We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Karl R Englund Ineed to know what data is visible in a wpdatatableClosed   wpDataTables   Updated July 3, 2023 at 9:56am   5 Most recent comment from Aleksandar Vuković:Hello Karl.I'm sorry, but I don't quite understand what you're trying to achieve. Can you please explain in a bit more detail, and I'll check with our developers? sijo Mouse Hover on the data should display the contentClosed   wpDataTables   Updated July 2, 2023 at 9:26pm   4 Most recent comment from Aleksandar Vuković:Hello again.If you subscribe to any of our products, and decide to cancel your subscription, you will receive all updates until 1 year from the date of purchase passes.Once 1 year from the date of pur ... Gloria Wpdatatbles annoying bugClosed   wpDataTables   Updated July 2, 2023 at 8:45pm   2 Most recent comment from Aleksandar Vuković:Hello Gloria.Your query seems a bit long, so that could be causing the issue. I can't say for sure since I can't see it in its entirety, but it could very well be the cause of the issue.Ou ... Stephen Bruce Casey Colum WidthsClosed   wpDataTables   Updated July 2, 2023 at 8:34pm   2 Most recent comment from Aleksandar Vuković:Hello Stephen.As this is not a support forum, you won't get many responses from other customers, unfortunately, in public tickets.The "Limit Table Width" is (as you've mentioned) in the Dis ... kim wiil WPdatatable as product catalog, with product photo, payment powered bystrip or integration with woocommerceClosed   wpDataTables   Updated June 30, 2023 at 8:56am   3 Most recent comment from Aleksandar Vuković:Hello Kim.Thank you for reaching out to us.Combining all the data in a unified table can be achieved with MySQL query. JOIN and UNION functions don't work well in wpDataTables as we're using ... Santiago Column formattingClosed   wpDataTables   Updated June 29, 2023 at 9:23pm   2 Most recent comment from Aleksandar Vuković:Hello Santiago.Thank you for reaching out to us.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.We will work on conditional filtering between columns, but ... Juan Antonio de Villa Arpon Problems creating a table with a joinClosed   wpDataTables   Updated June 29, 2023 at 10:22am   2 Most recent comment from Aleksandar Vuković:Hello Juan Antonio.Thank you for reaching out to us.Our logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types SELECT, INSERT, UPDATE, DELETE, ... Frank moving decimal in returned nested jsonClosed   wpDataTables   Updated June 28, 2023 at 1:17pm   5 Most recent comment from Aleksandar Vuković:Thanks Frank.I'll forward this to our developers, so they can check it out.We're unable to provide you with live support, unfortunately. At this moment, we're a bit understaffed (vacati ... Agustín Ortiz Save username when insert or updateClosed   wpDataTables   Updated June 27, 2023 at 8:20pm   6 Most recent comment from Aleksandar Vuković:You're welcome, Agustín.Please feel free to reach out to us if you have any further questions or concerns! matthew guthrie Populating Dropdown ListClosed   wpDataTables   Updated June 27, 2023 at 10:08am   2 Most recent comment from Aleksandar Vuković:Hello Matthew.Thank you for reaching out to us.Foreign Key columns can only have a single-value selectbox, so when you configure the foreign key, you can access the Editing tab and enable the search b ... Greg Hansen remote mysql connectClosed   wpDataTables   Updated June 27, 2023 at 9:58am   2 Most recent comment from Aleksandar Vuković:Hello Greg.Thank you for reaching out to us.Can you please check if you have the following drivers installed, and activated? These drivers need to be installed and activated on the server where your ... Scott save user from having to enter a foreign key value ?Closed   wpDataTables   Updated June 27, 2023 at 9:21am   2 Most recent comment from Aleksandar Vuković:Hey ScottSorry for the late response, and sorry for the spammer responses you received yesterday.The only way you could achieve this is with the CONCAT function. You can't configure the predefine ... David Chalmers Filter query SQL wrong if using table joinClosed   wpDataTables   Updated June 26, 2023 at 12:55pm   4 Most recent comment from Aleksandar Vuković:Hey David.I would also advise creating a view since, as Milos mentioned, we're using a 3rd party PHP-SQL parser which is limited.Our developers are trying to improve it with every update, but wi ... Karl R Englund Problem with drop ListsClosed   wpDataTables   Updated June 26, 2023 at 12:07pm   2 Most recent comment from Uroš Jovanović:Hello Karl,Thank you for reaching out to us.Can you please let me know which version of the wpDataTables plugin you have installed on your website?Looking forward to your reply. Braden I don't have the option to use my activation code.Closed   wpDataTables   Updated June 22, 2023 at 5:03pm   2 Most recent comment from Uroš Jovanović:Hello Braden,Thank you for reaching out to us.That means that you have the Lite version installed. You need to download your wpDataTables plugin from the TMS Store and then install it on your website ...