We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

James Schrage Front end edit not functionalClosed   wpDataTables   Updated February 18, 2025 at 12:00pm   2 Most recent comment from Miloš Jovanović:Hello James, My sincerest apology, there was an issue on your original ticket regarding this subject.We just replied to it now, can you please check out our reply and let's keep following up ther ... Dale Error "Service Unavailable" displaysClosed   wpDataTables   Updated February 18, 2025 at 11:11am   3 Most recent comment from Miloš Jovanović:Hi Dale, When we visit the Page now, the table loads for us as non-logged users as well, so we can't see any issues.The issue you described, how it happened in that moment, such as you were able ... Frank McCravy Installing Standard version into WordPressClosed   wpDataTables   Updated February 18, 2025 at 10:08am   4 Most recent comment from Miloš Jovanović:Hello, My apologies, here is a working link : https://tmsplugins.ticksy.com/article/15699/.If that does not work for any reason, you can also check this guide from wpBeginners for the same issue : htt ... Yvonne Everett wpDataTables phone formatting to click to call on mobileClosed   wpDataTables   Updated February 18, 2025 at 7:50am   1 Most recent comment from Yvonne Everett:HelloI have two members tables on my website.  Both source their data from the same SQL view, but the presentation differs slightly (different user needs). In the first table, when viewed on mobile ... MR S Ravisangar Compatability of wpdatables with portfolio pluginClosed   wpDataTables   Updated February 14, 2025 at 5:22pm   2 Most recent comment from Miloš Jovanović:Hello, I am sorry to disappoint you, but we don't have a native integration with any portfolio Plugin.I am not familiar with how portfolio Plugins are used exactly and where their data is stored, ... Jorge Menendez integration and synchronization with google sheetsClosed   wpDataTables   Updated February 14, 2025 at 12:05am   1 Most recent comment from Jorge Menendez:Hi I bought the license because I would like to create a tool, so that1.- employees request the approval of a trip through a Form2.- HR approves or rejects the trip from the Front End (not the back e ... Michael Montefusco 2. Conditional FormattingClosed   wpDataTables   Updated February 13, 2025 at 2:53am   2 Most recent comment from Miloš Jovanović:Hi Michael, If you mean to make one Conditional Rule look through multiple cell values, at the moment that is not possible.For each Conditional Rule, it can only be set up for one Column at a time, an ... Michael Montefusco Kanbans and CalendarsClosed   wpDataTables   Updated February 13, 2025 at 2:48am   2 Most recent comment from Miloš Jovanović:Hi Michael, I am not familiar with Kanban board functionality, but just read about it to at least get acquainted with the use case and it seems this is something like a project management tool.As you ... Erik Allen Upgrade didn't workClosed   wpDataTables   Updated February 12, 2025 at 2:22pm   6 Most recent comment from Miloš Jovanović:Hi Erik, I believe there could be a better way.I can see from that screenshot, this is a Simple table type.With this table type, there is no way for you to synchronize any kind of data source.But, wit ... Chris Dyer I need my image link to be an overlay, not open in a new windowClosed   wpDataTables   Updated February 12, 2025 at 12:06am   3 Most recent comment from Chris Dyer:Hi Miloš, The issue with using the built-in method is that I don’t want the image showing in the table. I want my users to click on a word like “pic” or “image” and then the image appears i ... Chris Dyer Conditional Formatting for TextClosed   wpDataTables   Updated February 11, 2025 at 10:36pm   7 Most recent comment from Miloš Jovanović:Hi Chris, We are delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets. Have a great da ... Chris Dyer Custom rows per page shows bulletsClosed   wpDataTables   Updated February 11, 2025 at 10:35pm   7 Most recent comment from Miloš Jovanović:Hi Chris, You're welcome, we are happy to see this helped. I will pass the thanks to Aleksandar for coming up with the Custom CSS solution and we will make note of this for other users who might ... Ray Lavery using dynamic user dataClosed   wpDataTables   Updated February 11, 2025 at 12:05am   2 Most recent comment from Miloš Jovanović:Hi Ray, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your patien ... Mary Welch hidden rows not showingClosed   wpDataTables   Updated February 10, 2025 at 2:06pm   2 Most recent comment from Miloš Jovanović:Hi Mary, Yes, this is currently how the Conditional works, if you visually set the rows which fall under this criteria to hide.They are only visually hidden, but the table will still 'count them& ... Erez Sorting of Manual TableClosed   wpDataTables   Updated February 10, 2025 at 12:24pm   2 Most recent comment from Miloš Jovanović:Hi Erez, If you simply wish to set a column which the table uses to sort by on load : Each column has a “Default sorting column” switch in our Column settings/Sorting.  If you enable this switch ...