We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

andrea Advanced column filters issue   wpDataTables   Updated April 8, 2025 at 10:39am   2 Most recent comment from Miloš Jovanović:Hello, First of all, I sincerely apologize for the delayed response. We've been experiencing an unusually high number of tickets, and I'm truly sorry it has taken longer than usual to get ba ... Tim Schroeder SQL queriesClosed   wpDataTables   Updated April 8, 2025 at 10:23am   2 Most recent comment from Miloš Jovanović:Hi Tim, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Brent deMoville Backend editing   wpDataTables   Updated April 8, 2025 at 10:21am   2 Most recent comment from Miloš Jovanović:Hi Brent, My sincere apologies for all the waiting time on your tickets.In regard to this issue, I can see you opened a new ticket where we discussed this in more details.In short, yes, editing is not ... Brent deMoville Future integrations   wpDataTables   Updated April 8, 2025 at 10:19am   2 Most recent comment from Miloš Jovanović:Hello, First of all, I sincerely apologize for the delayed response. We've been experiencing an unusually high number of tickets, and I'm truly sorry it has taken longer than usual to get ba ... Mike Fuchsman Formidable Forms Breaking a single form into two forms   wpDataTables   Updated April 8, 2025 at 10:01am   2 Most recent comment from Miloš Jovanović:Hi Mike, As mentioned in the other ticket, we're currently experiencing issues with our ticketing system, which caused some delays. Thank you so much for your patience. Regarding this issue, we� ... Joe Bond Column Headers Upside Down on iphones   wpDataTables   Updated April 7, 2025 at 6:43pm   1 Most recent comment from Joe Bond:Hi, in order to make a table easier to view on desktop and tablets, I rotated the text in the header 90 degrees. The first screenshot shows that this works correctly on desktop and I can confirm on my ... Matej Google Spreadsheets   wpDataTables   Updated April 7, 2025 at 7:02am   1 Most recent comment from Matej:Hi,My Google Spreadsheets Cache is not working as it should, the Tables are not being updated. I tried it with WP Crontrol and it does not get updated. When i try it with entering the URL manually I ... HSMG How to create conditional formatting based on more than one column valueClosed   wpDataTables   Updated April 4, 2025 at 2:33pm   5 Most recent comment from Miloš Jovanović:Hello, Awesome! I’m delighted to hear this was helpful—thank you for letting me know! :) You're very welcome.   Please don’t hesitate to reach out again if anything else comes up.  You ca ... HSMG How to set Date Range Filtering Defaults to Current MonthClosed   wpDataTables   Updated April 4, 2025 at 2:33pm   4 Most recent comment from Miloš Jovanović:Hello, Apologies for the delays in our replies in this time period.Thank you for your patience.We will review your other ticket right away. kim Google Spreadheet API - Error: forbidden error   wpDataTables   Updated April 7, 2025 at 2:49pm   5 Most recent comment from Miloš Jovanović:Hello, I just wanted to let you know that our new update is live, including this improvement/fix. You can check out our updated guide in the documentation, where we've highlighted the changes. Th ... Zach Old Google Sheets no now marked Forbidden   wpDataTables   Updated April 7, 2025 at 2:54pm   8 Most recent comment from Miloš Jovanović:Hello everyone, I just wanted to let you know that our new update is live, including this improvement/fix for the Google Sheet issues. You can check out our updated guide in the documentation, where w ... Gloria downgrade to version 5.8.1   wpDataTables   Updated April 2, 2025 at 1:22pm   1 Most recent comment from Gloria:Hello,i can non longer display checkboxes in a wpdatatable column with version 7.1 as i used to do it with version 5.8.1. How can i downgrade please ? Where is the plug-in ... Inara Issue with Connecting Google Service Account to My Website (Starter Package)   wpDataTables   Updated April 2, 2025 at 9:58am   2 Most recent comment from Miloš Jovanović:Hi Inara, My sincerest apologies—we encountered significant issues with our ticketing system. Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, which ca ... Joseph Tables showing Google Sheets access errors   wpDataTables   Updated April 2, 2025 at 9:52am   10 Most recent comment from Miloš Jovanović:Hi Inara, I am sorry, I did not see right away that you are not the original ticket creator, thus I was looking at the wrong licence.The original ticket creator has a Standard licence, so he has the G ... Stanislavs Dombrovskis how to remove user data in the table?   wpDataTables   Updated April 1, 2025 at 1:48pm   2 Most recent comment from Miloš Jovanović:Hi Stanislavs, Can you confirm the table type? It looks like it's a Manual Table. For Manual Tables, there is an auto-generated field called wdt_created_by, which stores the user who created each ...