We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mark Olbert Customizing Scatter PlotClosed   wpDataTables   Updated February 25, 2025 at 11:59am   10 Most recent comment from Miloš Jovanović:Hi Mark, Thank you for this feedback. I will do my best to clarify the situation regarding your license and subscription. License & Refund:Since we processed your refund, your license was automatical ... Peter Reilly table cellsClosed   wpDataTables   Updated February 24, 2025 at 2:27pm   4 Most recent comment from Miloš Jovanović:Hi Peter, You're welcome. Thank you for the feedback. Yes, our developers are planning to add some customization options for the loader, but we can't say an ETA on it.If any new question com ... Dmitry ShortcodeClosed   wpDataTables   Updated February 24, 2025 at 12:03pm   6 Most recent comment from Miloš Jovanović:Hi Dmitry, You're welcome, I hope that helps to at least point out some of our limitations and how this feature has been originally designed to be used, but I did my best to also share a custom w ... Mkt-JA Access in WP Dashboard Side Navigation MenuClosed   wpDataTables   Updated February 24, 2025 at 11:55am   2 Most recent comment from Miloš Jovanović:Hello, We don't have a built-in option which can set specific User Roles to be able to see/create/edit Tables/Charts on the Back-End. At the moment, only Administrators can see the Tables on Back ... Mourad Bouraoui dropdown filter for a chartClosed   wpDataTables   Updated February 24, 2025 at 11:45am   8 Most recent comment from Miloš Jovanović:Hi Mourad, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets.     I wanted t ... Mark Olbert Using in PatternsClosed   wpDataTables   Updated February 24, 2025 at 11:21am   2 Most recent comment from Miloš Jovanović:Hi Mark, Thank you for this report. Currently, wpDataTables' Table and Chart blocks are designed to function dynamically within individual posts/pages, allowing for interactions such as filtering ... Mark Olbert FiltersClosed   wpDataTables   Updated February 24, 2025 at 11:07am   2 Most recent comment from Miloš Jovanović:Hi Mark, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Chaz Stevens Woocommerce Add To Cart BrokenClosed   wpDataTables   Updated February 23, 2025 at 6:43pm   1 Most recent comment from Chaz Stevens:The add to cart button works when the tables plugin is disabled, and stops working when enabled.Any hints? camille labrie plugin not leading. circle loading for hours. i uninstalled the plugin, re-installed it, restarted my computer, nothing workedClosed   wpDataTables   Updated February 21, 2025 at 10:19pm   1 Most recent comment from camille labrie:plugin not loading. circle loading for hours. I uninstalled the plugin, re-installed it, restarted my computer, nothing worked. The dashboard works but none of the other tables. Can't create a ta ... Rodolfo Table Feature QuestionsClosed   wpDataTables   Updated February 25, 2025 at 9:43pm   2 Most recent comment from Rodolfo:Can someone answer these questions? Michiel Maandag Search syntax global searchClosed   wpDataTables   Updated February 20, 2025 at 8:44pm   9 Most recent comment from Miloš Jovanović:Hi Michiel, Just a small follow up. Thank you for adding the suggestion, it is a great idea for a future feature indeed. :) As you know, if anything else comes up, please don't hesitate to open n ... David Folkerson Limit filters to what's already filteredClosed   wpDataTables   Updated February 20, 2025 at 8:40pm   2 Most recent comment from Miloš Jovanović:Hi David, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Anton Theunissen Chart not correct;ly displayedClosed   wpDataTables   Updated February 19, 2025 at 3:10pm   25 Most recent comment from Miloš Jovanović:Hi Anton, Just a small follow-up, we launched the official update which contains this fix, so going forward, you won't need to repeat these steps. :)Thank you again for all your patience and unde ... Jens Eisemann open tickets and bugs for three monthsClosed   wpDataTables   Updated February 18, 2025 at 10:24pm   1 Most recent comment from Jens Eisemann:Please edit my open tickets.https://tmsplugins.ticksy.com/ticket/3799224/https://tmsplugins.ticksy.com/ticket/3774068/ https://tmsplugins.ticksy.com/ticket/3774067/ https://tmsplugins.ticksy.com/ticke ... Maciej Splisgart wdt_created_by and wdt_last_edited_byClosed   wpDataTables   Updated February 18, 2025 at 1:39pm   2 Most recent comment from Miloš Jovanović:Hi Maciej, For our Manual table type - The columns such as "created by" and "last edited by" are created by default and they are hidden.The wdt_ID is also a Manual table exclusive feature.We add this ...