We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Abel McBride Filtering QuestionClosed   wpDataTables   Updated January 28, 2025 at 10:57am   2 Most recent comment from Miloš Jovanović:Hi Abel, My sincerest apologies, we had some issues with the notifications of our ticketing system. Some tickets got flagged as replied, when the reply did not properly get sent.Unfortunately, your ti ... Amer Ahmed Cache not updatingClosed   wpDataTables   Updated January 27, 2025 at 9:04pm   4 Most recent comment from Miloš Jovanović:Hi Amer, My sincere apologies for all this waiting time. There was an issue for notification with our ticketing system. We solved it so it should not happen again.Please check my reply on the original ... Jonathan C Reif Hiding table before filterClosed   wpDataTables   Updated January 27, 2025 at 12:06pm   2 Most recent comment from Miloš Jovanović:Hi Jon, My sincere apologies, there was an issue on the original ticket.I replied to it now, and let's please keep following there : https://tmsplugins.ticksy.com/ticket/3801064Thank you very muc ... Sophie support with formula columnClosed   wpDataTables   Updated January 27, 2025 at 11:30am   3 Most recent comment from Miloš Jovanović:Hi Sophie, Just wanted to update - I replied to the original ticket after doing some tests on your Site.Let's please follow up on that ticket and we can close this one.Thank you again for all you ... Randy Miller Staging Site Account Needed?Closed   wpDataTables   Updated January 27, 2025 at 10:23am   4 Most recent comment from Miloš Jovanović:Hi Randy, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your pati ... Jose M Barbosa Table update on buttonClosed   wpDataTables   Updated January 26, 2025 at 8:27pm   1 Most recent comment from Jose M Barbosa:Hi, I am trying to create a button on a page where the plugin wpdatatables is working, showing th table contents. When the button is pressed I want to do something similar to this code  The table al ... Blue Door Consulting How to allow Editor roles access to wpDataTablesClosed   wpDataTables   Updated January 24, 2025 at 10:46am   2 Most recent comment from Miloš Jovanović:Hello, We don't have a built-in option which can set specific User Roles to be able to see/create/edit Tables/Charts on the Back-End. At the moment, only Administrators can see the Tables on Back ... Stephan Cloning/migrating a table to another siteClosed   wpDataTables   Updated February 6, 2025 at 2:39pm   3 Most recent comment from Miloš Jovanović:Hi Stephan, My sincere apologies that this took so long. Thank you for your patience.I spoke with our developers about this subject.That instruction we had before is pretty old, and in the meantime, d ... Frederik Filtering XML data various tablesClosed   wpDataTables   Updated January 24, 2025 at 9:17am   2 Most recent comment from Frederik:Here's the question made simpler:• I have one xml sheet with various products• I need tables that can filter from this XML, preferably based on product name.Example:One one page I need a tabl ... Mo Marid RefundClosed   wpDataTables   Updated January 25, 2025 at 9:12am   2 Most recent comment from Mo Marid:hello Peter Ballasiotes Filter range slider selectorClosed   wpDataTables   Updated January 28, 2025 at 1:05am   6 Most recent comment from Peter Ballasiotes:Hey Milos,Its been 5 days and wanted to check in. I need to get this slider functional soon. Any update on what is causing this issue?Thanks Peter Hamby GoDaddy Cache IssuesClosed   wpDataTables   Updated January 22, 2025 at 11:35pm   3 Most recent comment from Peter Hamby:Thanks for the reply!How do I get to the place to follow this instruction - I'm in phpMyAdmin and I can't find where to do this: Please go to ../wp-content/plugins/wpdatatables/source/clas ... Sigurd Chart Legend and Number FormatClosed   wpDataTables   Updated January 22, 2025 at 6:54pm   6 Most recent comment from Sigurd:Hi Milos! Thank you for your swift reply, I managed to find a workaround.However, I already encountered the next challenge:https://diamantagentur.de/6-krappen-ohrstecker-filigran-anfertigung/The wpdat ... Jason King filter search bug reportClosed   wpDataTables   Updated January 22, 2025 at 3:16am   3 Most recent comment from Jason King:Hi Milo, Please see the image attach this is our original setting. The SQL query is correct, no error. 2nd attach: table look like this. Country is foreign key. 3rd attach show the foreign key s ... Bruce Hooke Default to showing last month of dataClosed   wpDataTables   Updated January 24, 2025 at 2:13am   2 Most recent comment from Bruce Hooke:I found a solution that works for me. What I did was create a custom shortcode that uses PHP to calculate the right date range. The start date then gets fed to wpDataTables by r ...