results. We can upgrade your account from Basic Subscription to Developer Subscription. You ... Andrea Pisani filter dropdwon element limitedClosed Pre-purchase questions for wpDataTables   Updated March 1, 2021 at 8:23am   9 Most recent comment from [deleted]:Hi Andrea  This can be achieved with our paid Powerful Filters addon, cascade filtering option.  You can find more detailed overview of the addon following this link.You can try wpDataTables add- ... Tim Gerber settings page issuesClosed Pre-purchase questions for wpDataTables   Updated February 26, 2021 at 2:14pm   4 Most recent comment from [deleted]:You are most welcome Glad that we solved the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help.    Lidia Condición usuario wpClosed Pre-purchase questions for wpDataTables   Updated February 26, 2021 at 11:39am   2 Most recent comment from [deleted]:Hi LidiaThank you for reaching out to us.Please note that the official language for support is English so we will have to use Google translate to answer your questions, we apologize in advance in case ... Cesar Hernandez SQL QueryClosed Pre-purchase questions for wpDataTables   Updated February 24, 2021 at 1:13pm   2 Most recent comment from [deleted]:Hi CesarThank you for reaching out to us.Unfortunately we do not offer support for writing custom SQL queries so we cannot help you with that.You can try creating this query using our Query Constructo ... Axel date and time default valueClosed Pre-purchase questions for wpDataTables   Updated February 22, 2021 at 2:01pm   12 Most recent comment from Isidora Markovic:Hello  Axel,Sorry for the late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Yes, your origin header have to be the same as those values or you c ... Axel NULL Value in fieldClosed Pre-purchase questions for wpDataTables   Updated February 22, 2021 at 9:29am   8 Most recent comment from [deleted]:You are most welcomeYes, for all tables that have a string column that is empty, when you submit the data through the editing module, they must be forwarded to the function as parameters, so you don& ... Veyis Sen Remove Table toolsClosed Pre-purchase questions for wpDataTables   Updated February 19, 2021 at 2:28pm   8 Most recent comment from Isidora Markovic:Hello again Veyis,Yes, that right. Sorry about that.I am glad that you found a solution. Nice job!Best regards. Philipp Hofstetter Math STDVClosed Pre-purchase questions for wpDataTables   Updated February 19, 2021 at 9:34am   2 Most recent comment from [deleted]:Hi Philipp Thank you for reaching out to us. If you are using Google spreadsheets you can see detailed instructions on how to create formulas following this link. You can also connect the sheet using ...