We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alan Hagerman Time formatClosed   wpDataTables   Updated July 6, 2023 at 1:33pm   2 Most recent comment from Miloš Jovanović:Hi, Alan.You are correct, at this time Time columns in wpDataTables, we have two issues :Seconds are not yet supported.Global search doesn’t support search by time.I recall there were a couple of ... Vladimir cannot update pluginClosed   wpDataTables   Updated July 6, 2023 at 12:32pm   9 Most recent comment from Miloš Jovanović:Hi, Vladimir.Thank you for this update and more details on what you did to get this working.I was not aware that you already have the valid SSL certificate on the site.In that case, it is possible th ... Gernot Rominger Pre-filteringClosed   wpDataTables   Updated July 6, 2023 at 9:51am   9 Most recent comment from Aleksandar Vuković:Have you cleared all cache on your site, and in your browser, Gernot?We've included calculation functions to formula columns, so most likely the cache needs to be completely purged on your serve ... Antonino Duplicate tableClosed   wpDataTables   Updated July 5, 2023 at 2:08pm   9 Most recent comment from Miloš Jovanović:Hi, Antonino. Just an additional follow up. Our developers isolated the root of this bug, and they made a fix - we just need to conduct more testing before it is added to the plugin's core. We a ... Clayton McMillan mysql connection in WordPressClosed   wpDataTables   Updated July 5, 2023 at 8:42am   4 Most recent comment from Miloš Jovanović:Hi, Clayton.I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with.   I wanted to ... Roberto Not getting updatesClosed   wpDataTables   Updated July 5, 2023 at 8:24am   2 Most recent comment from Miloš Jovanović:Hi, Roberto.If you activated the purchase code in wpDataTables Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, you need to deactivate th ... luquet generalClosed   wpDataTables   Updated July 5, 2023 at 8:17am   5 Most recent comment from Miloš Jovanović:Hi, luquet.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great d ... Tony Fitzpatrick Suffix & Prefix Rendering in all multiple columnsClosed   wpDataTables   Updated July 4, 2023 at 11:34am   8 Most recent comment from Aleksandar Vuković:That depends on a lot of things, Tony.If you're not using the aforementioned Google Sheets API, and the table is large, it will take time for it to load. Even with the Google Sheets API, it wil ... ampagi Question about wpDataTables/ChartsClosed   wpDataTables   Updated July 4, 2023 at 10:39am   2 Most recent comment from Miloš Jovanović:Hi, ampagi.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/customer/1820683/ For future reference, please don't ope ... Thomas Hendrik Wieso werden aus 8,00 800,00 gemacht?Closed   wpDataTables   Updated July 3, 2023 at 3:11pm   2 Most recent comment from Miloš Jovanović:Hi, Thomas.Can you please change your Number Format in the main Plugin settings,let me know if this helps?Thank you. Michele Lucchetti New Table CreationClosed   wpDataTables   Updated July 3, 2023 at 3:09pm   6 Most recent comment from Miloš Jovanović:Hi, Michele.Can you try to add quotes around your searched value, like this : SELECT * FROM tableNameWHERE region='Italy'Let me know if this helps?It works on my test table. E Single Cell ShortcodeClosed   wpDataTables   Updated July 3, 2023 at 11:24am   2 Most recent comment from Miloš Jovanović:Hi, E.1. I did not fully understand what you are trying exactly with the "BEFORE", butI am pretty sure that it is not currently possible to do something like that,because for our Single-Cell Short ... E Conditional Formatting wpDataTablesClosed   wpDataTables   Updated July 3, 2023 at 11:17am   2 Most recent comment from Miloš Jovanović:Hi, E.Sorry to disappoint you, but at this time, something like that is not possible with our current capabilities.1. When we set up the condition for a row,we need to give it a fixed value, it is not ... kim wiil How to increase value all at onceClosed   wpDataTables   Updated July 3, 2023 at 11:05am   2 Most recent comment from Miloš Jovanović:Hi, Kim. If i understood, you wish to somehow edit multiple cells at the same time, and to increase all the numeric values by 50 percent of their original value? Sorry to disappoint you, but at this t ... Farah Burma decimal points in a graphClosed   wpDataTables   Updated July 3, 2023 at 10:42am   2 Most recent comment from Miloš Jovanović:Hi, Farah.Chart engines do not inherit the number format you set up in wpDataTables, and there are no built-in options to change the number format in the chart, but you can use wpdatachart callbacks ...