We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jens Eisemann Tag - "aria-label" is undefinedClosed   wpDataTables   Updated March 20, 2025 at 7:33pm   2 Most recent comment from Miloš Jovanović:Hi Jens, As mentioned, my sincere apologies once again for all the issues which caused such extreme waiting time on the tickets here.We will move to the new chat system (which we started using on our ... Jens Eisemann temporary bugfix   wpDataTables   Updated March 25, 2025 at 3:44pm   5 Most recent comment from Miloš Jovanović:Hello again, Jens, I wanted to follow up on the Theme conflict we discussed in the original ticket, where one of our developers provided a custom JS fix to resolve the issue with your theme. After con ... Wellington I can't capture data in WpDataTable through the API service.   wpDataTables   Updated March 19, 2025 at 9:27pm   3 Most recent comment from Miloš Jovanović:Hi Wellington, My apologies, after re-reading everything, it seems you wish to simply use our Nested JSON method to pull data from a source API?If that is the case :   1. For example, if you link the ... Michael wpDataTable modifies column type when calling the table   wpDataTables   Updated March 19, 2025 at 9:01pm   6 Most recent comment from Miloš Jovanović:Hi Michael, Thank you for sharing your feedback. I completely understand your frustration, and I appreciate your detailed input on how our SQL parser handles column type detection.   As mentioned, ou ... Angel Orenes Update the plugin   wpDataTables   Updated March 19, 2025 at 3:59pm   2 Most recent comment from Miloš Jovanović:Hi Angel, in regards to updating your plugin, the most important step is to check this option; In the main plugin settings/'Prevent deleting tables in database'. When you have that enabled, ... shikha Not able to edit entry and filter at same time   wpDataTables   Updated March 24, 2025 at 5:07pm   2 Most recent comment from shikha:i did not got any solution for this  Brian McClimens MySql join statements not working.   wpDataTables   Updated March 18, 2025 at 3:13pm   3 Most recent comment from Brian McClimens:Thank you so much for the detailed reply!It seems the main issue that I was running into had to do with columns that would have had the same name.  Using aliases did the trick.queries like the follow ... Ted Northrup can no longer access Google Sheet   wpDataTables   Updated March 17, 2025 at 6:40pm   9 Most recent comment from Miloš Jovanović:Hi guys, Google has recently updated its security policies, affecting how Google Spreadsheets connect to third-party applications. As a result, existing spreadsheets created before this change will co ... Jenna Klinner wpDataTables was unable to access data.Closed   wpDataTables   Updated March 17, 2025 at 6:32pm   5 Most recent comment from Miloš Jovanović:Hello guys, We isolated what happened and here is an update on this situation. Google has recently updated its security policies, affecting how Google Spreadsheets connect to third-party applications. ... Wendy Emerson Error when saving sql query   wpDataTables   Updated March 17, 2025 at 5:01pm   2 Most recent comment from Miloš Jovanović:Hi Wendy, First, we will cover the warning error you encountered regarding the $showCartInformation variable not being defined.   Could you please confirm if you have the latest plugin version (7.1. ... Carsten Volkmann Shortcode cells data is no longer transferred to the websiteClosed   wpDataTables   Updated March 17, 2025 at 4:27pm   3 Most recent comment from Miloš Jovanović:Hello, It seems you resolved this, so we will consider this specific ticket resolved, but please don't hesitate to open a new ticket if you encounter any issue with rendering of the single cell s ... Alexandre Lassaigne Check if variable exists before rendering tableClosed   wpDataTables   Updated March 17, 2025 at 4:21pm   2 Most recent comment from Miloš Jovanović:Hello, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3833761/ My sincere apologies once again for the issue on t ... Jeremy Tran Searching in table of SQL data   wpDataTables   Updated March 17, 2025 at 3:55pm   4 Most recent comment from Miloš Jovanović:Hey Jeremy Tran, Awesome! I’m delighted to hear this was helpful—thank you for letting me know! :) You're very welcome.   Please don’t hesitate to reach out again if anything else comes up ... Milan Google Sheets - Error   wpDataTables   Updated March 17, 2025 at 3:42am   4 Most recent comment from Miloš Jovanović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Jim Honea Support   wpDataTables   Updated March 17, 2025 at 3:41am   2 Most recent comment from Miloš Jovanović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ...