We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Morgan Wagner Visual CSSClosed   wpDataTables   Updated June 16, 2023 at 7:50pm   2 Most recent comment from Miloš Jovanović:Hi, Morgan.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Hugues Martin Sorting of dataClosed   wpDataTables   Updated June 16, 2023 at 3:15pm   10 Most recent comment from Miloš Jovanović:Hi, Hugues. We have confirmation on this. We isolated a bug for this behaviour. - This happens only for "non-server-side tables", such as tables linked to data source as Google Sheets. This issue is ... Hugues Martin SelectBoxClosed   wpDataTables   Updated June 16, 2023 at 12:42pm   13 Most recent comment from Miloš Jovanović:Hi, Hugues and Raffaele.Thank you Hugues for sharing this workaround with JS with us, that is very kind of you.I will pass this to our developers as it will most probably help them with fixing this b ... Frantoqui Add a checkbox to Select RowsClosed   wpDataTables   Updated June 16, 2023 at 8:58am   4 Most recent comment from Aleksandar Vuković:Hello Ed.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.The functionalities of the datatables.net doesn't allow us to do it yet, but our developers w ... Tristan Disable AutosaveClosed   wpDataTables   Updated June 15, 2023 at 8:04pm   2 Most recent comment from Miloš Jovanović:Hi, Tristan.Sorry to dissapoint you, butwe don't have any built-in solution to achieve this at this time.At the moment, it is not possible to set up a waiting period to edit multiple cells befor ... Raffaele Tatullo Dynamic filteringClosed   wpDataTables   Updated June 14, 2023 at 4:59pm   2 Most recent comment from Miloš Jovanović:Hi, Raffaele. If i understood, you need to have a dynamic filter on a page with data on a Chart, and to have the Chart respond to the filter? There is a workaround i will share, that you can use in o ... Arthur Krebbers User functionalities check-inClosed   wpDataTables   Updated June 13, 2023 at 8:02pm   4 Most recent comment from Miloš Jovanović:Hi, Arthur.No problem, i am happy to advise, as much as possible.Please don't hesitate to create new tickets for anything else we could assist with.Thank you. Giuliano Table tool - Customize Column visibility tooltipClosed   wpDataTables   Updated June 13, 2023 at 7:46pm   2 Most recent comment from Miloš Jovanović:Hi, Giuliano.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... mickna clickable phone linkClosed   wpDataTables   Updated June 12, 2023 at 1:36pm   2 Most recent comment from Miloš Jovanović:Hi, Michael. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Heidi Blade migrating data tablesClosed   wpDataTables   Updated June 10, 2023 at 3:17pm   2 Most recent comment from Miloš Jovanović:Hi, Heidi.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great da ... Zeba Lyra Euzebyo Date format ('d/m/y')Closed   wpDataTables   Updated June 9, 2023 at 10:42am   7 Most recent comment from Miloš Jovanović:Hi, Zeba.You're welcome, no problem at all.Understood.Of course, i spoke with our developers and will do my best to 'push' the priority on adding this,i hope that it should not pose, a ... TonyF Advanced Column Filter SizeClosed   wpDataTables   Updated June 8, 2023 at 11:55am   6 Most recent comment from Miloš Jovanović:Hi, TonyF.I am glad it helps and we covered all the remaining questions.Please don't hesitate to create new tickets for anything else we can assist with.Our policy is to keep one subject per tick ... Russell Kozik integrating database tables with forign keysClosed   wpDataTables   Updated June 7, 2023 at 7:49pm   2 Most recent comment from Miloš Jovanović:Hi, Russell.Sorry to disappoint you, but when you create a table in our Plugin which is pulling data from a Forminator Form,this is not making a new table in the SQL Database.These kind of datatable ... Daniel error on site after php 8 upgradeClosed   wpDataTables   Updated June 7, 2023 at 7:32pm   2 Most recent comment from Miloš Jovanović:Hi, Daniel.Our plugin is being tested on PHP version 8.1.13 on our Development Testing, and we can confirm that the plugin is optimized up to that version, there are no functionality issues, just som ... Adrian Gurbina Formidable form math shortcodeClosed   wpDataTables   Updated June 7, 2023 at 4:33pm   5 Most recent comment from Miloš Jovanović:Hi, Adrian. Thank you for this update, i am glad that you were able to make a workaround  with PHP Code Snippet. In the meantime, our developers took an initial look, and it seems to them it might b ...