We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mike and Stephie How to migrate a configured wpDataTables instance to a new serverClosed   wpDataTables   Updated July 26, 2023 at 4:43pm   7 Most recent comment from Miloš Jovanović:Hi Mike,i am happy to hear that you successfully cloned the wpDataTables instance, great to hear that!I can see what you mean, yes - right now we have those issues that can happen,i will pass this fe ... Chris Formatting ColumnsClosed   wpDataTables   Updated July 25, 2023 at 4:13pm   4 Most recent comment from Miloš Jovanović:Hi Chris,no problem, we will close this one as well.I spotted a new ticket, we will go through it as soon as possible,and going to follow up on it.Please don't hesitate to open new tickets if a ... Chris Date Formatting is incorrectClosed   wpDataTables   Updated July 25, 2023 at 2:02pm   3 Most recent comment from Miloš Jovanović:Hi Chris,I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with. Have a great day! ... Morten Sterregaard-Feltsen wpDataCharts - line charts x-axis editClosed   wpDataTables   Updated July 24, 2023 at 4:45pm   7 Most recent comment from Miloš Jovanović:Hi Morten,no problem, i hope that it helps.Please don't hesitate to open new tickets if anything new comes up.Thank you. Daniel Emailing ReportClosed   wpDataTables   Updated July 24, 2023 at 11:15am   2 Most recent comment from Miloš Jovanović:Hi, Daniel.We don't have any built-in solution to achieve this at this time, but you can suggest it to our developers - they will do their best to make a solution in the future. Please feel fre ... gasolinasuper Copy & Conditional formatingClosed   wpDataTables   Updated July 23, 2023 at 11:32pm   2 Most recent comment from Miloš Jovanović:Hello. We have recently launched the new Update, which includes several bug fixes, Including a fix for duplicating tables. Please update your wpDataTables to Version 5.7.1, purge cache, and let us kn ... Henry fabrice Error tablesClosed   wpDataTables   Updated July 21, 2023 at 4:57pm   2 Most recent comment from Miloš Jovanović:Hi Fabrice,did you try to generate this same Query in your Database directly,via a Database Management Tool ( Such as PHPMyAdmin and similar),and does this Query return the data you need in your data ... Maciej Radar charts formatingClosed   wpDataTables   Updated July 21, 2023 at 10:38am   2 Most recent comment from Miloš Jovanović:Hi Maciej.Every chart engine has its own layout and its settings. We use free libraries for chart engines, and they are limited as to what we can change from within the plugin's UI. You can c ... Gloria Wpdatatbles very annoying bugClosed   wpDataTables   Updated July 20, 2023 at 12:58pm   2 Most recent comment from Miloš Jovanović:Hi Gloria, my apologies, but i am not able to determine what the issue seems to be just from looking at this error message you sent.I am also not able to see anything on your related URL, it requir ... Lori Gregor Accessibility IssuesClosed   wpDataTables   Updated July 19, 2023 at 2:22pm   4 Most recent comment from Miloš Jovanović:Hi Lori,No problem, i am happy to help.Thank you once again for providing these examples.If you find any others which you have still not sent, that might be useful for our devs,so please don't h ... Martin Pechovský shortcode - type fieldClosed   wpDataTables   Updated July 18, 2023 at 4:32pm   2 Most recent comment from Miloš Jovanović:Hi Martin, can i please take a closer look at this main table, and also at the foreign Table where the values are being pulled from? I am not sure if this can work in our Plugin until we see more det ... Kyle Henriksen Can't Edit SettingsClosed   wpDataTables   Updated July 18, 2023 at 4:02pm   8 Most recent comment from Miloš Jovanović:Hi Kyle,yes, it is a terrible shame that the Elementor Cloud Hosting is not fully compatible with our wpDataTables for the time being.We had a couple of users before who changed their Hosting Provide ... Sarah Is creating a table like this possible?Closed   wpDataTables   Updated July 17, 2023 at 6:58pm   2 Most recent comment from Miloš Jovanović:Hi, Sarah. The double header like that , and cell merging is currently only possible with our Simple Tables. They have some unique features like merging of cells,  and reordering rows at ease, but ... [email protected] Hiding wdt_ID from column filtersClosed   wpDataTables   Updated July 14, 2023 at 12:25pm   2 Most recent comment from Miloš Jovanović:Hello,Sorry to disappoint you, but at the moment, we do not have a solution to achieve this.Invisible columns are still passed to the front end. This means that if there are many invisible columns, th ... David nested jsonClosed   wpDataTables   Updated July 14, 2023 at 12:19pm   2 Most recent comment from Miloš Jovanović:Hi, David.Our support does not cover custom solutions such as this use-case.On our Documentation for using the Nested JSON, we pointed out this limitation :- The plugin allows you to choose what the ...