We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Anthony Why can't I make a chart from a Simple Table?   wpDataTables   Updated March 10, 2025 at 2:35am   2 Most recent comment from Miloš Jovanović:Hi Anthony, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Jens Eisemann Problems with saving links   wpDataTables   Updated March 9, 2025 at 2:39pm   1 Most recent comment from Jens Eisemann:Hello, Links are always saved or displayed several times. If I try to update this record with: https://acn.ionos.de/aff_c?offer_id=2&aff_id=4966&url_id=11 and open the reacord again I found this va ... Jens Eisemann temporary bugfix   wpDataTables   Updated March 9, 2025 at 2:37pm   1 Most recent comment from Jens Eisemann:Hello Miloš, I have a question about an old bug fix. You sent me a code a long, long time ago to solve a pop-up problem. I would have thought that it had been built into the product by now. Could you ... Jens Eisemann Tag - "aria-label" is undefined   wpDataTables   Updated March 9, 2025 at 2:36pm   1 Most recent comment from Jens Eisemann:Hi Milos, could you please check why the HTML-tag "aria-label" has so many spaces and then the word "undefined" added? That must be an error. That is not SEO friendly and also not helpful for users w ... Kate table still reloading upon scrollClosed   wpDataTables   Updated March 6, 2025 at 2:33pm   1 Most recent comment from Kate:I submitted a ticket last month and was told the update would fix this. It did not. The table continues to reload when you scroll to the bottom.I've messed with caching and tons of other setting ... Uriahs Conditional formatting "set cell content" adopting prefixClosed   wpDataTables   Updated March 6, 2025 at 12:33pm   6 Most recent comment from Miloš Jovanović:Hi Uriahs, You're welcome. Thanks again fo the suggestion and feedback.If anything else comes up, don't hesitate to create additional tickets. Uriahs How to create conditional formatting based on more than one column valueClosed   wpDataTables   Updated March 6, 2025 at 12:33pm   4 Most recent comment from Miloš Jovanović:Hi Uriahs, You're welcome. If anything new comes up, as you know, don't hesitate to open new tickets. Alex ampersand in data, problem when searching and filteringClosed   wpDataTables   Updated March 6, 2025 at 12:19pm   4 Most recent comment from Miloš Jovanović:Hi Alex, You are right, thank you for reporting this.This symbol is behaving differently; it is the opposite behaviour as that known bug we have with some other special characters.The bug we know is ... Jameel Muhammad Dahiru Question on shortcodes for individual cells of a table.Closed   wpDataTables   Updated March 3, 2025 at 5:43pm   5 Most recent comment from Jameel Muhammad Dahiru:[wpdatatable_cell table_id=9 row_id=1 column_key=recurrentexpenditure column_id=wdt_ID column_id_value=1 sort =1] When I use the above shortcode, I get the error message that the provided column_i ... Joseph Atherton Table locks up the browser pageClosed   wpDataTables   Updated March 3, 2025 at 1:39pm   1 Most recent comment from Joseph Atherton:The tables have started to malfunction. The tables appear for part of the screen but scrolling further down is whitespace (possibly because the browser has crashed).The page ht ... Rochelle test Victor Adding checkbox HTML inside cell no longer worksClosed   wpDataTables   Updated March 3, 2025 at 10:22am   2 Most recent comment from Miloš Jovanović:Hello,I found the ticket and we responded to it now :https://tmsplugins.ticksy.com/ticket/3763850.In short, this is not possible with any built-in options/features, but if you have coding skills, you ... Rochelle test Victor Include a checkbox in a cellClosed   wpDataTables   Updated March 3, 2025 at 10:20am   3 Most recent comment from Miloš Jovanović:Hello,My sincerest apology, we had some big issues with this ticketing system, some tickets got marked as 'replied' when they did not get a reply and we did not see it.It seems it is resolve ... TOM SACCENTI Data HistoryClosed   wpDataTables   Updated February 28, 2025 at 6:27pm   1 Most recent comment from TOM SACCENTI:We use the table to log when a tech come on duty, but then when they leave we just delete him out of the table. He is added through a drop down cell that has all the techs in it. Is there a way to run ... Alfred HIPKINS Bad table displayClosed   wpDataTables   Updated February 28, 2025 at 4:21pm   3 Most recent comment from Alfred HIPKINS:Thank you. My intent was to only allow users to edit their own entries. I did not register the 'See' element of this restriction. Related question: when you restrict view to their own entrie ... Jonathan Raybon Adjusting FilteringClosed   wpDataTables   Updated February 28, 2025 at 3:45pm   4 Most recent comment from Miloš Jovanović:Hi Jonathan, I am delighted to hear that this has been resolved. Thank you for letting us know.If there is anything else that we can assist with, please don't hesitate to create new tickets.   � ...