We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Don Consulting assistanceClosed Pre-purchase questions for wpDataTables   Updated July 17, 2018 at 2:25pm   2 Most recent comment from [deleted]:Hi Don,Thank you for your requirements. With purchase of our plugin you will get six months of included support. Our support managers will do their best to help you with any issues that are under the ... Scott Thomas Cannot create table via XML or JSONClosed Pre-purchase questions for wpDataTables   Updated July 16, 2018 at 9:53am   2 Most recent comment from [deleted]:Hi Scott Thomas,Thank you for your inquire.The problem in the both of these files is the same. Basically files that you are trying to use have more levels that our plugin could understand. From our - ... fatemeh q import csv file for creating wpdatatable chartClosed Pre-purchase questions for wpDataTables   Updated July 16, 2018 at 9:39am   2 Most recent comment from [deleted]:Hi fatemeh q,Thank you for your inquire.In wpDataTables plugin charts are based on the tables so you first need to create a table from file and then create a chart from that table. We do have option ... Tangun Frontend excel ImportClosed Pre-purchase questions for wpDataTables   Updated July 16, 2018 at 9:21am   2 Most recent comment from [deleted]:Hi Tangun,Thank you for your inquire.Unfortunately we do not have option which would allow upload files to our plugin from the frontend and related to the there is no table format check because only ... Sidhant Sastri Gravity form with wpdata tablesClosed Pre-purchase questions for wpDataTables   Updated July 13, 2018 at 11:03am   2 Most recent comment from [deleted]:Hi Sidhant,Thank you for the inquiry.When you add an entry with Gravity Forms, it will save the data in gravity's table in the database. With the Gravity Forms integration for wpDataTables we are us ... Markus Wilhelm Dropdown number wrong orders and dynamic filterClosed Pre-purchase questions for wpDataTables   Updated July 13, 2018 at 8:32am   2 Most recent comment from [deleted]:Hi Markus,Is this column set as integer or string? This sorting looks like string.For dynamic filters we have special Add-on called "Powerful filters". You can find more information about it in our - ... rsremole wpDataTables - Action CallsClosed Pre-purchase questions for wpDataTables   Updated July 12, 2018 at 2:46pm   5 Most recent comment from rsremole:Thank you! That was very helpful! id_isidsea Move to new site (WP Bakery License)Closed Pre-purchase questions for wpDataTables   Updated July 12, 2018 at 9:15am   2 Most recent comment from [deleted]:Hi id_isidsea,wpDataTables plugin will work, but if you want to keep on both sites that you have to purchase another licence by Envato policy.As we are using Envato as the marketplace for selling the ... David Livingstone RelationshipsClosed Pre-purchase questions for wpDataTables   Updated July 11, 2018 at 10:47am   2 Most recent comment from [deleted]:Hi David,Thank you for your inquire.We have our own implementation of table relations and you can find more information about it in our - Documentation. Basically you need to have id column from one ... iloop importClosed Pre-purchase questions for wpDataTables   Updated July 6, 2018 at 11:30am   4 Most recent comment from [deleted]:Hi illop, Unfortunately not at this moment but it is interesting idea and I will add it in our Idea list and we will discuss implementing it in the future. You could achieve something similar with ch ... Emmett Moore questionClosed Pre-purchase questions for wpDataTables   Updated July 4, 2018 at 12:57pm   2 Most recent comment from [deleted]:Hi Emmett,Thank you for the inquiry.Yes, it is possible. Everything you should do is to enable Parse shortcodes option on wpDataTables settings page. You can try our sandbox site: Front-end &  ... Francisco Dávila Using data in tablesClosed Pre-purchase questions for wpDataTables   Updated June 30, 2018 at 11:27am   5 Most recent comment from Francisco Dávila:OK. Thanks. Connor Pace Plugin FunctionalityClosed Pre-purchase questions for wpDataTables   Updated June 22, 2018 at 9:29am   3 Most recent comment from [deleted]:Hi Connor Pace,We are using column names (original header) for most of plugin functionality like filtering, sorting etc. We do not recommend using tables with dynamic column names because we could no ... mutterback Verification to submit a ticketClosed Pre-purchase questions for wpDataTables   Updated June 22, 2018 at 8:58am   4 Most recent comment from [deleted]:Hi Matt,Please try again to verify here and tell me if there is still problem with opening a ticket Pat wpDataTables: ability to dynamically generate page or post contentClosed Pre-purchase questions for wpDataTables   Updated June 20, 2018 at 10:35am   4 Most recent comment from [deleted]:Hi Pat,Sorry for misunderstanding. Unfortunately something like that is not possible with built-in features. Yes this sounds like an interesting feature, but it was not requested many times, so I don ...