We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jonathan Displaying custom fieldsClosed   wpDataTables   Updated February 10, 2025 at 4:03am   5 Most recent comment from Miloš Jovanović:Hi Jonathan, You're welcome.Let me know how it goes, we will be here if further assistance is needed.Thank you. Kat Kavanagh How can I import the colours from conditional formatting from Google sheets?Closed   wpDataTables   Updated February 7, 2025 at 3:45pm   2 Most recent comment from Miloš Jovanović:Hi Kat, As mentioned on this Documentation, formatting applied in the original file (font families, color, size, fill color, etc.) will not be copied over to the wpDataTable, but you can make whatever ... Greg ChargebackClosed   wpDataTables   Updated February 7, 2025 at 1:45pm   1 Most recent comment from Greg:I recently purchased a Pro Lifetime copy of wpDataTables on the premise of "premium support". I initiated a support ticket nine (9) days ago and again three (3) days ago with Zero response. This is un ... Evgeniy Orlov How to create a search widget?Closed   wpDataTables   Updated February 7, 2025 at 10:09am   2 Most recent comment from Miloš Jovanović:Hi Evgeniy, If I understood, you wish to make Page A with the two column filters and a 'search button', then when the user clicks 'search', to get redirected to another page with t ... Evgeniy Orlov How to create range and radio filtersClosed   wpDataTables   Updated February 7, 2025 at 10:03am   4 Most recent comment from Miloš Jovanović:Hi Evgeniy, As mentioned on the other tickets which have been waiting for a long time, my sincere apologies, we had some issues for notifications on this ticketing system.It has been resolved, so it s ... Evgeniy Orlov table example download not possibleClosed   wpDataTables   Updated February 7, 2025 at 9:54am   2 Most recent comment from Miloš Jovanović:Hi Evgeniy, Can you please elaborate in more details, which table examples are you referring to exactly, can you send me the URL of the Page where the table is?I presume perhaps from some Documentatio ... Evgeniy Orlov wpDataTables table tools (export) vs. Report BuilderClosed   wpDataTables   Updated February 6, 2025 at 7:27pm   2 Most recent comment from Miloš Jovanović:Hi Evgeniy, As mentioned on the other tickets which have been waiting for a long time, my sincere apologies, we had some issues for notifications on this ticketing system.It has been resolved, so it s ... Evgeniy Orlov How to render JS and HTML based on DB fieldsClosed   wpDataTables   Updated February 6, 2025 at 7:05pm   3 Most recent comment from Miloš Jovanović:Hi Evgeniy, My sincerest apologies, there was an error on several tickets with notifications and we did not see the users have replied to them.This should not happen again for new tickets. Thank you v ... Ian Please respond to private support requestsClosed   wpDataTables   Updated February 6, 2025 at 5:24pm   4 Most recent comment from Chris Dyer:It hasn't been resolved for me. I've had one opened for a month and nothing but crickets. ITSUMI SANWAN issue with direct Import from excel/csvClosed   wpDataTables   Updated February 6, 2025 at 2:14pm   2 Most recent comment from Miloš Jovanović:Hello,1. In regards to this issue where some rows are not fully imported, as you described, can you please send me this source file - you can send both the CSV and Excel versions and we can try to rep ... Melanie Williams wpdatable_cellClosed   wpDataTables   Updated February 3, 2025 at 10:42pm   1 Most recent comment from Melanie Williams:I have a wpdatatable defined with a SQL statement that requires parameters to be passed in.  How do I pass parameters to this wpdatatable with the wpdatable_cell call?This is the statement I'm ... Mateusz Kopacz Filtering css/appearance issueClosed   wpDataTables   Updated February 5, 2025 at 11:07pm   6 Most recent comment from Miloš Jovanović:Hi Mateusz, I can confirm our QA Team is able to reproduce this issue, it is certainly a bug on our end.Here is the description our QA made of the behaviour/how they isolated it, etc : When the "Show ... Richard Hyjack editing fields that now html codeClosed   wpDataTables   Updated February 20, 2025 at 7:33pm   9 Most recent comment from Richard Hyjack:have you had chance to look at yet for Master Details Tables? Gloria display checkboxes in a wpdatatableClosed   wpDataTables   Updated February 3, 2025 at 5:25pm   1 Most recent comment from Gloria:Hello,After upgrading to version 7.1 i am no longer able to display checkboxes in my wpdatables in order to trigger javascript actions (please see attached png). This feature is very essential.I haven ... Alberto Fauro Collapsed menu does not stay opened in pages with wpDatatables with filtersClosed   wpDataTables   Updated February 3, 2025 at 3:12pm   1 Most recent comment from Alberto Fauro:if you go to any page in the 'report' sectionfor example Report -> Eventi -> Elenco Completo Eventi (if you want to test it you will need to login with an account, please write me to get i ...