We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

John Tan How can I automatically send an email notifying subscribers whenever a WPDATAtable is updatedClosed   wpDataTables   Updated June 22, 2023 at 1:34pm   2 Most recent comment from Aleksandar Vuković:Hello John.Thank you for reaching out to us.For sending emails, you can use this: https://www.a2hosting.com/kb/installable-applications/optimization-and-configuration/wordpress2/sending-e-mail-in-wo ... Karl R Englund Feature QuestionClosed   wpDataTables   Updated June 22, 2023 at 1:02pm   2 Most recent comment from Aleksandar Vuković:Hello KarlI'm sorry to disappoint you, but unfortunately, something like this is not possible.Filtering one table applies only to that table, and it can't have any effect on the other tables ... Charles Adding image in tableClosed   wpDataTables   Updated June 22, 2023 at 10:50am   14 Most recent comment from Aleksandar Vuković:Hello Charles.We are not able to assist you with cron jobs simply because different hosting providers have different commands. You can only get the correct command from their support, or by adding one ... George Xifaras Filter Error ResultsClosed   wpDataTables   Updated June 22, 2023 at 10:20am   8 Most recent comment from Aleksandar Vuković:Hello George.It seems you removed the user:I can now access the pages, but I see there are only shortcodes, which tells me you also deactivated wpDataTables. Can you please check the credentials, an ... Heather Wicksted shortcode for single cellClosed   wpDataTables   Updated June 20, 2023 at 8:59am   2 Most recent comment from Aleksandar Vuković:Hello Heather.Can you please tell me where the shortcode should appear? Also, can you take a screenshot of how you configured it on the page? Elisabeth Freese Number formatClosed   wpDataTables   Updated June 19, 2023 at 9:06pm   2 Most recent comment from Aleksandar Vuković:Hello Elisabeth.Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Christoph Huser Error at TableClosed   wpDataTables   Updated June 19, 2023 at 8:46pm   2 Most recent comment from Aleksandar Vuković:Hello Christoph.Thank you for reaching out to us.The headers are missing in the source file (Excel, if I'm not mistaken), not in the plugin. You need to edit the file and make sure all columns ha ... Brian Ryu Edit/Detail Pop Ups Not VisibleClosed   wpDataTables   Updated June 29, 2023 at 9:20pm   6 Most recent comment from Aleksandar Vuković:Hi again Brian.Sorry for the delay.This appears to be a conflict with Bootstrap.js but we've tested WP Forms and wpDataTables on the same page, and it worked without issues:Please provide me a t ... TonyF Change Advanced Filter value programmaticallyClosed   wpDataTables   Updated June 19, 2023 at 7:40pm   4 Most recent comment from Aleksandar Vuković:Hello Tony.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.wpDataTables can't recognize a session like that. We'll forward it to our developers, ... Raffaele Tatullo Speed table 11k rowsClosed   wpDataTables   Updated June 19, 2023 at 1:18pm   2 Most recent comment from Aleksandar Vuković:Hello Raffaele.It definitely would be better to import this table, so it's saved as a "manual" table, and added to the database.The plugin, in this case, uses server-side processing and loads onl ... Jan Pricing WordPress tables example 2Closed   wpDataTables   Updated June 19, 2023 at 12:28pm   2 Most recent comment from Aleksandar Vuković:Hello Jan.Thank you for your purchase.At this time, we don't have a tutorial on how to create this example.Currently, we only have a tutorial for "Example 3". They're similar, though - they ... Skylux Filter dropdown Bootstrap errorClosed   wpDataTables   Updated June 19, 2023 at 12:08pm   3 Most recent comment from Aleksandar Vuković:Thank you for your assistance, Tristan.Skylux - if you're still facing an issue with this, please let us know. Daniel Lewis Accessibility?Closed   wpDataTables   Updated June 19, 2023 at 7:30am   4 Most recent comment from Aleksandar Vuković:Hello JIm.I am sorry to disappoint you, but unfortunately, we haven't added this compatibility yet. There aren't as many requests for this and it'd take a lot of time to achieve this. ... Erez Multi Langauge SiteClosed   wpDataTables   Updated June 16, 2023 at 9:13pm   4 Most recent comment from Miloš Jovanović:Hi, Erez. I can completely understand. No problem, i will keep doing my best to advise.  Anything else that we could assist with, please don't hesitate to create new tickets. Thank you. Thomas Traugott Chart creation failsClosed   wpDataTables   Updated June 16, 2023 at 8:49pm   5 Most recent comment from Miloš Jovanović:Hi, Thomas.My apologies for the delayed response times on this ticket,going to do my best to be quicker going forward.I am delighted to hear that this has been resolved. Thank you for letting us know ...