We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mateusz Kopacz Filtering issuesClosed   wpDataTables   Updated February 3, 2025 at 2:41pm   2 Most recent comment from Miloš Jovanović:Hi Mateusz, Apologies for replying so late.   Sorry to disappoint you, but at this time, we don't have any built-in solution to achieve a translation of the filter values for a table.We also don ... Barnabás Nagy Manual refresh for table on front-endClosed   wpDataTables   Updated February 3, 2025 at 2:41pm   4 Most recent comment from Barnabás Nagy:Dear Milos,Thank you for your reply! However, as busy as the developers are, an official solution is still needed, as this would be an important feature and the workarounds outlined are not guaranteed ... Edy Cannot update a tableClosed   wpDataTables   Updated February 3, 2025 at 5:02pm   2 Most recent comment from Edy:Wordpress omgevingHome URL:https://bidavo.flanderscrewservices.beSite URL:https://bidavo.flanderscrewservices.beWP inhoud pad:/data/sites/web/flanderscrewservicesbe/subsites/bidavo.flanderscrewservice ... Melina Hover over TooltipClosed   wpDataTables   Updated February 3, 2025 at 11:42am   11 Most recent comment from Miloš Jovanović:Hi Tymek, Thank you very much for sharing this solution you created.It will be useful for other users who need the same use case.I will also pass it to our developer Team for future improvements, it w ... Jim Filter issuesClosed   wpDataTables   Updated February 3, 2025 at 11:04am   2 Most recent comment from Miloš Jovanović:Hi Mr Jim, Apologies for replying so late. Thank you for your patience.A use case like this falls under a custom solution. That is not fully covered by our support, but I will do my best to advise you ... Mark Olbert data updating and axis formattingClosed   wpDataTables   Updated January 30, 2025 at 9:49pm   5 Most recent comment from Miloš Jovanović:Hello again Mark,I did not see your reply right away, just wanted to add that detail - so we kind of wrote at the same time, I guess.I can completely understand if you left some negative reviews onlin ... Mark Olbert Lousy SupportClosed   wpDataTables   Updated January 30, 2025 at 9:44pm   2 Most recent comment from Miloš Jovanović:Hi Mark,My sincere apologies for all the waiting time.I just replied to the original ticket, if you can please check it out :https://tmsplugins.ticksy.com/ticket/3809268/.We will keep following up the ... Shannon Barnes Max value for integerClosed   wpDataTables   Updated February 14, 2025 at 7:11pm   2 Most recent comment from Shannon Barnes:Hello TMS Plugins team - following up on this item, is this something you can help with? Brian Milnes ZipStream errorClosed   wpDataTables   Updated January 30, 2025 at 2:26pm   5 Most recent comment from Miloš Jovanović:Hi Brian, You are right - I spoke with our developer Team and they confirmed, it is indeed a conflict with the ZipStreams versions. A task has been created for our developers. They will work on upgrad ... Stephen Google sheet import data / graphicsClosed   wpDataTables   Updated January 30, 2025 at 2:12pm   2 Most recent comment from Miloš Jovanović:Hello, Thank you very much for the kind words about the Plugin, we appreciate it. :)We replied to the original ticket, so let's please keep following up there : https://tmsplugins.ticksy.com/tick ... Randy Miller Column Filtering Options Box Not WorkingClosed   wpDataTables   Updated January 30, 2025 at 1:45pm   4 Most recent comment from Miloš Jovanović:Hi Randy, No problem at all, you can always double-check anything you're not sure, we will always be happy to advise.I can see this one is resolved, so we can close it - but we will go over your ... Peter Ballasiotes Filter range slider selector not workingClosed   wpDataTables   Updated January 29, 2025 at 10:46pm   1 Most recent comment from Peter Ballasiotes:The filter range slider selector not working for float value numbers. It only seems to work using integers. When I select the range slider it seems to break the table and sorting functionality. Can yo ... Bogdan Michitele Can't update existing tablesClosed   wpDataTables   Updated January 29, 2025 at 9:59am   5 Most recent comment from Bogdan Michitele:Hi again Milos, Here is the full error message being displayed: https://drive.google.com/file/d/17E3BMYimX7CdSx7gwL5ThMSk4skDWzI_/view?usp=sharingBest, Bogdan Adrian Ghio Local time zoneClosed   wpDataTables   Updated January 28, 2025 at 1:46pm   2 Most recent comment from Miloš Jovanović:Hi Adrian, Sorry to disappoint you, but at this time, we don't have any built-in solution to achieve this kind of a use-case, as you described, the time/date calculated with the user's local ... Daniel Supraner Refund PleaseClosed   wpDataTables   Updated January 28, 2025 at 11:47am   9 Most recent comment from Miloš Jovanović:Hi Daniel, You're very welcome, I am happy to advise. :)Let me know how it goes and if you don't see the funds in the payment account. It was processed approximately 23 hours ago, so if you ...