We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tony Goedde Tables wont' loadClosed   wpDataTables   Updated February 28, 2025 at 2:40am   4 Most recent comment from Miloš Jovanović:Hello, Apologies for the waiting time.  This error can happen if you used an add-on to create a table, for example, if you had an integration with a Form Plugin; or if you previously had our Premium ... Mateusz Kopacz Slow rendering of tableClosed   wpDataTables   Updated February 27, 2025 at 8:54pm   13 Most recent comment from Miloš Jovanović:Hi Mateusz, I sincerely appreciate your patience. As mentioned in one of your older tickets, we’ve been experiencing some issues with our ticketing system. If you ever notice a longer response time, ... Alfred HIPKINS Data updatesClosed   wpDataTables   Updated February 27, 2025 at 8:12pm   2 Most recent comment from Miloš Jovanović:Hi Alfred, As mentioned on the other tickets with the long waiting time, our apologies. We had some serious issues with this ticketing system, which caused extreme delays.It should be solved, but we w ... Alfred HIPKINS Data not foundClosed   wpDataTables   Updated February 27, 2025 at 8:05pm   2 Most recent comment from Miloš Jovanović:Hi Alfred,As mentioned on your older ticket, my sincere apologies. We had big issues with this Support system which flagged some tickets as 'replied' in error, and we did not see them in tim ... Alfred HIPKINS FilteringClosed   wpDataTables   Updated February 27, 2025 at 7:43pm   2 Most recent comment from Miloš Jovanović:Hi Alfred,I can see the issue from this ticket seems to be the same as on another ticket, where you also reported an SQL Query table has a filtering/search issue.The solution should be the same for bo ... Alfred HIPKINS Error saving tableClosed   wpDataTables   Updated February 27, 2025 at 7:41pm   5 Most recent comment from Miloš Jovanović:Hi Alfred, Could you show me the SQL Query that was used for this table - and I can advise if maybe some small modification/correction is needed to get the search to work? If the ticket won't all ... Alfred HIPKINS Create table errorClosed   wpDataTables   Updated February 27, 2025 at 7:38pm   6 Most recent comment from Miloš Jovanović:Hi Alfred,- In regards to the Excel sample you sent - Yes, this file has too many rows for it to be imported/uploaded directly via WordPress (more than 30 thousand rows).This is a limitation combined ... Escuelahockey Change start day of the datarangeClosed   wpDataTables   Updated February 27, 2025 at 6:45pm   12 Most recent comment from Miloš Jovanović:Hi,My sincere apologies, we are still having issues with this ticketing system, some tickets are getting 'flagged' as 'replied' and we don't see them in time due to this.We wi ... Evgeniy Orlov Bug on siteClosed   wpDataTables   Updated February 27, 2025 at 11:33am   1 Most recent comment from Evgeniy Orlov:I can't download table templates - redirect chain login->startpage->login Evgeniy Orlov Bug with PHP 8.3.xClosed   wpDataTables   Updated February 27, 2025 at 11:31am   1 Most recent comment from Evgeniy Orlov:After update of server's PHP from 8.2.23 to 8.3.0 multiple fields are lost in frontend.This bug is attended byPHP Warning:  Undefined array key "Map" in /home/billigerimmo/public_html/wp-content ... Uriahs Uploading images from table failingClosed   wpDataTables   Updated February 26, 2025 at 6:36pm   3 Most recent comment from Uriahs:I'm making use of Ultimate Member and I can see that the user role I created using it already has that capability for upload_files, this all worked fine before, not sure why it stopped working.I ... Michael Alvear I upgraded but it won't let me downloadClosed   wpDataTables   Updated February 26, 2025 at 2:30pm   4 Most recent comment from Miloš Jovanović:Hi Michael,  Please follow this guide and it should be solved : Are You Getting “The link you followed has expired” Error in WordPress? If our article does not load for any reason, you can also ... Carolyn Knight WpDatatables support ticket ignoredClosed   wpDataTables   Updated February 26, 2025 at 8:04am   12 Most recent comment from Aleksandar Vuković:Understood, Uriahs, thanks for letting us know. I marked those tickets as unread and my colleague should be getting back to you soon. Once again, sorry for the inconvenience. I also want to thank ever ... Chairul no one responded our ticket nearly two monthsClosed   wpDataTables   Updated February 25, 2025 at 10:53pm   2 Most recent comment from Miloš Jovanović:Hello, As mentioned on the other tickets, my sincere apologies, we had serious issues with this Support ticketing system.We will soon switch to a new one, and this one seems to be fixed, but you can a ... Harshit Singh Ahuja Table width and responsivenessClosed   wpDataTables   Updated February 25, 2025 at 12:18pm   2 Most recent comment from Miloš Jovanović:Hi Harshit,Can you please show us more details/steps, what you tried so far and what is the end goal?- Please also confirm what is the table type, is it perhaps a Simple table or another one, like Man ...