We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Zach wpDataTables purchaseClosed Pre-purchase questions for wpDataTables   Updated October 5, 2018 at 8:42pm   4 Most recent comment from [deleted]:Hi Zach, Glead to hear that you solved the problem. You should be able to find your purchase key on Envato Marketplace. Matthew Zimmer Multi-tableClosed Pre-purchase questions for wpDataTables   Updated October 3, 2018 at 10:34pm   2 Most recent comment from [deleted]:Hi Matthew,Thank you for your inquire.I'm not sure that I understand second part so please could you explain it to me with little more details. Some screenshots/screencast would be really helpful as w ... Konstantinos All users see the same list, but each user edit own data for one columnClosed Pre-purchase questions for wpDataTables   Updated October 3, 2018 at 9:52pm   2 Most recent comment from [deleted]:Hi Konstantinos,Thank you for your inquire.Unfortunately something like this is not possible with built in options. We do have options to allow users to see and edit their own data but this option wo ... Alice Sum Calculated ColumnsClosed Pre-purchase questions for wpDataTables   Updated October 3, 2018 at 9:48pm   2 Most recent comment from [deleted]:Hi Alice,Thank you for your inquire.Unfortunately both of these options are not available at the moment. I added to our idea list and we will discuss implementing it for the future releases.  Garrett Reed Conditional FormattingClosed Pre-purchase questions for wpDataTables   Updated October 1, 2018 at 9:46pm   2 Most recent comment from [deleted]:Hi Garrett,Thank you for your inquire. Unfortunately there is no such an option with conditional formatting at this moment. Maybe you could use one more column in g sheet to calculate necessary perc ... Chris LookUp FieldsClosed Pre-purchase questions for wpDataTables   Updated September 30, 2018 at 8:48pm   2 Most recent comment from [deleted]:Hi Chris,Thank you for your inquire.For solving problem like this we developed foreign key option - Documentation. You need to have second table which will have two columns. In first client ids and in ... ViaMarket Javascript errorClosed Pre-purchase questions for wpDataTables   Updated September 30, 2018 at 8:39pm   2 Most recent comment from [deleted]:Hi ViaMarket,This error looks like bootstrap conflict with some other plugin or your theme. You can find option to control if bootstrap will be included in our plugin on Settings page. If the problem ... Richard Kaplan Multisite CompatibilityClosed Pre-purchase questions for wpDataTables   Updated September 27, 2018 at 9:15pm   5 Most recent comment from Richard Kaplan:ThanksTo clarify - I need the ability for each subsite to be able to have its own private comments and private edits to the data.In that case, do I need to clone the database for each subsite?   I ... Richard Kaplan Archive posts to MySQL?Closed Pre-purchase questions for wpDataTables   Updated September 27, 2018 at 9:03pm   2 Most recent comment from [deleted]:Hi Richard,Thank you for your inquire.Our plugin is designed to create a tables either by reading data source like MySQL or by reading and writing in the data source like manually created tables. So ... Kevin FHG Thomas Presales Licensing QUestionsClosed Pre-purchase questions for wpDataTables   Updated September 26, 2018 at 10:34pm   2 Most recent comment from [deleted]:Hi Kevin,Thank you for your inquire.As we are using Envato as the marketplace for selling the product, their licensing policies apply: https://codecanyon.net/licenses/terms/regular Their policy in ... Richard Kaplan WPDataTables feature questionClosed Pre-purchase questions for wpDataTables   Updated September 26, 2018 at 10:33pm   2 Most recent comment from [deleted]:Hi Richard,Thank you for your inquire.(1) If I design a table, does it become a custom post type so that I can then search it or display it as I do any other custom post type?Our manually created ta ... Craig Google Sheets IntegrationClosed Pre-purchase questions for wpDataTables   Updated September 26, 2018 at 9:27am   2 Most recent comment from [deleted]:Hi Craig,Thank you for your inquiry.Tables created from Google Spreadsheet are not editable at this moment. If you need to have a data from it in your wpDataTables table and gave your users option t ... Chris Rabkin Functionality to match a multi-tabbed spreadsheetClosed Pre-purchase questions for wpDataTables   Updated September 24, 2018 at 11:25am   2 Most recent comment from [deleted]:Hi Chris,Thank you for your inquire.can we import the sheet that has macros and keep them intact?Unfortunately we do not support macros at this moment can conditional logic mimic the excel formulasW ... Elizabeth Lombardi Restricting PrintingClosed Pre-purchase questions for wpDataTables   Updated September 24, 2018 at 9:15am   2 Most recent comment from [deleted]:Hi Elizabeth,Thank you for your inquire.Unfortunately at this moment we do not have option to lock the table so it can't be copied or printed. This could be done but it will require code customizatio ... Bisola Oloyede It is related to the wpdatatablesClosed Pre-purchase questions for wpDataTables   Updated September 20, 2018 at 9:42am   10 Most recent comment from [deleted]:Hi,Unfortunately there is no option to include the chats in Report Builder reports at this moment.