We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ariel Dynamic queriesClosed Pre-purchase questions for wpDataTables   Updated June 20, 2018 at 10:33am   10 Most recent comment from [deleted]:Hi Ariel,You can build query with a join of two tables but you will have to have the same number of the columns (and the name of the columns) like in the table that you created. Can you explain me wh ... echabok Remove the Sum LableClosed Pre-purchase questions for wpDataTables   Updated June 19, 2018 at 9:22am   2 Most recent comment from [deleted]:Hi echabok,Thank you for the inquiry.Unfortunately it is not possible to show just the sum without some character. There should be at least one character that will be shown before SUM value, but somet ... Dylan Keys Mobile Responsive FormatClosed Pre-purchase questions for wpDataTables   Updated June 18, 2018 at 10:00am   4 Most recent comment from [deleted]:Hi Dylan Keys,Unfortunately we don't have written CSS. To achieve something like that you would need to write CSS by your own. Hannes Pre-purchase questionClosed Pre-purchase questions for wpDataTables   Updated June 14, 2018 at 8:50am   2 Most recent comment from [deleted]:Hi Hannes,Thank you for your inquire.As we are using Envato as the marketplace for selling the product, their licensing policies apply: https://codecanyon.net/licenses/terms/regular Their policy i ... Landon Kroeker Tabs as seperate shortcodesClosed Pre-purchase questions for wpDataTables   Updated June 12, 2018 at 2:33pm   3 Most recent comment from Landon Kroeker:Nope that answers my question!"If Google Spreadsheet file has more than one sheet, then when you are creating the wpDataTable you can choose from which sheet you want to create wpDataTable." Scott J Wendell Linking to remote dataClosed Pre-purchase questions for wpDataTables   Updated June 11, 2018 at 9:56am   4 Most recent comment from [deleted]:Hi Scott J Wendell,Yes, a) could be probably achieved with Gravity Forms, but we are not creators of Gravity Forms and I can't tell you with exactly if this is possible/impossible. We do have integra ... Jack Tummers Editing Google SpreadsheetClosed Pre-purchase questions for wpDataTables   Updated June 11, 2018 at 9:40am   2 Most recent comment from [deleted]:Hi Jack,Thank you for your inquire.Easiest way to achieve this would be to create manual table because it will allow you to upload images directly into the table with media uploader without need to ma ... Kim JS Filtering & Chart PaginationClosed Pre-purchase questions for wpDataTables   Updated June 11, 2018 at 9:01am   2 Most recent comment from [deleted]:Hi Kim,Thank you for your inquire.We are using DataTables as one of two frontend engines and best way to start would be to check their documentation  - LINK.There is option to filter whole table or ... Jottes support time endedClosed Pre-purchase questions for wpDataTables   Updated June 11, 2018 at 8:57am   3 Most recent comment from Jottes:Please respond to my emails. Thank you Steven Seabell Email ResultsClosed Pre-purchase questions for wpDataTables   Updated June 7, 2018 at 11:48am   2 Most recent comment from [deleted]:Hi Steven Seabell,Thank you for the inquiry.Unfortunately something like this is not possible out of the box features but it can be achieved with some custom coding.You can try our sandbox site: Fr ... Wolfgang KPI WebAppClosed Pre-purchase questions for wpDataTables   Updated June 1, 2018 at 9:53am   2 Most recent comment from [deleted]:Hi Wolfgang,Thank you for your inquire.For data fetched from SQL our plugin has an option to create a table based on MySQL query. You can find more information about it in our - DocumentationFor cha ... Emmett Moore shortcodesClosed Pre-purchase questions for wpDataTables   Updated June 1, 2018 at 9:26am   2 Most recent comment from [deleted]:Hi Emmett Moore,Thank you for the inquiry.Yes, it is possible. Everything you should do is to enable Parse shortcodes option on wpDataTables settings page.You can try our sandbox site: Front-end & ... DanielRaetz Logarithmic chartsClosed Pre-purchase questions for wpDataTables   Updated May 31, 2018 at 10:48pm   2 Most recent comment from [deleted]:Hi Daniel,Thank you for your inquire.We do not have that option built in but it should be doable with chart callback as little customization. You can find more information about chart callbacks in ou ... cdtadmin Correlated Sub-queriesClosed Pre-purchase questions for wpDataTables   Updated May 31, 2018 at 10:30pm   5 Most recent comment from [deleted]:Hi purcepa,If you have problem that it is not related to the ticket please open a new one in future.For your suggestion please understand that this problem is more complex than it may seems. We could ... Maher RTL SupportClosed Pre-purchase questions for wpDataTables   Updated May 28, 2018 at 9:24am   2 Most recent comment from [deleted]:Hi Maher,Thank you for the inquiry.We do not have built in support for RTL but I saw that a lot of people used our plugin with RTL. I think that you need to set RTL in WordPress settings or in your t ...