We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Helge Carstens Hide Data in TableClosed Pre-purchase questions for wpDataTables   Updated April 29, 2021 at 1:36pm   2 Most recent comment from [deleted]:Hi HelgeThank you for reaching out to us.You can achieve this with our paid Powerful Filters addon. You can enable Hide table before filtering option, which would require the user to type in the filte ... yoav aptowizer creating editable table where users edit only their own rowsClosed Pre-purchase questions for wpDataTables   Updated April 29, 2021 at 12:37pm   2 Most recent comment from Aleksandar Vuković:Hello yoav aptowizerThank you for your interest in the plugin.You would need to join these tables into one. Since they need to edit these tables, they would need to be manual tables, which are saved i ... Chuck Question about functionalityClosed Pre-purchase questions for wpDataTables   Updated April 29, 2021 at 10:13am   2 Most recent comment from Aleksandar Vuković:Hello Chuck.Thank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.This feature can on ... Victor Alarcon SQL ServerClosed Pre-purchase questions for wpDataTables   Updated April 28, 2021 at 1:42pm   2 Most recent comment from [deleted]:Hi VictorThank you for reaching out to us.With wpDataTables, you can connect separate databases, and then create tables querying the data from that separate database. The connection to SQL data is liv ... cpUSA auto-update jsonClosed Pre-purchase questions for wpDataTables   Updated April 28, 2021 at 1:41pm   2 Most recent comment from [deleted]:Hi cpUSAThank you for reaching out to us.Unfortunately, no. There's no option to add an auto-refresh to linked tables, and if the pages are cached, if there's a change in the JSON file, ther ... Vander Freitas resell public administration in BrazilClosed Pre-purchase questions for wpDataTables   Updated April 28, 2021 at 12:44pm   5 Most recent comment from Vander Freitas:Ok. Thank You! David Del Castillo User edited tablesClosed Pre-purchase questions for wpDataTables   Updated April 28, 2021 at 10:17am   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for your interest in wpDataTables.This sounds like a pretty basic usage of the plugin, so you should have no issues creating editable tables. You can also choose which user role ... Igor Vinícius Neumann de Paiva Using a ser field as a queryClosed Pre-purchase questions for wpDataTables   Updated April 27, 2021 at 12:52pm   6 Most recent comment from Aleksandar Vuković:I'm sorry to hear that, Igor, but I can understand.We do plan to develop this, but it will require a lot of work, most likely changing the SQL parser we use. Our developers are working on a plan ... Filipe Doubt about the productClosed Pre-purchase questions for wpDataTables   Updated April 27, 2021 at 8:40am   2 Most recent comment from Aleksandar Vuković:Hello FilipeThank you for your interest in our plugin.The add-on works for all table types except for Simple Tables. Pat Brazil Brazil Column ChartsClosed Pre-purchase questions for wpDataTables   Updated April 26, 2021 at 12:15pm   5 Most recent comment from Aleksandar Vuković:You're welcome, I'm glad to hear that.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Yaniss Illoul Staging Domains + Production DomainClosed Pre-purchase questions for wpDataTables   Updated April 26, 2021 at 7:35am   2 Most recent comment from Aleksandar Vuković:Hello YanissThank you for your interest in our plugin.When you're done with the staging website, simply deactivate the license from wpDataTables settings/Activation, and activate it on the live s ... Nuno Miguel placeholdersClosed Pre-purchase questions for wpDataTables   Updated April 23, 2021 at 9:22am   2 Most recent comment from Aleksandar Vuković:Hello NunoThank you for your interest in the plugin.We don't have this built-in yet, but you can try with a workaround. Please note that this does require some experience with writing SQL querie ... Kenny Berwager Selecting multiple PDFs at once to download or printClosed Pre-purchase questions for wpDataTables   Updated April 22, 2021 at 9:11am   2 Most recent comment from Aleksandar Vuković:Hello KennyThank you for your interest in wpDataTables.The table export tools are based on a 3rd Party HTML5 library, so there are limitations to it. For server-side (manual, imported, or SQL query-ba ... Sebastian Rosenørn de Lasson Export from simple data tableClosed Pre-purchase questions for wpDataTables   Updated April 22, 2021 at 8:42am   2 Most recent comment from Aleksandar Vuković:Hello SebastianThank you for your purchase.Unfortunately, I don't have that info. Our developers will work on Simple tables more in the future, but there are more crucial tasks they have in thei ... Kim Pham Nguyen Connecting to mysql databaseClosed Pre-purchase questions for wpDataTables   Updated April 22, 2021 at 8:32am   4 Most recent comment from Aleksandar Vuković:Hi again KimDoes the server, on which this database resides, allow external connections?Can you provide me the credentials for this separate connection, so I can try from my installation?This is a pu ...