We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ronnie Kartman Not sure if I have access to pro version   wpDataTables   Updated April 1, 2025 at 12:38pm   2 Most recent comment from Miloš Jovanović:Hi Ronnie, Apologies for the late reply.   Yes, when you upgrade the licence (If you had Starter/or Standard premium), or if you had the Lite/free version installed, you need to download your Pro lic ... Jose Lacal Passing variables to API, retrieve JSON result into Table / Chart.   wpDataTables   Updated April 1, 2025 at 12:49am   1 Most recent comment from Jose Lacal:Hello:I am able to retrieve data from an API endpoint and to display the JSON result in a wpDataTable table / chart.Now I need to be able to send variables to the API endpoint.Use case:* User types a ... Kevin Lawrence Query stopped working after latest release   wpDataTables   Updated March 31, 2025 at 6:41pm   2 Most recent comment from Kevin Lawrence:I removed the +1 from the CURDATE and it works again.This had been working fine for months and months until I updated the plugin this morning. Michael wpDatatables <-> Supabase   wpDataTables   Updated March 31, 2025 at 1:13pm   2 Most recent comment from Miloš Jovanović:Hello Michael, My sincerest apologies—we encountered significant issues with our ticketing system. Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, whi ... Michael Withdraw from the purchase of this plugin.   wpDataTables   Updated March 27, 2025 at 8:27pm   4 Most recent comment from Miloš Jovanović:Hello Michael, We’ve just processed your refund. The funds should be back in your account within the next few business days, depending on your payment provider. We appreciate your time with us and w ... Thomas Buchstaetter String Multiselect Box Populates with Admin Page Placeholder Data in Front-end Instead of Current Table Data   wpDataTables   Updated March 26, 2025 at 5:20pm   4 Most recent comment from Miloš Jovanović:Hi Thomas, My sincere apologies for this. We are having serious issues with this ticketing system, the notification for certain tickets are not being seen, and we only see them when the user writes ag ... Samuel Jacob Sánchez Avalos Google Drive connection   wpDataTables   Updated March 26, 2025 at 3:40pm   2 Most recent comment from Miloš Jovanović:Hello, Google recently updated its security policies, which affects how Google Sheets connect to third-party applications like wpDataTables. If your spreadsheet was created before this change, it wil ... Angela Atherton Trouble with purchase code in WordPress   wpDataTables   Updated March 26, 2025 at 11:52am   2 Most recent comment from Miloš Jovanović:Hi Angela, We just responded to your original ticket, so please check it out here : https://tmsplugins.ticksy.com/ticket/3835861.As mentioned on that reply, my sincere apologies, we had some serious i ... Lana Max Character Length on DB ColumnClosed   wpDataTables   Updated March 26, 2025 at 11:46am   6 Most recent comment from Miloš Jovanović:Hi Lana, I read the awesome review, thank you so much, it truly means a lot to us! :)  If anything else comes up, please don't hesitate to open new tickets. Thanks again! Nixon Eli Monthly   wpDataTables   Updated March 25, 2025 at 5:06pm   2 Most recent comment from Miloš Jovanović:Hi Nixon, First, I sincerely apologize for the delayed response. We've been experiencing an unusually high number of tickets, and I appreciate your patience. Could you please clarify a few points ... Joe Add new row to trigger webhook   wpDataTables   Updated March 24, 2025 at 3:50pm   2 Most recent comment from Miloš Jovanović:Hi Joe, We don't have a built-in solution, but we do have a number of custom hooks which you can use, I believe one of them should be able to achieve what you described. This falls under custom w ... Sigurd Google Sheets Authorizatino   wpDataTables   Updated March 24, 2025 at 12:40pm   2 Most recent comment from Miloš Jovanović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Mike Fuchsman Formidable Forms Integration   wpDataTables   Updated March 21, 2025 at 8:57pm   1 Most recent comment from Mike Fuchsman:If you type in R011303 in the top most Contract No. field tied to the Wpdatatables database you will see the database data come up for that contract number. You can also see the first form field in th ... Mike Fuchsman Product Capability   wpDataTables   Updated March 21, 2025 at 8:45pm   2 Most recent comment from Mike Fuchsman:This has been resolved. Mike Fuchsman Column Set As Integer Not Allowing Me to Change/Edit   wpDataTables   Updated March 21, 2025 at 7:07pm   1 Most recent comment from Mike Fuchsman:I have an editable column set for integer with inline editing. I change the number from 0 to 4, hitting enter does not enter the number so I click the mouse outside of the window, and the number chang ...