We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

usman How to make auto increment fieldClosed Pre-purchase questions for wpDataTables   Updated November 26, 2018 at 2:56pm   9 Most recent comment from Miloš Jovanović:HI CopyrightSlap,May I kindly suggest you to open a new ticket about this question where you will be the owner of the ticket.Our college which is not at the office is assigned for this ticket so it i ... andrea Data range filteringClosed Pre-purchase questions for wpDataTables   Updated November 26, 2018 at 12:40pm   12 Most recent comment from Miloš Jovanović:HI andrea,Unfortunately no.For example the tables created from Google spreadsheet have a limitation which you can see in our documentation:There is a cache on the Google side, so when you update the ... herm hideClosed Pre-purchase questions for wpDataTables   Updated November 26, 2018 at 11:33am   4 Most recent comment from Isidora Markovic:Hi herm,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We have featured where you can hide table before search, but it is availabl ... Shajad Miah Shortcodes in htmlClosed Pre-purchase questions for wpDataTables   Updated November 23, 2018 at 10:30am   4 Most recent comment from Isidora Markovic:Hi Shajad,If you want to use a shortcode from within a template instead of with the content of a Post/Page, then you can invoke it with a special function: No, there is no limit how many charts y ... iloop SQL queries instead of WP queryClosed Pre-purchase questions for wpDataTables   Updated November 22, 2018 at 2:32pm   2 Most recent comment from Miloš Jovanović:HI iloop,Thank you for your inquire. As I can see you opened already a ticket with the same issue. I will close this one and we can continue on other one. Best regards. Jim Lahm Adding checkboxes in columnClosed Pre-purchase questions for wpDataTables   Updated November 22, 2018 at 2:31pm   2 Most recent comment from Miloš Jovanović:HI Jim,Thank you for your purchase.You can take a look at our documentation where you can see how you can set up the check boxes for the column filters.Now as for the check boxes in the cells somethi ... iloop SQL queries instead of WP queryClosed Pre-purchase questions for wpDataTables   Updated November 22, 2018 at 11:53am   2 Most recent comment from Miloš Jovanović:Hi iloop,Thank you for your inquire.You can take a look at our documentation to see how you can create mysql query  table by generating a query to WordPress database.But please keep in mind that t ... john ERROR with MSSQL db connectionClosed Pre-purchase questions for wpDataTables   Updated November 22, 2018 at 11:26am   2 Most recent comment from Miloš Jovanović:Hi john,Thank you for your inquire.Can you please tell me which error pops up and if you can send me the screenshot of it.Best regards. Frank External Data?Closed Pre-purchase questions for wpDataTables   Updated November 19, 2018 at 3:31pm   2 Most recent comment from Miloš Jovanović:Hi Frank,Thank you for your inquire.You can check this topic from our documentation hope it can help you out.Best regards. gurutributario WP data tables updatesClosed Pre-purchase questions for wpDataTables   Updated November 16, 2018 at 8:23pm   13 Most recent comment from gurutributario:Milos you were right, with a view everything works fine. It´s the same data but with a view and it filters normally.  Thank you very much!!! your post really helped me. Christian Kurek Select row from buttonClosed Pre-purchase questions for wpDataTables   Updated November 15, 2018 at 11:16am   4 Most recent comment from [deleted]:Hi Christian,Unfortunately this is not possible. This would require some custom coding. Levi Sare Text OverflowClosed Pre-purchase questions for wpDataTables   Updated November 15, 2018 at 8:54am   10 Most recent comment from Isidora Markovic:Hi Levi,This ticketing system we just use for our support system and you should be able to open more Pre-Purchase questions. If you have issue with making new tickets in wpdatatables category please ... Michael Table TypeClosed Pre-purchase questions for wpDataTables   Updated November 12, 2018 at 5:25pm   2 Most recent comment from [deleted]:Hi Michael,Thank you for the inquiry.Matrix table is not supported out of the box, but it can be created with some workaround. You can try to create table like this in our sandbox. You can try our s ... Ben Janssen Matrix ideaClosed Pre-purchase questions for wpDataTables   Updated November 9, 2018 at 5:50pm   16 Most recent comment from Ben Janssen:TxCould you delete this topic? Tx :) Patrick McCormick Technical questionClosed Pre-purchase questions for wpDataTables   Updated November 8, 2018 at 12:08pm   2 Most recent comment from [deleted]:Hi Patrick McCormick,Thank you for the inquiry.It seems that this page - https://fujifilmcdi.com/crime-search returns 404 Not Found. Can you please check?"Is there a way to add custom JavaScript fo ...