We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Luke Gilde Google Sheets   wpDataTables   Updated March 17, 2025 at 3:36am   2 Most recent comment from Miloš Jovanović:Hello, Apologies for all the waiting time. Thank you for your patience.   Google has recently updated its security policies, affecting how Google Spreadsheets connect to third-party applications. As ... Alaa Al Refai Google Sheet is no longer working   wpDataTables   Updated March 13, 2025 at 9:39pm   10 Most recent comment from Alaa Al Refai:Hi Milos:I confirm the solution is worked perfectly.thank you LT Default Rows per Page   wpDataTables   Updated March 13, 2025 at 10:23am   3 Most recent comment from LT:Hello, Miloš You no longer see the problem because I solved it manually. Some table rows appeared with “style {display: none}” and I had to manually put “display: table-row” in the manual CSS ... Komar Duplicate entry '0' for key 'id'   wpDataTables   Updated March 13, 2025 at 4:02am   1 Most recent comment from Komar:I use formula column1. I can edit the setting, give me Duplicate entry '0' for key 'id'2. using SUM. I can't get any result Marshall Gershon Google Sheet COnnection Issue   wpDataTables   Updated March 12, 2025 at 9:23pm   3 Most recent comment from Miloš Jovanović:Hello guys, Thank you for reporting this.Yes, we have multiple users having the issue, and we also reproduced it. Here is what we have found so far :The demo sheet from our documentation was created ... Sofia German Translation   wpDataTables   Updated March 12, 2025 at 8:57pm   11 Most recent comment from Miloš Jovanović:Hi Andreas, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets.   I wanted to ... Jens Eisemann Open tickets   wpDataTables   Updated March 12, 2025 at 8:29pm   1 Most recent comment from Jens Eisemann:When will my open tickets be processed? Ricardo Enrique Maduro Error when installing plugin   wpDataTables   Updated March 12, 2025 at 6:36pm   2 Most recent comment from Miloš Jovanović:Hello,  Please follow this guide and it should be solved : Are You Getting “The link you followed has expired” Error in WordPress?   You can also check other, manual ways to install here : Inst ... Jean-Marc Hans [Feature Request] Option to Sort Tables Alphabetically in the Divi Module   wpDataTables   Updated March 12, 2025 at 10:09am   1 Most recent comment from Jean-Marc Hans:Hello wpDataTables Team, I’m using wpDataTables with Divi, and I’d like the ability to sort my tables alphabetically (by title) instead of by ID when selecting a table in the Divi module. Right no ... Paige Roering Table wont Import   wpDataTables   Updated March 11, 2025 at 9:21pm   1 Most recent comment from Paige Roering:I am working on importing an inventory table using wptables and I get most of the way through the process, but none of the drop down menus or the "create the table" button work. Michael Januszewski Errors with MariaDB 10.xx   wpDataTables   Updated March 11, 2025 at 6:55pm   1 Most recent comment from Michael Januszewski:It appears that wpDataTables is not compatible with MariaDB 10.11.x.  I am attempting to relocate my website from WPEngine (which is running MySQL 8.0.40) to Rocket.net.  On Rocket.net, which is run ... Michael No one is responding to tickets.   wpDataTables   Updated March 11, 2025 at 2:34pm   2 Most recent comment from Miloš Jovanović:Hi Michael, My apologies once again for all the waiting time.We just responded to the ticket now and we sent you an Email, due to technical difficulties with this ticketing system.Thank you once again ... Michael Highstocks Stocks   wpDataTables   Updated March 11, 2025 at 2:17pm   6 Most recent comment from Miloš Jovanović:Hi Michael, My sincerest apologies—we encountered significant issues with our ticketing system. Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, which ... Marco Angaroni Search box placeholder text   wpDataTables   Updated March 11, 2025 at 1:09pm   1 Most recent comment from Marco Angaroni:Hello, I need to change the text of the search box which is now "Tabella di ricerca" and I would like to change it to "Ricerca nella lista delle prove disponibili". Could you help me? I have also upgr ... Michał Goluch Integration with Google Sheet and display of selected rows   wpDataTables   Updated March 12, 2025 at 9:16am   2 Most recent comment from Michał Goluch:I don't see your commitment to answering my question, but what's interesting is that people have problems with the application and you ignore it, please answer whether your support works on ...